Allstate Appoints Pam Dufour President of Allstate Roadside Services
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According to a company release, in this role, Dufour will lead all business operations of Allstate Roadside Services, including developing strategies for operational performance, managing call center operations and leveraging technology. She will report to
"Pam has had tremendous experience and success in managing consumer assistance operations," said Mabe. "Her background in consumer-focused services spanning roadside assistance, travel insurance and healthcare services, where she built award winning call center operations, makes Pam an excellent choice for this important role."
Dufour has served in a number of leadership roles in roadside and rescue services, customer service, claims management, marketing and sales. Before joining
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