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From the Field: Expert Insights RSS Get our newsletter
July 7, 2026

How brokers can become ‘AI whisperers’

A benefits broker can become an “AI whisperer” by giving artificial intelligence tools assignments instead of asking them dumb questions.

July 7, 2026
Image shows a man in an AI scene
Brokers are using AI to scale their service and revenue. (This image was created with AI)

AI brings disruption as well as opportunity for brokers

Artificial intelligence is bringing disruption as well as opportunity, and brokers are in a race to define their role in the AI era.

July 7, 2026

Client relationships are tested when the storm hits

For millions of policyholders in storm-prone regions, the Atlantic hurricane season is when their relationship with their insurer is most likely to be tested.

July 6, 2026

Proposed legislation takes aim at Social Security shortfall

The Bipartisan Social Security Commission Act of 2026 would create a 13-member commission on long-term Social Security solvency.

July 6, 2026
Image shows a man dressed like a 1950s salesman and holding a book titled, "Retirement Funds."
Advisors need to be aware of the growing number of guaranteed income options inside employer plans. (This image was created with AI)

Built-in guaranteed annuities: What advisors should know

Fidelity Investments recently announced its Fidelity Freedom Lifetime, the latest guaranteed income option for employer plans.

July 6, 2026

How AI is removing the barriers to ICHRA adoption

Ninety-three percent of brokers anticipate that the adoption of individual coverage health reimbursement arrangements will increase over the next five years.

July 6, 2026

Before you debate premium financing, understand the bigger picture

The right strategy depends on context.

July 3, 2026

‘AI communication gap’ leaves negative impression on customers

Some insurers should reconsider how they use artificial intelligence for customer service, as a new Trustpilot report found that an “AI communication gap” could negatively affect consumer reviews.

July 2, 2026

Why job boards are failing insurance agencies

For the better part of two decades, job boards were a default starting point for insurance agencies trying to recruit.

July 2, 2026
Image shows the words, "LTC Underwriting."
Assisting clients through the LTCi underwriting process is a valuable service advisors can provide. (This image was created with AI).

How to help clients navigate the LTCi underwriting process

Agents and advisors are vital in assisting their clients with the often-challenging process of navigating long-term care insurance underwriting.

July 1, 2026
Image shows the letters PHL
The National Organization of Life and Health Insurance Guaranty Associations is handling the request for proposals to take PHL business. (This image was created with AI)

PHL Variable liquidation pushed out to 2027, Connecticut regulators say

The liquidation of PHL Variable Insurance Co. will not happen until next year at the earliest, regulators said in an update Tuesday.

HAFA praises bill to establish multifactor authentication for ACA enrollees

July 1, 2026

Health Agents for America is applauding the introduction of a bill that would tighten identity protections for consumers who enroll in health insurance in the Affordable Care Act marketplace.

July 1, 2026

Who’s left holding the risk when insurers drop AI liability coverage?

When an AI system produces a faulty output, an infringing piece of content or a downstream business loss, the question of who pays has quietly changed.

July 1, 2026

What’s fueling record annuity growth?

Investors will continue to look for ways to protect their savings from market risk, grow their assets and guarantee income in retirement.

July 1, 2026

The Medicare agent squeeze

Vanishing commissions and complicated rules make it challenging for advisors to survive in this market. Here’s how they continue to serve clients amid a changing environment.

July 1, 2026

How to have a black belt practice — With John Terry

John Terry earned black belts in five different martial arts systems. But he said earning the black belt is about more than kicking and punching; it’s a lifestyle in which you try to live each day by doing better than you did the day before.

July 1, 2026

Georgia insurance agent wows on ‘American Idol’ — with Philmon Lee

Philmon Lee grew up tagging along as his father made music. Now he is making his own musical dreams come true, thanks to a recent run on “American Idol.”

July 1, 2026

ACA subsidy turbulence is reshaping employee benefits

The implications for benefits brokers are immediate and significant.

July 1, 2026

Regulators tackle controversial annuity illustrations

An NAIC working group is at the beginning of what promises to be a very long process to rein in illustrations.

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