2024 Annual Report
ANNUAL REPORT 2024
A Note About Non-GAAP Financial Measures
We present certain measures of our performance that are not calculated in accordance with generally accepted accounting principles in
- After-taxadjusted operating income or loss, which we define as net income adjusted to exclude after-tax investment gains or losses, the amortization of the cost of reinsurance, non-contemporaneous reinsurance, and reserve assumption updates, as well as certain other items, as applicable, which are discussed under "Executive Summary" in Part II, Item 7 of our 2024 Annual Report on Form 10-K;
- Adjusted operating retuon equity, which is calculated using after-tax adjusted operating income or loss and excludes from equity the unrealized gain or loss on securities, the effect of change in discount rate assumptions on the liability for future policy benefits, and net gain or loss on derivatives;
- Book value per share, which is calculated excluding accumulated other comprehensive income (loss) (AOCI); and
- Leverage ratio, which excludes the unrealized gain or loss on securities, the effect of change in discount rate assumptions on the liability for future policy benefits, and net gain or loss on derivatives.
Investment gains or losses primarily include realized investment gains or losses, expected investment credit losses, and gains or losses on derivatives. Investment gains or losses and unrealized gains or losses on securities depend on market conditions and do not necessarily relate to decisions regarding the underlying business of our company. Leverage ratio and book value per common share excluding certain components of AOCI, certain of which tend to fluctuate depending on market conditions and general economic trends, are important measures.
We exited a substantial portion of our Closed Block individual disability product line through the two phases of the reinsurance transaction that were executed in
Cash flow assumptions used to calculate our liability for future policy benefits are reviewed at least annually and updated, as needed, with the resulting impact reflected in net income. While the effects of these assumption updates are recorded in the reporting period in which the review is completed, these updates reflect experience emergence and changes to expectations spanning multiple periods. We believe that by excluding the impact of reserve assumption updates we are providing a more comparable and consistent view of our results.
We may at other times exclude certain other items from our discussion of financial ratios and metrics in order to enhance the understanding and comparability of our operational performance and the underlying fundamentals, but this exclusion is not an indication that similar items may not recur and does not replace the comparable GAAP financial measures in the determination of overall profitability.
Reconciliations of the most directly comparable GAAP financial measures to the non-GAAP financial measures are as follows:
|
2024 |
||||
|
(in millions) |
per share* |
|||
|
Net Income |
||||
|
|
|
|||
|
Excluding: |
2023
|
(in millions) |
per share* |
|
|
|
|
2022
|
(in millions) |
per share* |
|
|
|
|
Net Investment Loss (net of tax benefit of
Amortization of the Cost of Reinsurance (net of tax benefit of
Non-Contemporaneous Reinsurance (net of tax benefit of
Reserve Assumption Updates (net of tax expense (benefit) of
Loss on Legal Settlement (net of tax benefit of
After-tax Adjusted Operating Income
*Assuming Dilution
Net Income
Excluding:
Net Investment Gains and Losses
(27.0)(0.14)
(32.7) (0.17)
(19.9) (0.11)
282.61.50
|
(12.1) |
(0.06) |
|
|
|
|
|
|
(28.2) |
(0.14) |
|
|
(34.8) |
(0.18) |
|
|
(27.5) |
(0.14) |
|
|
(139.3) |
(0.70) |
|
|
- |
- |
|
|
|
|
|
2021
|
(in millions) |
per share* |
|
|
|
|
|
(12.2) |
(0.07) |
|
(39.7) |
(0.20) |
|
(27.2) |
(0.13) |
192.10.96
|
- |
- |
|
|
|
|
|
20201
|
(in millions) |
per share* |
|
|
|
|
Net Realized Investment Gain Related to Reinsurance Transaction (net of tax expense of
Total Net Investment Gain
Items Related to Closed Block Individual Disability Reinsurance Transaction
Amortization of the Cost of Reinsurance (net of tax benefit of
Non-Contemporaneous Reinsurance (net of tax benefit of
Change in Benefit Reserves (net of tax benefit of $-;
Transaction Costs (net of tax benefit of
Net Tax Benefits of Reinsurance Transaction
Total Items Related to Closed Block Individual Disability Reinsurance Transaction
Reserve Assumption Updates (net of tax expense (benefit) of
Impairment Loss on
Cost Related to Early Retirement of Debt (net of tax benefit of
Impairment Loss on ROU Asset (net of tax benefit of
Impact of
Costs Related to Organizational Design Update (net of tax benefit of $-;
After-tax Adjusted Operating Income
*Assuming Dilution
|
53.4 |
0.26 |
1,028.8 |
5.05 |
|||
|
7.2 |
0.03 |
(82.3) |
(0.40) |
|||
|
60.6 |
0.29 |
946.5 |
4.65 |
|||
|
(55.1) |
(0.27) |
(2.0) |
(0.01) |
|||
|
(25.9) |
(0.12) |
- |
- |
|||
|
- |
- |
(1,014.7) |
(4.98) |
|||
|
(5.0) |
(0.02) |
(16.6) |
(0.08) |
|||
|
- |
- |
36.5 |
0.18 |
|||
|
(86.0) |
(0.41) |
(996.8) |
(4.89) |
|||
|
185.9 |
0.91 |
(133.5) |
(0.66) |
|||
|
(9.6) |
(0.05) |
- |
- |
|||
|
(53.2) |
(0.26) |
- |
- |
|||
|
(11.0) |
(0.05) |
(10.0) |
(0.05) |
|||
|
(23.6) |
(0.12) |
- |
- |
|||
|
- |
- |
(18.6) |
(0.09) |
|||
|
|
|
|
|
|||
(1) Amounts presented are prior to the adoption of ASU No. 2018-12, Financial Services - Insurance (Topic 944), Targeted Improvements to the Accounting for Long-Duration Contracts (LDTI)
Net Income
Excluding:
Net Investment Gain (Loss) (net of tax expense (benefit) of
Cost Related to Early Retirement of Debt (net of tax benefit of
Long-term Care Reserve Increase
(net of tax benefit of $-;
Loss from Guarantee Fund Assessment (net of tax benefit of $-; $-;
Unclaimed Death Benefits Reserve Increase (net of tax benefits of $-; $-;
Net Tax Benefit from Impacts of TCJA
After-tax Adjusted Operating Income
*Assuming Dilution
|
20191 |
20181 |
20171 |
||||||||
|
(in millions) |
per share* |
(in millions) |
per share* |
(in millions) |
per share* |
|||||
|
|
|
|
|
|
|
|||||
|
(18.7) |
(0.09) |
(28.5) |
(0.12) |
25.3 |
0.11 |
|||||
|
(21.6) |
(0.11) |
- |
- |
- |
- |
|||||
|
- |
- |
(593.1) |
(2.70) |
- |
- |
|||||
|
- |
- |
- |
- |
(13.4) |
(0.06) |
|||||
|
- |
- |
- |
- |
(25.4) |
(0.11) |
|||||
|
- |
- |
- |
- |
31.5 |
0.14 |
|||||
|
|
|
|
|
|
|
|||||
(1) Amounts presented are prior to the adoption of ASU No. 2018-12, Financial Services - Insurance (Topic 944), Targeted Improvements to the Accounting for Long-Duration Contracts (LDTI)
|
20161 |
20151 |
||||||
|
(in millions) |
per share* |
(in millions) |
per share* |
||||
|
Net Income |
|
|
|
|
|||
|
Excluding: |
|||||||
|
Net Investment Gain (Loss) |
15.8 |
0.07 |
(26.1) |
(0.11) |
|||
|
(net of tax expense (benefit) of |
|||||||
|
After-tax Adjusted Operating Income |
|
|
|
|
|||
*Assuming Dilution
(1) Amounts presented are prior to the adoption of ASU No. 2018-12, Financial Services - Insurance (Topic 944), Targeted Improvements to the Accounting for Long-Duration Contracts (LDTI)
|
|
|
|
(in millions) |
|
|
Debt |
|
|
Including: |
|
|
Lease Liability |
69.4 |
|
Adjusted Debt and Lease Liability |
|
|
Total Stockholders' Equity |
|
|
Excluding: |
|
|
Net Unrealized Loss on Securities |
(2,755.2) |
|
Effect of Change in Discount Rate Assumptions on the Liability for Future Policy Benefits |
1,185.4 |
|
Net Loss on Derivatives |
(270.7) |
|
Equity, As Adjusted |
12,801.6 |
|
Debt, As Adjusted and Lease Liability |
3,809.2 |
|
|
|
|
Leverage Ratio |
22.9% |
|
After-Tax Adjusted |
Average Allocated |
Adjusted Operating |
|||
|
Operating Income (Loss) |
Equity1 |
Retuon Equity |
|||
|
Year Ended |
|||||
|
(in millions) |
(in millions) |
||||
|
Unum US |
25.2% |
||||
|
|
|
||||
|
|
120.9 |
776.8 |
15.6% |
||
|
Colonial Life |
368.2 |
1,869.2 |
19.7% |
||
|
Core Operating Segments |
22.7% |
||||
|
1,626.7 |
7,169.2 |
||||
|
Closed Block |
98.6 |
5,324.1 |
|||
|
Corporate |
(137.1) |
53.8 |
|||
|
Total |
|
|
12.7% |
||
- Excludes unrealized loss on securities, the effect of change in discount rate assumptions on the liability for future policy benefits, and net loss on derivatives and is calculated using the stockholders' equity balances presented below.
|
|
||||||||||||||
|
2024 |
2023 |
|||||||||||||
|
(in millions) |
||||||||||||||
|
Total Stockholders' Equity |
|
|
||||||||||||
|
Excluding: |
||||||||||||||
|
Net Unrealized Loss on Securities |
(2,755.2) |
(1,919.1) |
||||||||||||
|
Effect of Change in Discount Rate Assumptions on the Liability for Future Policy Benefits |
1,185.4 |
(648.4) |
||||||||||||
|
Net Loss on Derivatives |
(270.7) |
(73.7) |
||||||||||||
|
Total Adjusted Stockholders' Equity |
|
|
||||||||||||
|
Year Ended |
||||||||||||||
|
(in millions) |
||||||||||||||
|
Average Adjusted Stockholders' Equity |
|
|||||||||||||
|
Year Ended |
Year Ended |
|||||||||||||
|
(in millions) |
per share |
(in millions) |
per share |
|||||||||||
|
Total Stockholders' Equity (Book Value) |
|
|
|
|
||||||||||
|
Excluding: |
||||||||||||||
|
Net Unrealized Loss on Securities |
(2,755.2) |
(15.43) |
(1,919.1) |
(9.92) |
||||||||||
|
Effect of Change in Discount Rate Assumptions on the Liability for Future Policy Benefits |
1,185.4 |
6.64 |
(648.4) |
(3.35) |
||||||||||
|
Net Loss on Derivatives |
(270.7) |
(1.51) |
(73.7) |
(0.39) |
||||||||||
|
Subtotal |
12,801.6 |
71.68 |
12,292.6 |
63.57 |
||||||||||
|
Excluding: |
||||||||||||||
|
Foreign Currency Translation Adjustment |
(343.0) |
(1.93) |
(321.1) |
(1.66) |
||||||||||
|
Subtotal |
13,144.6 |
73.61 |
12,613.7 |
65.23 |
||||||||||
|
Excluding: |
||||||||||||||
|
Unrecognized Pension and Postretirement Benefit Costs |
(340.2) |
(1.90) |
(345.7) |
(1.79) |
||||||||||
|
Total Stockholders' Equity, Excluding Accumulated Other |
||||||||||||||
|
Comprehensive Income (Loss) |
|
|
|
|
||||||||||
Total Stockholders' Equity (Book Value)
Excluding:
Net Unrealized Gain (Loss) on Securities
Effect of Change in Discount Rate Assumptions on the Liability for Future Policy Benefits
Subtotal
Excluding:
Foreign Currency Translation Adjustment
Subtotal
Excluding:
Unrecognized Pension and Postretirement Benefit Costs
Total Stockholders' Equity, Excluding Accumulated Other Comprehensive Income (Loss)
|
Year Ended |
Year Ended |
Year Ended |
||||||||
|
|
|
December 31, 20201 |
||||||||
|
(in millions) |
per share |
(in millions) |
per share |
(in millions) |
per share |
|||||
|
|
|
|
|
|
|
|||||
|
(3,028.4) |
(15.31) |
4,014.4 |
19.82 |
1,067.7 |
5.24 |
|||||
|
313.9 |
1.59 |
(8,570.7) |
(42.32) |
- |
- |
|||||
|
(9.6) |
(0.05) |
61.8 |
0.30 |
97.8 |
0.48 |
|||||
|
11,459.1 |
57.94 |
10,528.4 |
51.99 |
9,705.5 |
47.65 |
|||||
|
(390.1) |
(1.98) |
(274.1) |
(1.35) |
(261.3) |
(1.28) |
|||||
|
11,849.2 |
59.92 |
10,802.5 |
53.34 |
9,966.8 |
48.93 |
|||||
|
(334.1) |
(1.69) |
(396.0) |
(1.96) |
(530.0) |
(2.61) |
|||||
|
|
|
|
|
|
|
|||||
(1) Amounts presented are prior to the adoption of ASU No. 2018-12, Financial Services - Insurance (Topic 944), Targeted Improvements to the Accounting for Long-Duration Contracts (LDTI)
Total Stockholders' Equity (Book Value)
Excluding:
Net Unrealized Gain (Loss) on Securities
Subtotal
Excluding:
Foreign Currency Translation Adjustment
Subtotal
Excluding:
Unrecognized Pension and Postretirement Benefit Costs
Total Stockholders' Equity, Excluding Accumulated Other Comprehensive Income (Loss)
|
Year Ended |
Year Ended |
Year Ended |
||||||||
|
December 31, 20191 |
December 31, 20181 |
December 31, 20171 |
||||||||
|
(in millions) |
per share |
(in millions) |
per share |
(in millions) |
per share |
|||||
|
|
|
|
|
|
|
|||||
|
615.9 |
3.03 |
(312.4) |
(1.46) |
607.8 |
2.73 |
|||||
|
187.8 |
0.93 |
250.6 |
1.17 |
282.3 |
1.27 |
|||||
|
9,161.3 |
45.14 |
8,683.6 |
40.48 |
8,684.8 |
39.02 |
|||||
|
(281.6) |
(1.39) |
(305.2) |
(1.42) |
(254.5) |
(1.15) |
|||||
|
9,442.9 |
46.53 |
8,988.8 |
41.90 |
8,939.3 |
40.17 |
|||||
|
(484.8) |
(2.39) |
(447.2) |
(2.08) |
(508.1) |
(2.28) |
|||||
|
|
|
|
|
|
|
|||||
(1) Amounts presented are prior to the adoption of ASU No. 2018-12, Financial Services - Insurance (Topic 944), Targeted Improvements to the Accounting for Long-Duration Contracts (LDTI)
Total Stockholders' Equity (Book Value)
Excluding:
Net Unrealized Gain on Securities
Subtotal
Excluding:
Foreign Currency Translation Adjustment
Subtotal
Excluding:
Unrecognized Pension and Postretirement Benefit Costs
Total Stockholders' Equity, Excluding Accumulated Other Comprehensive Income (Loss)
|
Year Ended |
Year Ended |
|||||
|
December 31, 20161 |
December 31, 20151 |
|||||
|
(in millions) |
per share |
(in millions) |
per share |
|||
|
|
|
|
|
|||
|
440.6 |
1.92 |
204.3 |
0.84 |
|||
|
327.5 |
1.42 |
378.0 |
1.57 |
|||
|
8,199.9 |
35.68 |
8,081.6 |
33.55 |
|||
|
(354.0) |
(1.54) |
(173.6) |
(0.72) |
|||
|
8,553.9 |
37.22 |
8,255.2 |
34.27 |
|||
|
(465.1) |
(2.02) |
(392.6) |
(1.63) |
|||
|
|
|
|
|
|||
(1) Amounts presented are prior to the adoption of ASU No. 2018-12, Financial Services - Insurance (Topic 944), Targeted Improvements to the Accounting for Long-Duration Contracts (LDTI)
OUR PURPOSE
Helping the working world thrive
throughout life's moments.®
A LETTER FROM OUR
President and CEO,
To our shareholders, customers and colleagues:
At
In 2024, we delivered another year of strong performance thanks to the unwavering dedication of our nearly 11,000 people committed to bringing our brand promise to life every day. Our tireless focus on the needs of customers has positioned
us as an employee benefits leader in the markets in which we operate. Through this leadership position, we continue to innovate and evolve to provide better outcomes for those we serve. By always striving to be better, we continue to create outstanding value for our customers, employees, communities and shareholders.
IN 2024, WE HELPED PEOPLE AT EVERY STAGE OF LIFE.
|
protected 47 million |
partnered with |
delivered |
|
individuals and |
more than 178,000 |
in benefits |
|
their families |
companies |
Review of 2024 performance
Our 2024 financial results capped a decade of strong and consistent performance, driven by a compelling value proposition and effective capital management approach.
Equally noteworthy was our success on the capital stewardship front. We continue to generate attractive cash flows from our businesses and leverage that capital to advance many of our long-term goals.
This has allowed us to elevate the pace of our share repurchases and continue our trend of increasing our dividend.
Importantly, we've taken steps to further drive predictability and remove uncertainty in the performance of our Closed Block segment. Earlier this year, we announced a transaction with Fortitude Re to reinsure a portion of our long-term care business. Upon completion of this transaction, which we anticipate closing this year, we will reduce our exposure to our long-term care liabilities. In addition, an internal restructuring initiative will further enhance protections for policyholders and reduce capital volatility in the business. We are very pleased to have achieved these milestones, which will allow us to further focus our energies on growing our core businesses.
Our consistent execution and proactive management of the various aspects of our business reflect our purpose-driven strategy that has resonated through different economic cycles. This clear-eyed approach has delivered sustained growth over the last decade, with compound annual growth rates of 4% for core premiums, 9% for book value per share excluding AOCI and 10% for after-tax adjusted operating earnings per share.
2024: PERFORMANCE
BY THE NUMBERS
Book value
per share
(excluding accumulated other
comprehensive income)
up 12.7% from 2023
12.7%
Adjusted operating retuon equity
|
|
|
|
Premium income |
Net income |
|
up 4.5% from 2023 |
up 38.6% from 2023 |
|
|
|
|
After-tax adjusted |
Earnings per |
|
operating income |
diluted share |
After-tax adjusted operating earnings per diluted share
We also ended the year in a strong financial position with excellent capital metrics:
- Improvement in holding company liquidity to
$2.0 billion - Risk-basedcapital of approximately 430%, in excess of our long-term target
- Leverage of 22.9%, below our long-term target
- Share repurchases totaling
$971.0 million , up 288% from year-ago levels - A 15% increase in our quarterly dividend to
42.0 cents per common share
|
DELIVERING A |
|||
|
BETTER CUSTOMER |
|||
|
EXPERIENCE |
Accelerated |
Simplified benefits |
Enhanced |
|
modernization |
administration |
customer service |
Delivering for our customers
The workplace environment has never been more complex than it is today. Economic, technology and policy dynamics continue to increase the pace of change, creating new uncertainties for employers, and with them, new opportunities to deliver value. Companies are balancing a variety of regulatory guidelines across overlapping local, state and federal jurisdictions. Growing financial, mental health and caregiver challenges highlight the evolving needs
of employees. Both groups are striving to create a workplace environment where people can easily access the support they need to thrive.
53% of global workers
felt there is too much change happening all at once, and 35% said the nature of their role has changed in the last year, according to PwC's 2024
We have built our market leadership position by relentlessly focusing on understanding and developing solutions that address these needs. Our suite of employee benefits and services covers a wide range of needs for every stage of working life. The complex environment in which we operate also demands deep partnerships with employers built on sophisticated and modesupport for their evolving workplace requirements. By leveraging our decades of experience helping employers and the expertise of our people, we help companies take better care of their employees.
Over the last several years, we have made significant investments to develop and deploy digital capabilities that help our customers adapt to their shifting needs. We have enhanced our
services to address a range of challenges and streamlined the user experience for our customers and distribution partners.
Much of our recent technology investment has helped further integrate our products with the leading benefits administration platforms and our broker distribution partners. Through Broker Connect and HR Connect, we seamlessly integrate with our customers' full benefit offerings to offer fast and modeaccess to coverage and services for employees. Behind the scenes, these integrations streamline billing and other administrative activities, saving employers time and resources. For businesses without these platforms, our MyUnum and Gathr® portals provide the modeexperiences that these customers deserve.
Delivering benefits is where the rubber meets the road for employees. Customer portals across our brands allow employees to quickly file claims, upload supporting documentation and track status
- all at their fingertips and on their time. Solutions like
Unum Care Hub and Help@Hand in theU.K. provide easy access to wellness and mental health resources for employees. In the expanding absence management space, services like Unum Total Leave allow employees to quickly and easily access leave benefits, request leave and keep their employers updated on their leave status. For employers, new capabilities like Unum Insights provide a modeand responsible platform for viewing claim and leave records - providing HR professionals the information they need to support their employees through the life cycle of a claim or leave and give them aggregate details of claims and leave across their organizations.
Attachments



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