V– Emergency Transport Service Ann Arbor VA Healthcare System
Notice Type: Sources Sought Notice
Posted Date:
Office Address:
Subject: V--
Classification Code: V - Transportation, travel, & relocation services
Solicitation Number: 36C25018Q9085
Contact:
Description:
STATEMENT OF WORK
The Contractor shall provide
The Contractor shall perform required services in accordance with the standards of the
The contractor shall transact all business, there under, with the Contracting Officer (CO) and/or the Contracting Officer s Representative (COR) or his/her designee, and in no case shall deal directly with or solicit from beneficiaries of
1. GENERAL DESCRIPTION:
(a) The services of this contract shall be used primarily for but not limited to; trips between the
(b) Contractor shall provide or subcontract at contract rates all requests for SMT transport received from the Ann Arbor VA medical center and its
(c) Contractor shall notify the COR as soon as possible of those instances in which the Contractor knows that he will be unable to provide the required service at any specific time. This notice shall enable the
(d) Immediate Notification: It is the responsibility of the Contractor to immediately notify the AAVAMC ordering office when unable to make a pick-up or delivery by the exact time specified for previously scheduled trips; or unable to dispatch an ambulance to a designated pick-up point within the required time frame for unscheduled requests for services. The immediate notification shall include the reason for the delay and whether the pick-up or delivery can be made at a later time and if so, specification of that time. However, it shall be the sole discretion of the AAVAMC ordering office to accept the later pick-up or delivery time, and based upon the reason for delay, present the delay for payment reduction or refuse the later pick-up or delivery time and order the services from another source (the applicable ordering office shall be the sole entity for determining when to request the services from another source), and present the reason for the delay to the CO as an occurrence that may be subject to default. Based upon the reason for the delay, the Contractor may be charged with excess costs incurred by the AAVAMC in ordering the service from another source or other appropriate contractual action may be taken by AAVAMC. However, if the Contractor states that he/she will provide additional ambulance(s) upon a specific request of the
(e) For purposes of clarification, the Contractor shall be responsible for having sufficient BLS/ALS ambulances and qualified personnel to meet the estimated annual requirements of this Medical Center. The Contractor shall not be required to maintain a standby group of vehicles at any one time, but should use good business judgment in having sufficient BLS/ALS ambulances to best meet our estimated requirements. If the Contractor provides more than the minimum number of vehicles required by this contract at any time, upon a specific request of
VA HOSPITAL AND OUTPATIENT CLINIC LOCATIONS
1500 Weiss ST
CONTRACT DEFINITIONS/ACRONYMS
) Administrative Officer of the Day (AOD) -
Advanced Cardiovascular Life Support (ACLS) ACLS shall be provided by ambulance vehicles containing, at a minimum, two on-board attendants and shall be staffed in accordance with current Michigan State laws and regulations governing the certification and licensure of private ambulances. Ambulance services shall also include cardiac monitoring, Advanced Cardiovascular Life Support (ACLS) drugs and procedures, advanced airway management and medication monitoring and administration.
Base Rate Base rate is defined as the rate paid for one-way transportation from a designated pick-up point to a designated delivery point. For every trip traveled outside the mileage threshold, Contractor shall be reimbursed at the base rate plus mileage. This rate shall be paid for all authorized one-way trips ordered under this contract action, with employees receiving, at a minimum, the
Basic Life Support (BLS) BLS is defined as services required for non-critical patient care in which a patient requires an ambulance, staffed in accordance with current Michigan State laws and regulations governing the certification and licensure of private ambulances. This ambulance, at a minimum, shall be staffed with two Emergency Medical Technicians (EMT), and be capable of providing basic airway management.
Beneficiary Veterans and other members determined to be eligible for benefits by the
Business Hours/Days Business hours/days are defined as the time of
Contracting Officer (CO)
Contracting Officer s Representative (COR)
Contractor The term Contractor used herein refers to both the prime Contractor and his employees, and any subcontractors and their employees. The Contractor shall be responsible for assuring that all subcontractors comply with the provisions of this contract.
Emergency Medical Care Vehicle-Vehicle outfitted out with all personnel, supplies and equipment necessary to furnish BLS or ACLS emergency care to the patient during transport
Emergency ALS/ BLS Set of clinical interventions for the urgent treatment of cardiac arrest, stroke and other life-threatening medical emergencies, as well as the knowledge and skills to deploy those interventions. These need a response from the contractor in a much lower amount of time than the regular ALS and BLS.
Gender - For the purpose of equal rights wherever the masculine gender is used in this solicitation, and the resulting contract, it shall be considered to include both masculine and feminine gender.
Joint Commission (formerly known as JCAHO) A national organization dedicated to improving the care, safety and treatment of patients in a health care facility and environment.
Specification - Each ground ambulance used in the performance of this Contract must meet the current specifications of Federal Specification KKK-A-1822F (http://apps.fss.gsa.gov/vehiclestandards/
Lie-Down Transportation-Transportation of a veteran when it is not anticipated that the patient will require any emergency treatment, but rather safe and secure non-emergent, non-ambulatory transportation.
Mileage Rate Mileage for ground ambulance services is the rate paid for each mile traveled beyond the specified Mileage Threshold for each applicable medical facility. This rate applies to one-way transportation only. In no event, shall the Contractor receive this rate for miles traveled within the specified Mileage Threshold.
Mileage threshold- The Mileage threshold for the AAVAMC is a 25-mile radius from the point of pickup for each trip as determined by Rand McNally Standard Mileage Guide and verified by MapQuest.com.
Quality Assurance - Those actions taken by the Government to assure services meet the requirements of this Contract.
Quality Assurance Evaluator - Government personnel responsible for surveillance of Contractor performance.
Quality Assurance Surveillance Plan - An organized written document used for quality assurance surveillance. The document contains specific methods for performing surveillance of the Contractor s continuous performance
Rates Rates are defined as the rate paid for one-way transportation from a designated pick-up point to a designated delivery point. For every trip traveled outside the city limits, Contractor shall be reimbursed at a fixed rate plus an amount for any mileage traveled outside of the mileage threshold. This rate shall be paid for all authorized one-way trips ordered under this contract action with employees receiving, at a minimum, the
Scheduled Trip(s) The term Scheduled Trip as used in this contract refers to those trips in which the Contractor has been given advance notice of required services and a specific pick-up time. Advance notice is defined as notice given by 4: 30p.m.the prior business day.
Service Hours/Days Service shall be provided on a twenty-four hour per day, seven day per week basis.
Sensitive Information-
Unscheduled Trip(s) - The term Unscheduled Trip as used in this Contract refers to those trips required on an as needed basis and advance notice is not given.
Universal Precautions- Universal Precautions is an approach to infection control. According to the concept of Universal Precautions, all human blood and certain human body fluids are treated as if known to be infectious for HIV, HBV, and other blood-borne pathogens.
Unscheduled Trip(s) The term Unscheduled Trip as used in this contract refers to those trips required on an as-needed basis and advance notice is not given.
Vehicle(s) The term Vehicle(s) as used in this contract refers to ambulance transportation provided under the requirements of this contract.
Waiting Waiting as used in this contract is defined as the time required and verified by authorized medical facility personnel, for the Contractor to wait at designated pick-up and/or delivery points when performing contract services.
Waiting Grace Period - The waiting grace period is defined as fifteen (15) minutes prior to the time waiting charges commence. The base rate for ambulance services shall include a fifteen (15) minute waiting grace period at origin and destination
Contract Period: 1 year with 4 option years.
AAVAMC Locations: AAVAMC consists of multiple offsite clinics,
The Contractor shall be responsible for providing all vehicles and personnel, necessary to meet all ACLS/ ALS and BLS transport requirements of this Contract. The Contractor shall be authorized to utilize another ambulance service company, as a subcontractor (certified to be within all requirements of this Contract) to complete these transportation requests only if prior approval for the subcontractor has been received from the CO. The Government has a business relationship with the Prime Contractor only. Only the Prime Contractor may bill the Government for services. All bills for this subcontractor service will be paid directly to the Prime Contractor at the Contract rate, and the Prime Contractor shall make payment to the subcontractor at their agreed rate. In the event the Contractor is unable to perform services or have services performed as required, the Contractor shall immediately notify the COR and provide a justification for non-performance. The
Vehicle Response Times:
The Contractor shall be at AAVAMC or its
The Contractor shall be at AAVAMC or its
Response Time Compliance Rate: The Contractor shall maintain, at a minimum, a 95% compliance rate on responses to pick-up or deliver during the Contract year. Failure of the Contractor to perform in accordance with this compliance rating may constitute sufficient cause for termination of the Contract for cause, (see FAR clause 52.212-4(m)) or other appropriate contractual action
If the time period for pick-up, stated herein, is physically impossible due to location of Patient, the Contractor shall contact the COR and inform him/her of the anticipated time required for pick-up and delivery of said Patient.
Should the
BASIC LIFE SUPPORT (BLS) ambulances shall be staffed, at a minimum, with two EMTs. Ambulance shall be on-site within one (1) hour after Contractor receives a request for BLS ambulance. The contractor shall be required to provide a minimum of three BLS ambulances at any given time; however, additional ambulances requested shall be furnished, if available, and at the contract price.
ADVANCED CARDIOVASCULAR LIFE SUPPORT (ACLS) ambulance shall be staffed with two attendants. One shall be a Paramedic and the other shall be a Paramedic or Certified Emergency Medical Technicians (EMT) with controlling capabilities for Endotracheal Intubation, IV Therapy, Cardiac Monitoring, Defibrillation, and Drug Therapy. Ambulance shall be on-site within thirty (30) minutes after Contractor receives a request for ACLS ambulance. The contractor shall be required to provide a minimum of one ACLS ambulance at any given time; however, additional ambulances requested shall be furnished, if available, and at the contract price.
Mileage Threshold for Ground Ambulance Services: The Mileage Threshold for the AAVAMC is a 25 mile radius from the designated pick-up point for each trip (i.e., Contractor is required to pick-up Patient at the
Contractor Reimbursement:
Reimbursement for mileage outside the Contract Mileage Threshold of coverage, shall be at the mileage rate stated in the price schedule, and shall be based upon the miles from the pick-up point to the specified destination. Any mileage from the place of business and/or location of vehicle and the pick-up point, or from the delivery destination back to the place of business and/or location of next trip are not considered as a separate item of this reimbursement, but would be expected to be incorporated into the mileage rate that is the Contractor s responsibility as part of the administrative costs (or costs of doing business). Trip mileage under the contract shall be determined by using the internet web site of Bing Maps; Google Maps will be used when Bing Maps is not available. Allowable charges for mileage outside the Contract Mileage Threshold areas of coverage shall not exceed +5% of the current Rand McNally Standard Mileage Guide.
Should the
If the Contractor fails to meet the time requirements in this Contract, AAVAMC will not be charged for these instances.
Other Charges: It is understood that the prices listed in the accepted Schedule of Supplies or Services and Prices/Costs shall be inclusive of all ferry, bridge, tunnel or road toll charges. Contractor shall not bill the
WAITING TIME: For time lost in waiting at either or both ends of a trip, due to causes beyond their control, the Contractor shall be reimbursed at the rate set forth in the Pricing Schedule, for each quarter hour in excess of the first quarter hour from the time the Contractor reports to the designated person. If the pick-up is other than at the
RATES: Rates shall refer to transportation of only one patient per ambulance. Payment for mileage traveled beyond the mileage threshold shall be limited to "one way only" (Mileage shall be reimbursed for one way only, regardless if patient(s) is transported round trip). Such mileage costs shall be paid in addition to the applicable rate per trip. Mileage shall not be paid for trips entirely within the mileage threshold. Trip mileage shall be determined by the latest edition of the Rand McNally Standard Mileage Guide. For purposes of verifying mileage claimed on invoices, www.mapquest.com shall be utilized. Total invoice shall not exceed Medicare/Medicaid maximum amounts.
ORDERS: Requests for services shall be made by telephone and subsequently confirmed by Veterans Transportation Program. If the contractor fails to furnish the required services within the time frames established in paragraphs above, the
Response Time Compliance Rate: The Contractor shall maintain, at a minimum, a 95% compliance rate on responses to pick-up or deliver during the Contract year. Failure of the Contractor to perform in accordance with this compliance rating may constitute sufficient cause for termination of the Contract for cause, (see FAR clause 52.212-4(m)) or other appropriate contractual action
VEHICLES: The ambulances under the terms of this contract shall be licensed and meet the minimum ambulance requirements, as mandated by the
The Contractor must have an adequate number of ambulances to meet the requirements of this contract, along with evidence of satisfactory ambulance inspection prior to use under this contract. Ambulances and equipment must be clean, orderly, and in excellent operating condition at all times. Records of maintenance/preventative maintenance must be made available for inspection upon request.
Subject specification applies to Emergency Medical Care Vehicles Only. Subject specifications are mandatory as minimal requirements for such vehicles, but chassis or compartment modifications are permissible when they clearly exceed the minimal specifications.
The basic emergency care vehicle contracted for shall be of the Type I, Type II, or Type III ambulance (See KKK-A-1822F).
If the contractor s facility operates two Type I, Type II, or Type III model vehicles, and one is used for emergency services and the other for lie-down transportation, the equipment meeting the specifications for the emergency medical care vehicle can be transferred, when necessary, (i.e., when down for maintenance), to the lie-down transport vehicle, which then may operate as an ambulance, provided it otherwise meets the specifications of emergency.
All ambulances shall have restraints for securing wheelchairs. All ambulances shall be smoke free and have No Smoking signage posted.
AMBULANCE MEDICAL EQUIPMENT/SUPPLIES: Each emergency medical care ambulance shall have patient compartment facilities, oxygen, suction systems and equipment, and additional systems equipment, accessories and supplies (See KKK-A-1822F), as well as environmental climatic equipment, and communications equipment.
The Contractor shall provide Ambu-bag and/or respirator for respirator dependent patients who may or may not be prior intubated by tracheostomy or end tracheal tubes and/or respirator for respirator dependent patients who may or may not be prior intubated by tracheostomy or end tracheal tubes. Contractor shall choose respirator or Ambu-bag, as appropriate. However, for trips outside the
The contractor shall provide blood transfusion monitoring if prior established and shall maintain in-place IV line with appropriate pressure of either a Swan Ganz catheter, Arterial line, or both.
The acuity of the patient with any of the above may require a
Contractor Employees:
AAVAMC reserves the right to restrict any Contractor employees from performing services under this Contract who do not meet the required qualifications for the services they are to perform, who violate Federal and/or any applicable regulations, or are identified as a potential threat to the security, safety, health and/or operational mission of the
The Contractor shall furnish qualified personnel as required by the Contract specifications to accomplish all services under this Contract.
The Contractor shall comply with any and all legal provisions contained in the Immigration and Nationality Act of 1952, As Amended; its related laws and regulations that are enforced by Homeland Security,
Contractor personnel performing services to the
Contractor employees shall not represent themselves as
Contractor shall provide an ACLS certified Paramedic when requested. Paramedics or advanced Emergency Medical Technicians do not meet this requirement unless they have received an ACLS certification.
Emergency Medical Technicians (EMT) providing emergency services under this contract shall maintain the qualifications listed below:
The EMT shall be certified, licensed or otherwise officially recognized by the local, state, or regional government or public entity where the emergency ambulance service is operated or by which it is governed. The contractor shall provide current copies of BCLS, ACLS or other required training certifications with the submission of their bid.
The EMT shall be enrolled periodically in "refresher" continuing education, or advanced training programs as required by the local or state government entity in which the service is rendered to veterans but in no instance shall this be less frequently than every two years. Such "refresher" training shall be equivalent to that developed by the
EMTs and paramedics shall be capable of administering oxygen and have successfully completed the Standard and Advanced First Aid Courses of the
AUTHORIZED ATTENDANCE BY RELATIVE: An authorized official of the
GOVERNMENT OWNED EQUIPMENT/SUPPLIES: Any and all equipment and linens taken with patients from
UNIVERSAL PRECAUTIONS: Universal Precautions shall be observed at all times during transport of, or waiting with, all
INSPECTIONS: The contractor s facility and all vehicles intended for use under this contract shall be inspected and approved by a VA Inspection Team prior to start of work under this contract and annually thereafter. The contractor shall make every effort to coordinate availability of vehicles on the date mutually agreed upon for the inspection of the facility and vehicles. The contractor shall be notified in writing of deficiencies found during inspections. Failure to correct deficiencies within the time frame allowed by the Contracting Officer, or to comply with all Federal, State, and local Safety requirements as specified herein, may result in action to terminate the contract for cause.
PERSONNEL POLICY: The Contractor shall be responsible for protecting the personnel furnishing services under this contract. To carry out this responsibility, the contractor shall provide Worker's Compensation,
INSURANCE REQUIREMENTS:
1. LIABILITY: Worker's Compensation and Employer's Liability: Contractors are required to comply with applicable Federal and State workers' compensation and occupational disease statutes. If occupational diseases are not compensable under those statutes, they shall be covered under the employer's liability section of the insurance policy. Employer's liability coverage of at least
2. GENERAL LIABILITY: The contracting officer shall require bodily injury liability insurance coverage written on the comprehensive form policy of at least
3. AUTOMOBILE LIABILITY: The contracting officer shall require automobile liability insurance written on the comprehensive form of policy. The policy shall provide for bodily injury and property damage liability covering the operation of all automobiles used in connection with performing the contract. Policies covering automobiles operated in
The above referenced insurance coverage minimums are in reference to FAR Clause 52.228-5 listed in Addendum to FAR 52.212-4, and FAR 28.307-2.
Certificates of Insurance shall be received by the Contracting Officer before commencing work under this contract.
THE JOINT COMMISSION COMPLIANCE STANDARDS: The Contractor shall continuously meet or exceed all standards of
The patient population treated at the
Mission: The Mission of the
Vision: The Vision of the
Values:
Patients are our top priority
Trust, integrity, mutual respect, compassion, and dignity guide our interactions
We are dedicated to excellence through continuous improvement
Teamwork, innovation and effective communication are essential to meeting our mission
Our actions demonstrate commitment to ethical practices, pride in our workplace and our sense of responsibility. We embrace diversity as a positive value in relationships with patients, their families, our coworkers and others.
We promote a workplace where contributions of all people are important
We actively support and participate in the efforts of federal and other community agencies to improve our capabilities in homeland defense, disaster reaction and relief, and emergency preparedness at time of crisis.
Care of Patients: Contract work shall consist of transportation of patients with varying medical needs. Medication control, security and safety shall be maintained at all times. Medications shall only be dispensed, prepared, and administered to patients by appropriately licensed and competent individuals. Verbal, written or electronic communication between any
PATIENT SAFETY: Patient Safety shall be a primary focus of the Contractor. The Contractor shall comply with all National Patient Safety Goals found at http://www.jointcommission.org/PatientSafety/NationalPatientSafetyGoals. Every effort shall be made by the Contractor to prevent medication errors, falls and patient injury caused by acts of commission or omission in the delivery of care. The
Environment of Care: The
COMPETENCY ASSESMENTS: Competency Assessments and annual reviews are required for
The Contractor shall submit a copy of the competency assessment standards, a current competency assessment checklist and the most recent competency assessment review for each employee to the COR and Contracting Officer for approval prior to starting work under this contract.
The Contractor shall be required to replace any employee who does not meet or exceed the contractors approved competency standards and/or fails to meet or exceed those competency standards under an approved improvement plan.
INFECTION CONTROL: Contracted patient care activities shall be integrated into the VA Infection Control program, and contract staff shall adhere to VA Infection control policies and procedures. Any patient who has, or is suspected to have, Tuberculosis (TB) or other infectious diseases requiring airborne precautions, shall be transported by themselves and shall be accompanied by ambulance attendants who are trained, medically screened, and shall have been fit tested with, at minimum, an N95 Respirator. These patients shall be identified due to the fact that they will be under isolation known as airborne precautions.
PERFORMANCE IMPROVEMENT: The Contractor shall fully participate in the VA Performance Improvement (PI) program. This shall entail monitoring of clinical processes, patient outcomes and satisfaction, data analysis and collaborative design and operationalization of improvement opportunities. Contractor PI activities may be directed by the
QUALITY REQUIREMENTS: The COR shall require the contractor to submit an annual report. The following shall be monitored: number of veterans arresting during transport, number of arresting patients with an Advance Directive, number of veteran arrests where the Advance Directive was honored, use of double identifiers, free-flow protection of IV pumps, routine testing and preventive maintenance of clinical alarms, medication errors, lack of
QUALITY CONTROL SYSTEM: The Contractor shall implement and maintain a Quality Control (QC) System that results in prevention and/or correction of potential and actual problems throughout contract performance. The QC System shall contain processes for corrective actions without dependence upon Government direction and shall maintain records of all Contractor QC inspections and corrective actions.
HIPAA COMPLIANCE, PRIVACY AND CONFIDENTIALITY: Contractor shall comply with to the provisions of Public Law 104-191, Health Insurance Portability and Accountability Act (HIPAA) of 1996 and the National Standards to Protect the Privacy and Security of Protected Health Information (PHI). A Business Associate Agreement (BAA) is required to be executed by the Contractor and
REQUIREMENT FOR BACKGROUND SECURITY INVESTIGATIONS:----The Contractor is required to comply with all of the provisions of the Privacy Act of 1974, the Health Insurance Portability and Accountability Act (HIPAA) of 1996, as well as all applicable
Background Investigations: Contractor personnel performing work under this contract shall satisfy all requirements for appropriate security eligibility in dealing with access to sensitive information systems belonging to or being used on behalf of the
The Contractor is expected to maintain a
All costs associated with obtaining clearances for Contractor provided personnel shall be the responsibility of the Contractor.-- Further, the Contractor shall be responsible for the actions of those individuals they provide to perform work for the
TRIP REPORT: The Contractor shall document each
Date
Patient identification number
Pick-up Origin
Time of Pick-up
Destination
Time of Delivery
Mileage
Any notes regarding issues particular to the specific transport, including recording oxygen, cardiac monitoring, and other services provided (i.e. material items, supplies).
The Contractor shall include a copy of this report with all invoices and also provide the trip documentation form upon request by the
The Travel Clerk or Contracting Officer s Representative (COR), or designee shall be the point of contact for service requests, followed by the Administrative Officer of the Day (AOD). If medical consultation is required, the COR or designee will set up a conference call with the appropriate medical staff.
INVOICE PROCEDURES:-- The Contractor shall use an itemized billing format detailing the trip report information and resources furnished when submitting ambulance service invoices.
Invoices shall be submitted no later than fifteen calendar days following the end of the month of services and shall include all services provided under the agreement for the preceding month. The Invoices shall specify the contract number, purchase order number, patient name and identification number, date of service, place of departure, destination, total mileage and pick-up time.-- Invoices shall be submitted to the
E-MAIL TRANSMISSIONS: Any e-mail transmission from the contractor which includes patient-sensitive information must be transmitted via secured/encrypted e-mail.
REQUIRED REGISTRATION WITH CONTRACTOR PERFORMANCE ASSESSMENT REPORTING SYSTEM (CPARS): As prescribed in Federal Acquisition Regulation (FAR) 42.15, the
Each contractor whose contract award is estimated to exceed
For contracts with a period of one year or less, the contracting officer shall perform a single evaluation when the contract is complete. For contracts exceeding one year, the contracting officer shall evaluate the contractor s performance annually. Interim reports shall be filed each year until the last year of the contract, when the final report shall be completed. The report shall be assigned in CPARS to the contractor s designated representative for comment. The contractor representative shall have thirty days to submit any comments and re-assign the report to the
CONTRACTING OFFICER: The Contracting Officer named below is responsible for the overall administration of the contract: To be named
QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)
QASP from
QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)
Contract Description: The Contractor shall furnish ground ambulance services to eligible veterans of AAVAMC and its
Contractor s name: Upon award, Government will enter Contractor s name (hereafter referred to as the Contractor).
PURPOSE
This QASP provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:
What will be monitored
How monitoring will take place
Who will conduct the monitoring
How monitoring efforts and results will be documented
This QASP does not detail how the Contractor accomplishes the work. Rather, the QASP is created with the premise that the Contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government s responsibility to be objective, fair, and consistent in evaluating performance.
This QASP is a living document and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the Contractor. Copies of the original QASP and revisions shall be provided to the Contractor and Government officials implementing surveillance activities.
GOVERNMENT ROLES AND RESPONSIBILITIES
The following personnel shall oversee and coordinate surveillance activities:
Contracting Officer (CO) - The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of
Contracting Officer s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the Contractor s performance. The COR shall keep a quality assurance file. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government s behalf.
CONTRACTOR REPRESENTATIVES
The following employees of the Contractor serve as the Contractor s program manager for this contract.
Program Manager Government will enter name upon contract award.
Other Contractor Personnel - Government will enter other names upon contract award.
Required Services
(Tasks)
Performance Standards
Acceptable Quality Levels
Methods of Surveillance
Incentive (Positive and/or Negative Impact on Contractor Payments)
Response
Provide patient pick-up for trips within timeframes listed in SOW.
98%
Review of Trip Log and Customer Feedback
Incentive:
Favorable Contractor performance evaluation.
Disincentive:
--Unfavorable Contractor performance evaluation
Certifications and Training
Contractor/employee to maintain current proper licenses and ensure all attendants are properly trained and competent to provide service
100%
Random Surveillance/
Customer Feedback
Incentive:
Favorable Contractor performance evaluation.
Disincentive:
--Unfavorable Contractor performance evaluation
Submit invoices
All invoices submitted within 30 calendar days of invoice date
98%
100% inspection of all monthly invoices
Incentive:
Favorable Contractor performance evaluation.
Disincentive:
--Unfavorable Contractor performance evaluation
Ambulance Maintenance/Safety
Ensure all ambulances are in proper condition and fit for patient and public safety
100%
Random Surveillance
Incentive:
Favorable Contractor performance evaluation.
Disincentive:
--Unfavorable Contractor performance evaluation
The Contractor is advised that only the Contracting Officer, acting within the scope of the contract and her duties and responsibilities, has the authority to make changes that affect price, scope, period of performance, and terms and conditions. Under no circumstances shall any understanding or agreement/contract modification between the Contractor and a person other than the Contracting Officer be effective or binding upon the Government. All such actions must be formalized by the proper document executed by the Contracting Officer.
METRIC SYSTEM OF MEASURE
Section 5164 of the Omnibus Trade and Competitiveness Act of 1988 (Public Law 100-418) designates the metric system of measurement as the preferred system of weights and measures for
For purposes of this transportation contract, distance traveled shall be measured in miles.
Link/URL: https://www.fbo.gov/spg/VA/VAAAHCS506/VAAAHCS506/36C25018Q9085/listing.html
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