Virtualized Environment to Increase Flexibility, Generate Cost Savings
A significant change in the newly negotiated agreement is that CSC will manage the transition from the current mainframe environment to a new z Linux platform. The z Linux platform will lower costs through enhanced operational and energy efficiency, improve service with a simplified and integrated environment and augment risk management with strengthened resiliency and security features.
The agreement also includes the licensing of CSC’s Customer Service Accelerator, a Web 2.0 software application that helps insurers manage diverse communication channels for consistent service regardless of the method of customer contact. Through Customer Service Accelerator, all interactions, such as emails, phone calls, Web chats, correspondence and interactive voice response, are centralized and displayed in a single view, making it easy for customer service representatives to understand customer needs at any point of contact.
“Since 1987, CSC has been John Hancock’s strategic partner, supporting our wealth management practice and enabling us to improve efficiency, productivity and profitability while we focus on the essential functions of our business,” said
“With a commitment to the industry that is more than 30 years strong, CSC provides continuously available, efficient and secure technology outsourcing services,” said
About John Hancock Financial and Manulife Financial
John Hancock Financial is a unit of Manulife Financial Corporation, a leading
About CSC in Financial Services
More than 1,200 major banking, insurance, investment and wealth management, and securities firms rely on CSC’s global financial services team to turn their ambitions into realities. With a track record for delivering software, consulting, and IT and business process outsourcing and services at scale, CSC brings a deep understanding of the financial services business and a collaborative culture to one of the industry’s most engaged client communities. For more information, visit www.csc.com/financialservices.
CSC is a global leader in providing technology-enabled business solutions and services. Headquartered in
|Copyright:||Copyright Business Wire 2012|
|Source:||Business Wire, Inc.|