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Sustainability Is Key In The Wake Of Changing Business Models
- The needs of our people.
- What are we doing currently?
- What’s working?
- What needs improvement? Tools? Communication? Customer service?
- Is there leadership support for change?
- Is there strategic partner alignment to achieve our goals?
“You need to look at things such as outsourcing versus in-home considerations,” she said. “Are you hitting the right targets?”
Agency owners need to ask, what new ideas are people seeing? “Our conversations are changing,” Rider said.
Other questions agency owners must ask include:
- Have we strengthened our agency consulting capability for our future buyer needs?
- Have we lost accounts because we don’t have human resources services?
- Will we need to add staff or outsource services?
Susan Rupe is managing editor for InsuranceNewsNet. She formerly served as communications director for an insurance agents' association and was an award-winning newspaper reporter and editor. Contact her at [email protected]. Follow her on Twitter @INNsusan.
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