Allstate Appoints Pam Dufour President of Allstate Roadside Services

The Allstate said that Pam Dufour joined the company as president of Allstate Roadside Services.

According to a company release, in this role, Dufour will lead all business operations of Allstate Roadside Services, including developing strategies for operational performance, managing call center operations and leveraging technology. She will report to Kathy Mabe, president, Business to Business of The Allstate Dufour will join Allstate effective September 22.

"Pam has had tremendous experience and success in managing consumer assistance operations," said Mabe. "Her background in consumer-focused services spanning roadside assistance, travel insurance and healthcare services, where she built award winning call center operations, makes Pam an excellent choice for this important role."

Dufour has served in a number of leadership roles in roadside and rescue services, customer service, claims management, marketing and sales. Before joining Allstate, she served as senior vice president and chief operations officer for Allianz Global Assistance USA and the Americas Region. In that role, she was responsible for operations strategy in North and South America and all aspects of service delivery.

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