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Beyond AI pilots: How insurers are putting AI agents to work

4 hours ago Top Stories No comments.
Insurance leaders discussed AI efficiency gains, human oversight, workforce challenges and how insurers can put AI agents to work. (AI-generated image.)

Insurance leaders discussed AI efficiency gains, human oversight, workforce challenges and how insurers can put AI agents to work.

Read more
October 26, 2026
Image shows a female caregiver and a patient.
The most common wellness benefits offered by employers are flexible work arrangements (51%), employee assistance programs (49%) and long-term leave policies (45%). (AI-generated image)

Employers adapting benefits to support caregivers

Employers are adapting their benefits offerings to support caregivers in the workforce, and caregivers are taking them up, according to a recent survey.

October 26, 2026
Life insurance distribution is changing as population aging, retirement income needs and artificial intelligence reshape how insurers reach customers. (AI-generated image.)

Life insurers race to win retirement customers as distribution shifts

Life insurance distribution is changing as population aging, retirement income needs and artificial intelligence reshape how insurers reach customers.

October 23, 2026
Image shows the UnitedHealthcare logo
A new lawsuit accuses UnitedHealth Group of plan mismanagement. (AI-generated image)

Kraft Heinz, Aramark sue UnitedHealth over ‘bogus’ health claims

Six major employers, including Aramark and Kraft Heinz, allege that UnitedHealth Group mismanaged their employer plans.

October 23, 2026
Advisors share some strategies for retaining clients (AI-generated image)

Retaining clients by giving them a memorable experience

Successful advisors know that client retention is at the heart of every thriving practice.

October 22, 2026
Image shows a caricature of a happy insurance agent.
Many states do not require life insurers to notify the agent of record when they raise premiums on a client's policy. (AI-generated image)

Agents often missing from the loop on life, LTC insurance rate increases

Advocates are pushing for a regulation requiring insurers to notify the agent/advisor of record before premium is raised on an in-force policy.

October 22, 2026
CHOICE arrangements are growing in popularity as an alternative to traditional employer-based health coverage. (AI-generated image)

What’s behind the growth of CHOICE arrangements?

Under CHOICE arrangements, employers give workers a fixed, tax-free amount to buy individual coverage.

October 21, 2026
Health Agents for America is the latest organization to take legal action over the ACA new agent moratorium. (AI-generated image)

HAFA filing suit over ACA agent moratorium

Another health agent organization is taking legal action over a moratorium on new agents and brokers seeking to register to enroll consumers in coverage on the federally facilitated Affordable Care Act marketplace.

October 21, 2026
Image shows tiles that read "Open Enrollment."
NABIP noted that agents and brokers assist with 76% of HealthCare.gov plan selections. (AI-generated image)

CMS issues new guidance on ACA insurers as open enrollment looms

Agent organizations are speaking out regarding new federal guidance for health insurers operating on the federally facilitated Affordable Care Act marketplace.

October 21, 2026
Image shows an older couple at a table
Rather than focusing solely on guaranteed income, advisors should explore how different annuity options align with clients’ goals. (AI-generated image)

Changing client priorities are reshaping annuity conversations

While guaranteed income remains important, principal protection, growth opportunities, and other goals are also top priorities.

October 20, 2026
A Virginia federal lawsuit seeks enforcement of 1,443 payment determinations obtained by SpecialtyCare and affiliated physician groups. (AI-generated image)

SpecialtyCare sues Anthem over $2.5 million in unpaid awards

A Virginia federal lawsuit seeks enforcement of 1,443 payment determinations obtained by SpecialtyCare and affiliated physician groups.

October 20, 2026
Pennsylvania's Attorney General filed suit against several pharmaceutical companies and pharmacy benefit managers (AI-generated image)

Pennsylvania sues pharma and PBMs over insulin prices

Pennsylvania Attorney General Dave Sunday announced a lawsuit against several pharmaceutical companies and pharmacy benefit managers, alleging they colluded to manipulate insulin prices and artificially inflate them by more than 1,000%.

October 20, 2026
Image shows the California flag
New reforms in California will impact property insurance. (AI-generated insurance)

California’s insurance reforms: What they mean for agents and clients

California is pushing for greater transparency in its insurance market with a bill that gives consumers more insight into rate proceedings.

October 19, 2026
Patients are demanding access to prescription drugs but they need support from employers (AI-generated image)

Patients demand access to prescription drugs but need support

Patients “are in the driver’s seat” when it comes to the products the pharmaceutical industry is developing.

October 19, 2026
Workers need their employers to help them understand their benefits, experts say. (AI-generated image)

Benefit sustainability, affordability challenge employers

Sustainability and affordability are the top challenges facing employers who provide benefits for their workers.

October 16, 2026
Image shows the Atlantic Coast Life logo
Virginia became the third state to grow wary of Atlantic Coast Life's financial health. (AI-generated image)

Virginia orders Atlantic Coast Life to halt new business Nov. 1

Virginia became the third state to address growing concerns about Atlantic Coast Life Insurance Co.’s financial health.

October 16, 2026
Image shows the words "ACA Moratorium" and the NAIC logo
The NAIC have sent a letter to the Centers for Medicare & Medicaid Services raising concerns about the moratorium on new agents and brokers in the ACA market. (AI-generated image)

NAIC raises concerns about ACA agent moratorium

The National Association of Insurance Commissioners is the latest organization to join in the fray over a recently enacted federal moratorium on new agents and brokers on the federally facilitated Affordable Care Act marketplace.

October 16, 2026
Image shows a man with his hand out, palm up.
Many entrepreneurs do not have a clear understanding of their insurance needs. (AI-generated image)

How to support an entrepreneur client with multiple businesses

Serial entrepreneurs, or those who own more than one business at a time, are more common than you think. In…

October 15, 2026
The National Assnsociation of Benefits and Insurance Professionals filed suit against the federal government (AI-generated image)

NABIP files suit over broker moratorium

The National Association of Benefits and Insurance Professionals today filed suit against the U.S. Department of Health and Human Services and the Centers for Medicare & Medicaid Services, challenging a new rule and policy that, together, prevent thousands of health insurance agents and brokers from participating in the federally facilitated Affordable Care Act marketplace during the open enrollment period beginning next month.

October 15, 2026
Employers are bracing for double-digit increases in workers' health care costs (AI-generated image)

Skyrocketing employee healthcare rates ‘a new normal’

Employers are facing tough decisions about how they and their workers can afford health insurance, as the total cost of health benefits per employee is expected to rise by 8.2% on average in 2027 — the highest increase since 2003.

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