4Q23 Webcast Transcript

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THE HARTFORD FINANCIAL SERVICES GROUP, INC. FQ4 2023 EARNINGS CALL FEB 02, 2024

Call Participants

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THE HARTFORD FINANCIAL SERVICES GROUP, INC. FQ4 2023 EARNINGS CALL FEB 02, 2024

Presentation

Operator

Good morning. My name is Rob, and I will be your conference operator today. At this time, I would like to welcome everyone to the Fourth Quarter and Year-end 2023 The Hartford Financial Results Webcast. [Operator Instructions]

Thank you. Susan Spivak, Senior Vice President, Investor Relations, you may begin your conference.

Susan Spivak Bernstein

Senior Vice President of Investor Relations

Good morning and thank you for joining us today for our call and webcast on fourth quarter and full year 2023 earnings. Yesterday, we reported results and posted all of the earnings-related materials on our website. For the call today our participants are Chris Swift, Chairman and CEO of The Hartford; Beth Costello, Chief Financial Officer; Jonathan Bennett, Group Benefits; Stephanie Bush, Small Commercial and Personal Lines; and Mo Tooker, Middle & Large Commercial and Global Specialty.

Just a few comments before Chris begins. Today's call includes forward-looking statements as defined under the Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future performance, and actual results could be materially different. We do not assume any obligation to update information on forward-looking statements provided on this call. Investors should also consider the risks and uncertainties that could cause actual results to differ from these statements. A detailed description of those risks and uncertainties can be found in our SEC filings.

Our commentary today includes non-GAAP financial measures. Explanations and reconciliations of these measures to the comparable GAAP measures are included in our SEC filings as well as in the news release and financial supplement.

Finally, please note that no portion of this conference call may be reproduced or rebroadcast in any form without The Hartford's prior written consent. Replays of this webcast and an official transcript will be available on The Hartford's website for 1 year.

I'll now tuthe call over to Chris.

Christopher Jerome Swift

Chairman & CEO

Good morning and thank you for joining us today. I will start with a summary of our fourth quarter and full year '23 results, which are simply stellar. Then I'll tuthe call over to Beth to dive deeper into our financial performance and key metrics, after which I will close our prepared remarks with a review of expectations for 2024. We then will be joined by our business leaders as we move into Q&A. So let's get started.

The Hartford is pleased to report an excellent fourth quarter, capping another outstanding year of financial performance and achievement of our strategic objectives. These results demonstrate the power of the franchise and in particular, our superior underwriting execution, depth of distribution relationships and unmatched customer experience. I am grateful for the commitment, dedication and hard work of our 19,000 employees who show up every day to deliver for our customers, partners and shareholders.

Let me call your attention to some highlights for both the quarter and the year. Top line growth in Commercial Lines was 9% for the quarter with an underlying combined ratio of 86.6%, and growth was 10% for the year with an 87.8% underlying combined ratio. We achieved strong renewal written pricing increases across P&C during the quarter and for the year, including notable double-digit increases in commercial property, personal auto and homeowners in the quarter.

Group Benefits fully insured premium growth was 6% for the quarter with a core earnings margin of 9.8%, and growth was 7% for the year with a core earnings margin of 8.1%. We delivered strong investment performance with an 80 basis points increase in the portfolio yield, excluding limited partnerships for the full year. All of these items contributed to an outstanding and industry-leading core earnings ROE of 15.8%.

Now let me share a few details from each of our businesses. Our Commercial Lines business completed its third straight year of double-digit top line growth and underlying margin expansion. Written premium growth of 10% for the year was driven by meaningful exposure growth, pricing increases across most lines and strong new business growth in each of our 3 businesses. As expected, underlying margins improved 0.5 point as slight headwinds in workers' compensation were more than offset by earned pricing, exceeding loss cost trends across the rest of the portfolio and by improved expense leverage.

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THE HARTFORD FINANCIAL SERVICES GROUP, INC. FQ4 2023 EARNINGS CALL FEB 02, 2024

Small Commercial remains a highly profitable growth engine for The Hartford. 2023 included record-breaking annual written premium of $5 billion and a decade-long trend of annual sub-90 underlying combined ratios. Spectrum, our best-in-class package product, continues to outperform in a competitive marketplace, contributing to annual new business premium growth up 20% over prior year. I am incredibly pleased with the overall performance in Small Commercial, a business we expect will sustain outstanding results with industry-leading products and unmatched ease of conducting business and unrivaled pricing accuracy.

Moving to Middle & Large Commercial. The performance has also been truly exceptional. Our team has improved annual underlying margins by approximately 10 points since 2019 while adding over $900 million in written premium at a 7% compounded annual growth rate. In 2023, written premiums grew 9%, reflecting strong rate execution and new business growth. Submissions, quotes and the hit rate are all up over prior year as we leveraged advanced underwriting capabilities, particularly within the low end of Middle Market. The stellar results in this business are a direct result of data science advancements, pricing expertise and industry- leading tools. Combining these advantages with our best-in-class talent and the strength of our distribution relationships, we are well positioned to sustain profitable growth in this business.

In Global Specialty, advanced underwriting capabilities and continued discipline are driving targeted market share gains with excellent underlying margin performance that has hovered in the low to mid-80s for the past 7 quarters. Our competitive position, breadth of products and solid renewal written pricing drove an 11% increase in net written premium for the year, including 33% in our Global Reinsurance business and mid-double-digit growth in U.S. professional liability and international marine and energy.

New business growth of 7% for the year and 20% for the fourth quarter was driven by significant increases in both submissions, end quotes and wholesale. Renewal written pricing continues to accelerate in wholesale excess casualty, and property pricing has been above 20% all year. We remain excited about our position in the wholesale market and across Global Specialty with execution that has never been stronger.

Looking across Commercial Lines. We are particularly pleased by the growth in property lines, a key area of focus. We will continue to capitalize on favorable market conditions with a thoughtful and disciplined approach. Property written premium of $2.5 billion for the year was approximately 20% higher than 2022.

Turning to pricing. Commercial Lines renewal written pricing was 6%, an increase from 5.5% in the third quarter. Excluding workers' compensation, renewal written pricing rose 4/10 to 8.5% with strong property pricing at 11%, auto closing in on double digits and many liability lines in the high single digits. Public D&O pricing remained pressured, although the fourth quarter result was the lowest pricing decrease since the second quarter of 2022.

In workers' compensation, renewal written pricing continues to exceed expectations, remaining slightly positive in the quarter. All in, ex comp renewal, written pricing in Commercial Lines remains comfortably on top of loss costs trends in the fourth quarter. In summary, Commercial Lines produced an exceptional quarter, closing out a very successful 2023.

Moving to Personal Lines. I am pleased with our continued progress to address elevated loss costs trends in both auto and home. During the quarter, we achieved auto renewal written price increases of nearly 22% and new business rate adequacy in over half the states, representing 2/3 of our new business premium. In homeowners, renewal written pricing of 14.7% during the quarter, comprised of net rate and insured value increases, outpaced underlying loss cost trends.

Our focus on the preferred market within the Personal Lines business is a competitive advantage with our modern, innovative and digitally enhanced offering, Prevail. This product and platform are currently available in 41 states with additional states coming online in 2024.

Turning to Group Benefits. We had an exceptional year, delivering record core earnings of $567 million and an outstanding core earnings margin of 8.1% and strong fully insured ongoing premium growth of 7%, demonstrating focused execution, a resilient economy, improved mortality trends and continued strong disability results. 2023 disability loss ratio of 67.1% reflects low long-term disability incidence trends and favorable claim recoveries.

In 2023, group life mortality trends have improved, though they remain above prepandemic levels. We expect the Group Benefits market to remain dynamic with digital transformation, product innovation and increasing customer demands. As a result, we are investing in this business and have a clear road map that I am confident will only strengthen our market leadership position.

For example, building on our historically strong presence in national accounts with an enhanced approach for small to midsized employers, we view this as a key strategic initiative, leveraging our unique expertise in these markets. In addition, as we have discussed before, we struck a partnership with Beam, a dental and vision company to expand our product offerings for small to midsized employers.

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THE HARTFORD FINANCIAL SERVICES GROUP, INC. FQ4 2023 EARNINGS CALL FEB 02, 2024

Overall, the strength of our Group Benefits diversified product portfolio, our commitment to outstanding customer experience using data and technology resonates in this marketplace, cementing our leadership position.

Now I'll tuthe call over to Beth to provide more detailed commentary on the quarter.

Beth A. Costello

Executive VP & CFO

Thank you, Chris. Core earnings for the quarter were $935 million or $3.06 per diluted share with a 12-month core earnings ROE of 15.8%. Commercial Lines had a very strong quarter and year with core earnings of $723 million and $2.2 billion, respectively, and an underlying combined ratio of 86.6% for the quarter and 87.8% for the year.

Small Commercial continues to deliver excellent results with premium growth of 8% and an underlying combined ratio of 85.8% compared to 87.5% in the prior year fourth quarter. For the year, growth was 10% and the underlying combined ratio was 88.6%.

Middle & Large Commercial delivered its third straight quarter of written premium over $1 billion with 11% growth and an underlying combined ratio of 90.3%. For 2023, growth was 9% with an underlying combined ratio of 89.3% compared to 92.1% in the prior year. Global Specialty's fourth quarter underlying combined ratio was an exceptional 82.9% and for the year, improved 30 basis points to 84.3%.

In Personal Lines, core earnings for the quarter were $36 million with an underlying combined ratio of 99.5%, including a strong homeowners underlying combined ratio of 67.3%. The fourth quarter auto underlying combined ratio of 113.5% was better than our expectations due to lower auto physical damage losses. This result is an improvement of 5.1 points from the fourth quarter of 2022 once that quarter is adjusted for the adverse development recorded in the first half of 2023 related to the fourth quarter of 2022.

Also, I will point out that during the fourth quarter of this year, we made no adjustments to loss reserves for prior accident years. As Chris indicated, we continue to pursue rate increases to offset the loss cost trends we are experiencing.

Written premium in Personal Lines increased 12% over the prior year driven by steady and successful rate actions. In auto, we achieved written pricing increases of 21.9% and earned pricing increases of 15.5%. In addition, we received approval for an 18.7% rate increase in California that was effective in January.

In homeowners, written pricing increases were 14.7% for the quarter and 14% on an earned basis. The total Personal Lines expense ratio improved by 10 basis points primarily driven by the impact of higher earned premium, partially offset by higher direct marketing costs.

With respect to CAT, P&C current accident year catastrophes were $81 million before tax, which compares to catastrophe losses of $135 million in the prior year quarter. Total net favorable prior accident year development within core earnings was $102 million, primarily concentrated in Commercial Lines as reserve reductions in workers' compensation, catastrophes and bond were partially offset by reserve increases in assumed reinsurance and commercial auto liability.

We completed our annual asbestos and environmental reserve study in the fourth quarter, resulting in an increase in reserves of $194 million, comprised of $156 million for asbestos and $38 million for environmental. All of the $194 million was ceded to the adverse development cover. The increase in asbestos reserves was primarily due to an increase in the cost of resolving asbestos filings and a modest increase in the company's share of loss on a few specific individual accounts. The increase in environmental reserves was mainly due to higher estimated site remediation costs, including an increase in the estimate for PFAS exposures.

After taking into consideration this year's study, as of December 31, we have $62 million of coverage remaining on the A&E ADC and a deferred gain of $788 million. For our Navigators' ADC, we have previously ceded the full limit of $300 million, of which $209 million has been recognized as a deferred gain within other liabilities. In 2024, we expect to start collecting recoveries on the ADC, and as a result, amortization of the deferred gain is expected to begin in the first quarter.

Based on our estimate of payment patterns, we expect total amortization of the deferred gain in 2024 will be approximately $125 million pretax with the remaining balance amortized in 2025. This will positively impact net income and have no impact to core earnings.

Before turning to Group Benefits, I would like to review the January 1 reinsurance renewals. Overall, we were very pleased with the placements and terms and conditions for our program. Our expiring core per occurrence catastrophe protection was renewed at an approximate 5% decrease in cost on a risk-adjusted basis, which based on publicly available information, compares favorably with the overall market and speaks to the quality of our book of business, strong reinsurer relationships and favorable experience.

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THE HARTFORD FINANCIAL SERVICES GROUP, INC. FQ4 2023 EARNINGS CALL FEB 02, 2024

There were some minor changes in the treaty that provides coverage for certain loss events under $350 million, but overall, the structure of our property CAT program did not change significantly. Additionally, we secured another $300 million layer on top of our program through a combination of traditional reinsurance and sponsorship of a catastrophe bond. The addition of CAT bond protection furthers our goal of securing diversified, strongly rated protection that affords durability in both cost and availability. The majority of our occurrence protection is secured on a multiyear basis. As of January 1, we have protection up to a gross loss event of $1.4 billion.

We also renewed our aggregate treaty under the same structure and term with favorable pricing from a risk-adjusted perspective. You've heard Chris reference our strategic growth in property writings. These changes ensure a consistent level of protection in keeping with that growth. We have summarized these changes in the slide deck. And in addition to our property catastrophe program, we also successfully renewed several other reinsurance treaties that experienced limited changes in terms, conditions and rates.

Moving to Group Benefits. We achieved record core earnings of $174 million for the quarter and $567 million for the full year. Core earnings margin of 9.8% in the quarter and 8.1% for the full year reflects strong premium growth, improved life results and continued strong disability performance. The group disability loss ratio of 63.6% for the quarter improved 1.9 points over prior year, reflecting continued strong long-term disability claim recoveries. For the year, the group disability loss ratio improved 1.2 points to 67.1%.

The group life loss ratio of 83% for the quarter improved 6.1 points versus prior year, reflecting an improving mortality trend. For the year, the group life loss ratio improved 3.9 points to 83.5%. The expense ratio improved 0.8 points for the quarter and 1 point for the year, reflecting strong top line performance and expense efficiencies, somewhat offset by continued investments to meet our customers' evolving needs.

Fully insured ongoing sales in the quarter of $71 million contributed to a full year sales total of $839 million. This, combined with excellent persistency at above 90%, resulted in fully insured ongoing premium growth of 6% for the quarter and 7% for the year.

Our diversified investment portfolio produced strong results. For the quarter, net investment income was $653 million. Our fixed income portfolio is continuing to benefit from higher interest rates, and we continue to be pleased with the positive 150 basis point differential between our reinvestment rate and the yield on sales and maturities. The total annualized portfolio yield excluding limited partnerships was 4.3% before tax, 20 basis points higher than the third quarter.

Looking forward to 2024, we are expecting 15 to 20 basis points of improvement reflected of the current yield environment. This increase, combined with portfolio asset growth, is expected to contribute approximately $135 million to net investment income before tax excluding LPs.

Our annualized LP returns were 7% in the quarter. Full year 2023 LP returns were 4.8%, reflecting the resiliency of our private equity portfolio, which helped offset the slightly negative returns in the real estate equity portfolio.

The overall credit quality of the portfolio remains high with an average credit rating of A+. Fixed maturity valuations increased in the quarter as a result of lower interest rates and tighter spreads. Net credit losses, including intent-to-sell impairments, remain insignificant along with a modest increase of $5 million in the allowance for credit losses on the mortgage loan portfolio. All of our mortgage loans continue to be current with respect to interest and principal payments.

Turning to capital. As of December 31, holding company resources totaled $1.1 billion. For 2024, we expect total dividends from the operating companies of approximately $2.2 billion. During the quarter, we repurchased 4.7 million shares under our share repurchase program for $350 million, and we expect to remain at that level of repurchases in the first quarter. As of year-end, we had $1.35 billion remaining on our share repurchase authorization through December 31, 2024.

To wrap up, 2023 business performance was strong, and we are well positioned to continue to deliver on our targeted returns and enhance value for all of our stakeholders.

I will now tuthe call back to Chris.

Christopher Jerome Swift

Chairman & CEO

Thank you, Beth. Let's now pivot forward. Strong fourth quarter results capped a year of outstanding financial performance, positioning us to sustain these results in 2024. In Commercial Lines, with our diversified and expanding product portfolio and innovative mindset, we are primed to continue to build market share at highly attractive margins. We expect total renewal written price increases in Commercial Lines, excluding workers' compensation, to be consistent with 2023. Workers' compensation renewal written pricing, which is composed of net rate and average wage growth, is projected to be flat to slightly negative.

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THE HARTFORD FINANCIAL SERVICES GROUP, INC. FQ4 2023 EARNINGS CALL FEB 02, 2024

We expect underlying margins to be consistent with 2023, reflecting our steadfast commitment to disciplined underwriting while sustaining industry-leading results. While we anticipate slight headwinds in workers' compensation, earned pricing is projected to remain on top of loss costs trends across the remainder of the Commercial Lines book.

Turning to Personal Lines. We expect annual renewal written pricing in both auto and home to be consistent with the fourth quarter results. In auto, as a result of the significant written pricing actions that will eainto the book combined with moderating severity trends, we expect meaningful underlying loss ratio improvement of 5 to 6 points during 2024. Earned pricing in home is expected to remain above loss cost trends.

As we navigate this inflationary period across Personal Lines, we are focused on balancing rate adequacy, quality of new business and marketing productivity. Overall, I am confident we have the right execution plan to retuthis business to targeted profitability in 2025. In Group Benefits, we expect the 2024 core earnings margin to be between 6% and 7%, consistent with our long-term outlook for this business.

In closing, let me summarize why I'm so bullish about the future. First, 2023 financial results demonstrated the effectiveness of our strategy and the ongoing investments in our business. In particular, underlying margins in Commercial Lines were excellent with meaningful top line growth, and we produced record core earnings in Group Benefits with strong premium growth.

Second, Personal Lines results have stabilized. We are achieving necessary rate increases and expect 2024 margins to improve towards our targeted profitability.

Third, we expect our book of diversified but complementary businesses will continue to sustain superior results. With our outstanding underwriting and pricing execution, exceptional talent and innovative customer-centric technology, we will continue to outperform.

Fourth, investment income remains strong, supported by rising yields and a diversified and durable portfolio of assets.

And finally, in the last 3 years, we have returned $6.2 billion of capital through repurchases and dividends, and we will continue to proactively manage our excess capital to be accretive for shareholders. All these factors contribute to my excitement and confidence about the future of The Hartford. Quarter after quarter, we are delivering industry-leading financial performance with a sustainable core earnings ROE anchored at 15% while creating value for all our stakeholders.

Let me now tuthe call back over to Susan for Q&A.

Susan Spivak Bernstein

Senior Vice President of Investor Relations

Thank you, Chris. We have about 30 minutes for questions. Operator, can you please repeat the instructions for asking a question?

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THE HARTFORD FINANCIAL SERVICES GROUP, INC. FQ4 2023 EARNINGS CALL FEB 02, 2024

Question and Answer

Operator

[Operator Instructions] Your first question comes from the line of Andrew Kligerman from TD Cowen.

Andrew Scott Kligerman

TD Cowen, Research Division

So I'm looking at the Commercial Lines expense ratio and with Hartford Next, you had significant improvement from '21 to '22. And then in the fourth quarter, you had 110 basis points of improvement. Now that Hartford Next is over, do you see that improvement continuing? And maybe to what degree?

Christopher Jerome Swift

Chairman & CEO

Andrew, I'll start and then Beth can add her commentary. So yes, I appreciate you pointing out the numbers. I think also, too, on a year-to-date basis, '22 to '23, the 60 basis point improvement, which, on a full year basis, I think, is a good run rate.

And all I would say is, philosophically, we do have a continuous improvement mindset in the organization to get after additional expense efficiencies. I wouldn't say we have a formal program that we called out. But clearly, it's in everyone's goals to become more efficient, create that operating leverage that as we grow the franchise, would just -- it's a good levered model that more earnings drops to the bottom line.

But Beth, what would you add?

Beth A. Costello

Executive VP & CFO

Thanks, Chris. I think you covered on the pieces very well. And if we look at the full year expense ratio for Commercial Lines ending at 31%, I think that's a really great result. And as Chris said, we are going to continue to look for efficiencies. But we're also very mindful of making sure that we're putting in place the appropriate investments that allow us to continue to deliver the outstanding results that you see in our Commercial Lines franchise.

Andrew Scott Kligerman

TD Cowen, Research Division

And then shifting over to personal auto. You got a 21.9% rate increase. I want to make sure I understand that. That's -- is that pure rate? Or is that exposure growth? And then secondly, Chris, if I understood you, did you say that you expected 5 to 7 points of loss ratio improvement? Or could it be a lot more than that given the 21.9% rate increase?

Christopher Jerome Swift

Chairman & CEO

Yes. Andrew, on your first point, and Stephanie can add in her commentary, the 21.9%, I think we achieved is vast, vast majority, all pure rate. There might be a little exposure in there but very, very little. And I did say 5 to 6 points of improvement in auto next year. So -- no, it's okay. I'm okay with numbers, so I'll help you out. 5 to 6, so we ended the year at 110. We think we can get down to 104 next year on an underlying basis. And that's why, again, we're going to have to continue to execute and work hard in '25 to get down then to targeted margins, which I would say, on an underlying basis on auto is generally in the 95% to 96% range. You put 2 points for catastrophes on there, and that's your overall combined ratio.

So yes, that's our plan. As I said before, I think Stephanie and the team have a very executable plan. They're executing well in the marketplace today and balancing, balancing new business, balancing renewals and balancing our spend in marketing.

Stephanie, would you add any additional color?

Stephanie C. Bush

EVP and Head of Small Commercial & Personal Lines

You covered it perfectly. Thank you.

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THE HARTFORD FINANCIAL SERVICES GROUP, INC. FQ4 2023 EARNINGS CALL FEB 02, 2024

Andrew Scott Kligerman

TD Cowen, Research Division

And would you drive any additional rate as we go through the year? Or you feel good about the rates that...

Christopher Jerome Swift

Chairman & CEO

Say it again. I didn't hear you clearly.

Andrew Scott Kligerman

TD Cowen, Research Division

I'm sorry. Would you go for -- would you seek additional rate increases as we move through the year? Or do you feel like the rates that you've gotten so far should help drive you to the goals that you want to be at in '25?

Christopher Jerome Swift

Chairman & CEO

Yes. Clearly, the rate that we achieved this year is contributing. And as I said, we're anticipating 20 points of rate also next year, which is very important because that then sets up getting back to our targeted margins in 2025.

Operator

Your next question comes from the line of Gregory Peters from Raymond James.

Charles Gregory Peters

Raymond James & Associates, Inc., Research Division

I guess, I'd like to go back to your comment in the outlook portion of your presentation, where you said the ROE is anchored at 15%. It sounds to me like there's been a step-up in your expectations on the ROE range. And I'm not trying to put words in your mouth, but I'm just trying to understand exactly what you meant by anchored at 15%.

Christopher Jerome Swift

Chairman & CEO

Thank you for the question. I'm happy to provide any clarity. I thought anchored was actually a pretty good word because it really means sort of floor, in my mind. And Greg, we had a 14% to 15% ROE range as guidance last year. We're giving qualitative guidance this year as opposed to sort of the table. So we really wanted to send a strong message that we're shifting and it's shifting higher. And the construct we came up with was let's just anchor 15% as far as the floor for everyone's expectations.

We always, when we put out guidance, have a high probability of meeting that. And we play for upside. And you saw the way we ended 2023. And I'd say I think we're off to a good start this year, and I think there will be upside in that floor number that we provide. But that was the mindset behind that.

Charles Gregory Peters

Raymond James & Associates, Inc., Research Division

Excellent. That was my interpretation. Just wanted to make sure I had it right. So appreciate that. I want to pivot to the benefits side. I think -- and I'm sorry, I was writing down a bunch of numbers during the presentation. But I think you said the core earnings margin target for '24 is going to be in the 6% to 7% range. It feels like there's been a step-up in the last couple of quarters in your core earnings margin.

And then if I look at in Group Benefits for the full year, I think the core earnings margin for '23 was 8.1% versus 6.5% in '22. So is there something going on inside that business that's causing a step-down lower? Or maybe you can provide some color around the -- your comments there.

Christopher Jerome Swift

Chairman & CEO

Yes. Happy to, Greg. And then I'll ask Jonathan Bennett who's with us to add his color. No, I think it's a great business. We've always -- I think it fits within The Hartford. It contributes moderately and it's improved, particularly coming out of COVID.

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