UPMC Health Plan Ranks Highest in Pennsylvania In Overall Customer Satisfaction, According to J.D. Power
The study measures member satisfaction with a health plan by examining six key study factors, including coverage and benefits, provider choice, information and communication, claims processing, cost, and customer service.
"Member satisfaction is our most important goal at
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The study also noted that consumers across the country want both faster and increased overall access to care.
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Over the past two years,
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