2016 Outstanding CSR of The Year Award State Winners Selected - InsuranceNewsNet

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2016 Outstanding CSR of The Year Award State Winners Selected

AUSTIN, TX (June 7, 2016) – Each year, a group of exceptional insurance professionals are chosen by The National Alliance for Insurance Education & Research to represent their states and compete to become the National Outstanding CSR of the Year.  This prestigious award, regarded as the foremost national award of its kind, recognizes the contributions and commitment of those who serve clients within the insurance industry.

To qualify for the top state honor, the 2016 candidates submitted an essay on the following topic:

“Many in our industry came into insurance by chance, but have built a career by choice. How did you come into the industry, and what are four reasons you stayed and built a career?”

Additionally, entrants must have demonstrated commendable service to their agencies, their industry, and their community.  The only eligibility requirement for this award is that the candidate must be an insurance customer service representative, or have primary responsibility for insurance customer service duties.

“The Outstanding CSR of the Year Award recognizes the annual exemplar for exceptional customer service representatives across the nation,” said Danielle Janecka, Senior Vice President of The National Alliance. “Through their essays, contributions to their agencies, and their letters of recommendation, every one of the state winners helps to raise the standard for personal and professional excellence.  We honor them for their clear contributions to their colleagues, teams, and organizations.  They are the face of customer service for our whole industry.”

Each state winner receives a framed certificate and is eligible to compete for the national honor, which carries a $2,000 cash award, a gold and diamond pin, $1,000 cash award for the nominator, and a scholarship for the recipient’s employer to any program offered by The National Alliance. Additionally, the name of the Outstanding CSR of the Year is inscribed on a sculpture permanently displayed at the national headquarters of The National Alliance for Insurance Education & Research in Austin, Texas.

State Winners:

Alabama                             Edna A. Newcomer, CIC, CPIW                                Thompson Insurance, Inc.

Alaska                                 Susan M. Blum, CISR Elite, AIC, LPCS                   Alaska USA Insurance Brokers

Arizona                               Cynthia Anne Munksgard                                           CoBiz Insurance, Inc.

Arkansas                            Jordan C. Cross, CIC, CISR                                        Regions Insurance Group, Inc.

California                          Christina Snyder, CIC, CISR, AINS                          Poms & Associates Insurance Brokers

Colorado                            Stacey Marie Neff, CIC, CISR                                   Madison Insurance Group

Connecticut                        Jami Lynn McDonald, CISR                                      Goodman Insurance, Inc.

Delaware                            Gail A. Wilkinson                                                           Williams Insurance Agency, Inc.

Florida                                Kellie S. Brandes, CRIS                                                ThompsonBaker Agency

Georgia                              Alana M. Tompkins, CIC                                            Norton, Lewis & Goro, LLC

Idaho                                   Courtney Mitchell, CIC                                                Associated Insurance Services, LLC

Illinois                                 Cynthia Jordan, CISR, MLIS, NcAM                       The Plexus Groupe, LLC

Indiana                               Gina M. Floyd, CISR, AAI                                          Old National Insurance

Iowa                                     Jennifer Cook, CIC, CISR                                           TrueNorth Companies

Kansas                                Lindsay D. Culver, CISR                                             Truss, LLC

Kentucky                            Elizabeth Mae Manley, CIC, CISR, CPIA,              Assured Partners NL

CWCC, PRIS

Louisiana                           Tanya A. Nel                                                                  Gendusa Insurance Agency

Maryland                           Bethany Miller                                                               Atlantic Smith, Cropper & Deeley

Michigan                            Terri Lynn Majeski, CISR                                           Ottawa Kent Insurance Agency

Minnesota                          Nattalie J. Rolland-Vath, CISR                                  North Risk Partners CO Brown Division

Mississippi                         Kelsey Jeniece Purvis, CISR                                        Ross & Yerger Insurance, Inc.

Missouri                             Beth A. Mann, CISR                                                    Capstone Insurors, Inc.

Montana                             Sherry Hill, CISR                                                           Hobson Insurance

Nevada                                Nixie Marie Hyslop                                                       Alpine Insurance Associates

New Mexico                       Danielle Darlene Montes                                              High Country Agency, Inc.

New York                           Kelly Danielle McGowan, CISR Elite                        NBT-Mang Insurance Agency

North Carolina                 Kimberly Hopper Hurd                                                Rakestraw Insurance Center, Inc.

Ohio                                     Mary K. Prenger, CIC, CPSR                                      Community Insurance Group

Oklahoma                          Linda L. Wright, CIC, CRIS                                        Rooney Insurance Agency, Inc.

Oregon                                Gladys Monroy Boutwell, MBA                                 PBP Insurance

Pennsylvania                     Tamika Lynn Thomas                                                 Berlanco Insurance Agency

Puerto Rico                        Isabel Marie Smith Ellerbe, CISR                              Aon Risk Solutions of Puerto Rico, Inc.

South Carolina                 Karen D. Fenters, CISR                                                Strovis Insurance Agency, LLC

South Dakota                     Selda Baumberger, CIC, CISR                                   Fischer, Rounds & Associates, Inc.

Tennessee                           Suzanne Elizabeth Seaton, CIC, CISR                     The Allison Insurance Group

Texas                                   Tiffanie Louise Parker, CIC, CISR, API                   INSGROUP, Inc.

Utah                                     Kristi Kay Lawson, CIC                                               Poulton Insurance Services, Inc.

Virgin Islands                   Brenda Antonia Sells, CIC, CISR                              Theodore Tunick & Company

Virginia                              Freida Joanne Cooper, CISR, CPIA                          USI Insurance Services, LLC

Washington                       Anthony Schulz                                                             Prostar Insurance

Wisconsin                           Robyn S. Henslin, CIC, CISR                                     Cobb Strecker Dunphy & Zimmermann

Wyoming                           Wendy J. Elmer, CIC                                                    Wyoming Financial Insurance

The National Alliance for Insurance Education & Research, the nation’s premier provider of advanced educational opportunities for insurance and risk management professionals, includes the Certified Insurance Counselors (CIC) Program, the Certified Risk Managers (CRM) Program, the Certified Insurance Service Representatives (CISR) Program, the Certified Personal Risk Managers Program (CPRM), the Certified School Risk Managers (CSRM) Program, the Dynamics Sales Training Series, the School for Producer Development, and The National Alliance Research Academy. For further information, contact The National Alliance, P.O. Box 27027, Austin, Texas 78755-2027; 800-633-2165; website:  www.TheNationalAlliance.com.

Contact:
Danielle D. Janecka
Senior Vice President
The National Alliance for Insurance Education & Research
512-349-6181; [email protected]

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