UNUM GROUP – 10-Q – MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
Executive Summary
Unum Group , aDelaware general business corporation, and its insurance and non-insurance subsidiaries, which collectively withUnum Group we refer to as the Company, operate inthe United States , theUnited Kingdom , Poland and, to a limited extent, in certain other countries. The principal operating subsidiaries inthe United States areUnum Life Insurance Company of America (Unum America ),Provident Life and Accident Insurance Company (Provident),The Paul Revere Life Insurance Company (Paul Revere),Colonial Life & Accident Insurance Company ,Starmount Life Insurance Company , in theUnited Kingdom ,Unum Limited , and inPoland ,Unum Zycie TUiR S.A. (Unum Poland ). We are a leading provider of financial protection benefits inthe United States and theUnited Kingdom . Our products include disability, life, accident, critical illness, dental and vision, and other related services. We market our products primarily through the workplace.
We have three principal operating business segments: Unum US,
International
Corporate segments. These segments are discussed more fully under "Segment
Results" included herein in this Item 2.
The benefits we provide help the working world thrive throughout life's moments and protect people from the financial hardship of illness, injury, or loss of life by providing support when it is needed most. As a leading provider of employee benefits, we offer a broad portfolio of products and services through the workplace. Specifically, we offer group, individual, voluntary, and dental and vision products as well as provide certain fee-based services. These products and services, which can be sold stand-alone or combined with other coverages, help employers of all sizes attract and retain a stronger workforce while protecting the incomes and livelihood of their employees. We believe employer-sponsored benefits are the most effective way to provide workers with access to information and options to protect their financial stability. Working people and their families, particularly those at lower and middle incomes, are perhaps the most vulnerable in today's economy yet are often overlooked by many providers of financial services and products. For many of these people, employer-sponsored benefits are the primary defense against the potentially catastrophic fallout of death, illness, or injury. We have established a corporate culture consistent with the social values our products provide. Because we see important links between the obligations we have to all of our stakeholders, we place a strong emphasis on operating with integrity and contributing to positive change in our communities. Accordingly, we are committed not only to meeting the needs of our customerswho depend on us, but also to being accountable for our actions through sound and consistent business practices, a strong internal compliance program, a comprehensive risk management strategy, and an engaged employee workforce. This discussion and analysis should be read in conjunction with the consolidated financial statements and notes thereto in Part I, Item 1 contained in this Form 10-Q and with the "Cautionary Statement Regarding Forward-Looking Statements" included below the Table of Contents, as well as the discussion, analysis, and consolidated financial statements and notes thereto in Part I, Items 1 and 1A, and Part II, Items 6, 7, 7A, and 8 of our annual report on Form 10-K for the year endedDecember 31, 2020 .
Operating Performance and Capital Management
For the third quarter of 2021, we reported net income of$328.6 million , or$1.60 per diluted common share, compared to net income of$231.1 million , or$1.13 per diluted common share, in the third quarter of 2020. For the first nine months of 2021, we reported net income of$664.5 million , or$3.24 per diluted common share, compared to net income of$657.6 million , or$3.23 per diluted common share in the same period of 2020.
Included in our results for the third quarter of 2021 are:
•A net realized investment loss of$0.1 million before tax and$0.1 million after tax, or a de minimis impact on earnings per diluted common share; •Amortization of the cost of reinsurance of$19.7 million before tax and$15.5 million after tax, or$0.08 per diluted common share; •A net reserve decrease related to assumption updates of$181.4 million before tax and$143.3 million after tax, or$0.70 per diluted common share; and 66 --------------------------------------------------------------------------------
•An impairment loss on internal-use software of
Included in our results for the first nine months of 2021 are:
•A net realized investment gain, excluding the net realized investment gain related to the Closed Block individual disability reinsurance transaction, of$17.8 million before tax and$14.0 million after tax, or$0.07 per diluted common share; •Amortization of the cost of reinsurance of$59.4 million before tax and$46.8 million after tax, or$0.24 per diluted common share; •A net reserve decrease related to assumption updates of$181.4 million before tax and$143.3 million after tax, or$0.70 per diluted common share; •An impairment loss on internal-use software of$12.1 million before tax and$9.6 million after tax, or$0.05 per diluted common share; •Cost related to the early retirement of debt of$67.3 million before tax and$53.2 million after tax, or$0.26 per diluted common share; •An impairment loss on the right-of-use (ROU) asset relating to one of our operating leases of$13.9 million before tax and$11.0 million after tax, or$0.05 per diluted common share; •Tax expense related to aU.K. tax rate increase of$24.2 million , or$0.12 per diluted common share; and •The impact from the second phase of the Closed Block individual disability reinsurance transaction that closed in the first quarter of 2021, which resulted in a net loss of$71.7 million before tax and$56.7 million after tax, or$0.27 per diluted common share.
Included in our results for the third quarter and first nine months of 2020, as
applicable, are:
•Net realized investment gains (losses) of$4.4 million before tax and$3.8 million after tax or$0.01 per diluted common share, and$(105.8) million before tax and$(83.9) million after tax, or$0.41 per diluted common share, respectively; •Costs related to the organizational design update of$23.3 million before tax and$18.6 million after tax, or$0.09 per diluted common share, for both the third quarter and first nine months of 2020; and •An impairment loss on the ROU asset of$12.7 million before tax and$10.0 million after tax, or$0.05 per diluted common share, for the first nine months of 2020. Adjusting for these items, after-tax adjusted operating income for the third quarter of 2021 was$210.5 million , or$1.03 per diluted common share compared to$245.9 million , or$1.21 per diluted common share, for the same period of 2020. After-tax adjusted operating income was$708.7 million , or$3.46 per diluted common share, in the first nine months of 2021, compared to$770.1 million , or$3.78 per diluted common share, in the first nine months of 2020. See "Reconciliation of Non-GAAP and Other Financial Measures" contained in this Item 2 for a reconciliation of these items. Our Unum US segment reported an increase in income before income tax and net realized investment gains and losses of 61.3 percent in the third quarter of 2021 and a decrease of 12.2 percent in the first nine months of 2021, which includes a reserve decrease related to an assumption update during the third quarter of 2021. Excluding this item, our Unum US segment reported a decrease in adjusted operating income of 53.0 percent and 43.8 percent in the third quarter and first nine months of 2021, respectively, compared to the same periods of 2020, due primarily to unfavorable benefits experience. The benefit ratio, excluding the reserve decrease, for our Unum US segment was 77.6 percent and 74.5 percent in the third quarter and first nine months of 2021, respectively, compared to 70.9 percent and 67.8 percent in third quarter and first nine months of 2020. Unum US sales increased 7.7 percent and decreased 3.6 percent in the third quarter and first nine months of 2021, respectively, compared to the same periods of 2020. Overall persistency was slightly higher relative to the prior year period. See "2021 Reserve Assumption Updates" contained herein for further discussion. OurUnum International segment reported an increase in adjusted operating income, as measured inU.S. dollars, of 28.0 percent and 40.6 percent in the third quarter and first nine months of 2021, respectively, compared to the same periods of 2020. As measured in local currency, our UnumUK line of business reported an increase in adjusted operating income of 21.1 percent and 37.9 percent in the third quarter and first nine months of 2021, respectively, compared to the same periods of 2020 due primarily to higher premium income and lower operating expenses. The benefit ratio for our UnumUK line of business was 79.2 percent and 79.1 percent in the third quarter and first nine months of 2021, respectively, compared to 77.1 percent and 80.0 percent in the same periods of 2020.Unum International sales, as measured inU.S. dollars, increased 36.2 percent and 12.1 percent in the third quarter and first nine months of 2021 compared to the same periods of 2020. UnumUK sales, as measured 67 --------------------------------------------------------------------------------
in local currency increased 40.2 percent and 2.9 percent in the third quarter
and first nine months of 2021 relative to the same periods of 2020. Overall
persistency was higher relative to the prior year period.
Our Colonial Life segment reported a decrease in adjusted operating income of 13.1 percent in the third quarter of 2021 compared to the third quarter of 2020 due primarily to less favorable benefits experience and an increase in operating expenses partially offset by an increase in net investment income. Adjusted operating income declined 5.7 percent in the first nine months of 2021 compared to the same period of 2020 due primarily to lower premium income and unfavorable benefits experience partially offset by an increase in net investment income. The benefit ratio for Colonial Life was 55.9 percent and 54.3 percent in the third quarter and first nine months of 2021, respectively, compared to 52.2 percent and 51.8 percent in the same periods of 2020. Colonial Life sales increased 28.6 percent and 21.1 percent in the third quarter and first nine months of 2021, respectively, compared to the same periods of 2020. Persistency was higher relative to the prior year period. Our Closed Block segment reported income before income tax and net realized investment gains and losses of$56.5 million and$85.7 million in the third quarter and first nine months of 2021, which includes the reserve increases related to the assumption update during the third quarter of 2021, impacts related to the second phase of the Closed Block individual disability reinsurance transaction during the first quarter of 2021, and the amortization of the cost of reinsurance. Excluding these items, our Closed Block segment reported adjusted operating income of$109.8 million and$318.0 million in the third quarter and first nine months of 2021 compared to$70.8 million and$137.2 million in the same periods of 2020. The long-term care interest adjusted loss ratio, excluding the reserve increase related to the assumption update in the third quarter of 2021, was less favorable in the third quarter and first nine months of 2021 relative to the same periods of 2020 but continues to be lower than our long-term expectations. The interest adjusted loss ratio for individual disability, excluding the reserve increase related to the assumption update in the third quarter of 2021 and the reserve recognition impact from the reinsurance transaction during the first quarter of 2021, was favorable during the third quarter and first nine months of 2021 relative to the same periods of 2020. See "2021 Reserve Assumption Updates" and "Closed Block Individual Disability Reinsurance Transaction" contained herein for further discussion. Our net investment income yields continue to be pressured by the low interest rate environment as we maintain consistent credit quality in our invested asset portfolio. The net unrealized gain on our fixed maturity securities was$6.3 billion atSeptember 30, 2021 , compared to$7.6 billion atDecember 31, 2020 , with the decrease due primarily to an increase inU.S. Treasury rates. The earned book yield on our investment portfolio was 4.86 percent for the first nine months of 2021 compared to a yield of 4.75 percent for full year 2020. We believe our capital and financial positions are strong. AtSeptember 30, 2021 , the risk-based capital (RBC) ratio for our traditionalU.S. insurance subsidiaries, calculated on a weighted average basis using theNAIC Company Action Level formula, was approximately 380 percent, which is in line with our expectations. We did not repurchase shares during the first nine months of 2021. Our weighted average common shares outstanding, assuming dilution, equaled 205.1 million and 203.9 million for the third quarters of 2021 and 2020, respectively, and 205.1 million and 203.6 million for the first nine months of 2021 and 2020, respectively. OnOctober 25, 2021 , our board of directors authorized the repurchase of up to$250.0 million ofUnum Group's outstanding common stock throughDecember 31, 2022 , with the timing and amount of repurchase activity to be based on market conditions and other considerations, including the level of available cash, alternative uses for cash, and our stock price. We intend to execute an accelerated stock repurchase agreement to repurchase$50.0 million of the Company's common stock during the fourth quarter of 2021. As ofSeptember 30, 2021 ,Unum Group and our intermediate holding companies had available holding company liquidity of$1,638 million that was held primarily in bank deposits, commercial paper, money market funds, corporate bonds, and asset-backed securities. 68 --------------------------------------------------------------------------------
2021 Reserve Assumption Updates
During the third quarter of 2021, we completed our annual review of policy and claim reserve adequacy, which incorporated our most recent experience and included a review of all material assumptions. Based on our analysis, during the third quarter of 2021, we updated our reserve assumptions to reflect our current estimate of future benefit obligations and determined that our claim reserves should be reduced by$215.0 million before tax, or$169.9 million after tax, in our Unum US group long-term disability product line due primarily to sustained improvement in claim recovery trends since our last assumption update. We also increased our claim reserves for our Closed Block long-term care and individual disability product lines by$2.1 million and$6.4 million before tax, or$1.7 million and$5.1 million after tax, respectively. We determined that our policy reserves should be increased by$25.1 million before tax, or$19.8 million after tax, in our Closed Block group pension product line to reflect updated discount rate assumptions.
Impairment Loss on
During the third quarter of 2021, we recognized an impairment loss of$12.1 million before tax, or$9.6 million after tax, for previously capitalized internal-use software that we no longer plan to utilize. We determined that this internal-use software would no longer be developed in order to focus our efforts on the development of software that better supports our long-term strategic goals. For further information related to the impairment loss on internal-use software, see Note 12 of the "Notes to Consolidated Financial Statements" contained in Item 1.
Impairment Loss on Right-of-Use Asset
During the second quarters of 2021 and 2020, we recognized impairment losses of$13.9 million and$12.7 million before tax, respectively, or$11.0 million and$10.0 million after tax, on the ROU asset related to one of our operating leases for office space that we do not plan to continue using to support our general operations. The impairment losses were recorded as a result of a decrease in the fair value of the ROU asset compared to its carrying value. For further information related to the impairment losses on the ROU asset, see Note 12 of the "Notes to Consolidated Financial Statements" contained in Item 1.
Closed Block Individual Disability Reinsurance Transaction
InDecember 2020 , we completed the first phase of a reinsurance transaction, pursuant to which Provident, Paul Revere, andUnum America , wholly-owned domestic insurance subsidiaries ofUnum Group , and collectively referred to as "the ceding companies", each entered into separate reinsurance agreements withCommonwealth Annuity and Life Insurance Company (Commonwealth), to reinsure on a coinsurance basis effective as ofJuly 1, 2020 , approximately 75 percent of the Closed Block individual disability business, primarily direct business written by the ceding companies. OnMarch 31, 2021 , we completed the second phase of the reinsurance transaction, pursuant to which the ceding companies and Commonwealth amended and restated their respective reinsurance agreements to reinsure on a coinsurance and modified coinsurance basis effective as ofJanuary 1, 2021 , a substantial portion of the remaining Closed Block individual disability business that was not ceded inDecember 2020 , primarily business previously assumed by the ceding companies. Commonwealth established and will maintain collateralized trust accounts for the benefit of the ceding companies to secure its obligations under the reinsurance agreements. InDecember 2020 ,Provident Life and Casualty Insurance Company (PLC), also a wholly-owned domestic insurance subsidiary ofUnum Group , entered into an agreement with Commonwealth whereby PLC will provide a 12-year volatility cover to Commonwealth for the active life cohort (ALR cohort). OnMarch 31, 2021 , PLC and Commonwealth amended and restated this agreement to incorporate the ALR cohort related to the additional business that was reinsured between the ceding companies and Commonwealth as part of the second phase of the transaction. As part of the amended and restated volatility cover, PLC received a payment from Commonwealth of approximately$18 million . At the end of the 12-year coverage period, Commonwealth will retain the remaining incidence and claims risk on the ALR cohort of the ceded business. 69 -------------------------------------------------------------------------------- In connection with the second phase of the reinsurance transaction, Commonwealth paid a total ceding commission to the ceding companies of$18.2 million . The ceding companies transferred assets of$767.0 million , which consisted primarily of cash and fixed maturity securities. In addition, we recognized the following in the first quarter of 2021 related to the second phase: •Net realized investment gains totaling$67.6 million , or$53.4 million after tax, related to the transfer of investments. •Increase in benefits and change in reserves for future benefits of$133.1 million , or$105.1 million after tax, resulting from the realization of previously unrealized investment gains and losses recorded in accumulated other comprehensive income. •Transaction costs totaling$6.2 million , or$5.0 million after tax. •Reinsurance recoverable of$990.0 million related to the policies on claim status (DLR cohort). •Payable of$307.2 million related to the portfolio of invested assets associated with the business ceded on a modified coinsurance basis. •Cost of reinsurance, or prepaid reinsurance premium, of$43.1 million related to the DLR cohort. The total cost of reinsurance recognized on a combined basis for the first and second phases was$854.8 million for which we amortized$19.7 million , or$15.5 million after tax, and$59.4 million , or$46.8 million after tax, during the three and nine month periods endedSeptember 30, 2021 , respectively. •Deposit asset of$5.0 million related to the ALR cohort. The total deposit asset recognized on a combined basis for the first and second phases was$91.8 million . We released approximately$200 million of capital during the first quarter of 2021 in addition to the$400 million that was released inDecember 2020 . See Note 12 of the "Notes to Consolidated Financial Statements" contained herein in Item 1 for further discussion on the impacts related to this reinsurance transaction.
2020 Long-term Care Reserve Increase
During the fourth quarter of 2020, we completed a review of policy reserve adequacy, which incorporated our most recent experience and included a review of all material assumptions. Based on our analysis, during the fourth quarter of 2020, we updated our reserve assumptions and determined that our gross policy and claim reserves should be increased by$151.5 million to reflect our current estimate of future benefit obligations. This increase was primarily driven by an update to our interest rate assumption, partially offset by favorable premium rate increase approvals and inventory updates.
OnJanuary 31, 2020 , an official bill was passed formalizing the withdrawal of theU.K. from theEuropean Union (EU). A deal was reached onDecember 24, 2020 on the future trading relationship with the EU, which focused primarily on the trading of goods rather than theU.K.'s service sector. A memorandum of understanding on regulatory cooperation was signed by theU.K. and EU inMarch 2021 , but no agreement on the equivalence of the regulatory regimes has yet been reached. TheU.K. government is now reviewing the regulatory framework of financial services companies which may result in changes toU.K. regulatory capital orU.K. tax regulations. We do not expect that the underlying operations of ourU.K. business, nor the Polish business which is in the EU, will be significantly impacted by the withdrawal, but it is possible that we may experience some short-term volatility in financial markets, which could impact the fair value of investments, our solvency ratios, or the British pound sterling to dollar exchange rate. Further discussion is contained herein in "Unum International Segment" in this Item 2.
Coronavirus Disease 2019 (COVID-19)
OnMarch 11, 2020 , theWorld Health Organization identified the spread of COVID-19 as a pandemic. COVID-19 has caused significant disruption to the global economy and has unfavorably impacted our company as well as the overall insurance industry. Due to the unprecedented nature of these events and the current pace of change in this environment, we cannot fully estimate the ultimate impact of the COVID-19 pandemic at this time. We are closely monitoring emerging pandemic trends that have and may continue to have adverse impacts on our business. 70 --------------------------------------------------------------------------------
Results of Operations
Although we have experienced a disruption in sales activity related to certain of our product lines, we have seen improvement during the third quarter and first nine months of 2021, which has resulted in an increase in sales for certain of our product lines, but we continue to see pressure on our overall sales resulting from the impacts of COVID-19 including increased competition in the large-case market while we maintain risk and pricing discipline as the recovery from the pandemic progresses. Though we have experienced improvements in sales activity during the first nine months of 2021 in certain of our product lines, if we continue to experience further disruptions, our premium income in our principal operating segments may continue to be impacted. In addition, in certain of our product lines, we have seen pressure in the number of lives insured with our customers as they navigate the current environment. With respect to premium collectability, as our outlook regarding the economic environment and the financial condition of our customers has improved, we have begun to reduce the allowance for expected credit losses on our premiums receivable balances that we established during 2020. However, circumstances may deteriorate quickly which could result in the decline of persistency levels and sales growth in the near term, and potentially longer if the current situation persists, which may materially impact our results of operations. We have experienced higher mortality in our life product lines and higher claim incidence in certain of our disability product lines. In the third quarter of 2021, we experienced elevated mortality in working-aged individualswho are covered by our Unum US group life and voluntary benefits products lines and typically have higher benefit amounts. With respect to our long-term care product line, we have experienced higher claimant mortality. We continue to monitor the benefits experience of all our products for trends potentially correlated with COVID-19. For further information on our allowance for expected credit losses see Note 12 of the "Notes to Consolidated Financial Statements" contained herein in Item 1. For further discussion regarding the benefits experience for each of our operating business segments, see "Segment Results" herein in this Item 2.
Financial Condition
Investments
Regarding our fixed maturity security portfolio, the current economic conditions have increased volatility in the capital markets and have caused significant pressure on the profitability of many companies. Our fixed income exposure to consumer cyclicals, which have been stressed due to COVID-19 related shutdowns, is a small portion of our portfolio and our exposure to other stressed industries such as airlines and restaurants is minimal. We continue to monitor capital market activity on a regular basis and to the extent that there are continued volatility and ratings downgrades related to the issuers of our fixed maturity securities, we could experience further credit losses, an increase in defaults, and the need for additional capital in our insurance subsidiaries. However, we remain confident in the overall strength and credit quality of our investment portfolio. Other If we experience unfavorable trends in the above areas of focus, we may also experience certain additional, correlated impacts such as an increase in the amortization of deferred acquisition costs if we have a decline in persistency. We may also be required to write-off or impair certain intangible/long-lived assets such as value of business acquired and goodwill if we experience declines in the overall profitability of our businesses. Furthermore, if the profitability of our businesses declines, we may also be required to establish a valuation allowance regarding the realization of our deferred tax assets.
Liquidity and Capital Resources
We have strengthened our liquidity position through actions such as maintaining a higher level of short-term investments and posting additional collateral from certain of ourU.S. insurance subsidiaries to the regional Federal Home Loan Banks (FHLB). As a result, we believe we have the appropriate liquidity and access to capital to avoid significant disruption to our operations. We have not yet experienced a significant impact to our liquidity as a result of the collection of premiums and submitted claims activity; however, we continually monitor the developments of these items. As ofSeptember 30, 2021 , we have borrowed$261.0 million of funds through our memberships with the regional FHLBs and those funds are used for the purpose of investing in either short-term investments or fixed maturity securities and have additional borrowing capacity of approximately$927 million that can be utilized for liquidity if the need arises. Additionally, we have access to an unsecured revolving credit facility that allows us to borrow up to a total of$500 million . There are currently no outstanding borrowings on this facility, but we remain in compliance with required covenants should we choose to borrow in the future. We have no significant upcoming debt maturities until 2024. We continue to meet the financial 71 --------------------------------------------------------------------------------
covenants contained in our current debt agreements and credit facilities, and we
expect that we will continue to meet those covenants in subsequent periods.
To the extent that we begin to experience a significant impact to our liquidity, we would likely sell highly liquid invested assets or borrow funds on our credit facility to meet operational cash flow requirements.
Business Operations
Other than disruption to sales processes in certain of our product lines, we have not experienced a significant disruption to our operational processes as we have been able to successfully implement our business continuation plans to accommodate remote work arrangements for the safety of our employees and customers. We also have not experienced significant disruption to our financial reporting systems or internal control over financial reporting and disclosure controls and procedures as a result of COVID-19. We have implemented certain travel restrictions on international travel for the safety of our employees and customers, but do not expect those restrictions to significantly disrupt our operations. Consolidated Company Outlook We believe our disciplined approach to providing financial protection products at the workplace puts us in a position of strength. The products and services we provide have never been more important to employers, employees and their families, especially given the COVID-19 pandemic. We continue to fulfill our corporate purpose of helping the working world thrive throughout life's moments by providing excellent service to people at their time of need. Our strategy remains centered on growing our core businesses, through investing and transforming our operations and technology to anticipate and respond to the changing needs of our customers, expand into new adjacent markets through meaningful partnerships and effective deployment of our capital across our portfolio. Given the disruption and uncertainty caused by the COVID-19 pandemic, we expect full year premium income to grow slightly from the prior year, but at a rate that is below our historical levels. In addition, we may also continue to experience increased claims volatility. The low interest rate environment continues to place pressure on our profit margins by impacting net investment income yields as well as potentially discount rates on our insurance liabilities. We also may continue to experience further volatility in miscellaneous investment income primarily related to changes in partnership net asset values and bond call activity. As part of our continued pricing discipline and our reserving methodology, we continuously monitor emerging interest rate experience and adjust our pricing and reserve discount rates, as appropriate. Our business is well-diversified by geography, industry exposures and case size, and we continue to analyze and employ strategies that we believe will help us navigate the current environment. These strategies allow us to maintain financial flexibility to support the needs of our businesses, while also returning capital to our shareholders. We have strong core businesses that have a track record of generating significant capital, and we will continue to invest in our operations and expand into adjacent markets where we can best leverage our expertise and capabilities to capture market growth opportunities as those opportunities re-emerge. Long-term, we believe that consistent operating results, combined with the implementation of strategic initiatives and the effective deployment of capital, will allow us to meet our financial objectives. Further discussion is included in "Reconciliation of Non-GAAP Financial Measures," "Consolidated Operating Results," "Segment Results," "Investments," and "Liquidity and Capital Resources" contained herein in this Item 2 and in the "Notes to Consolidated Financial Statements" contained herein in Item 1.
Reconciliation of Non-GAAP and Other Financial Measures
We analyze our performance using non-GAAP financial measures. A non-GAAP financial measure is a numerical measure of a company's performance, financial position, or cash flows that excludes or includes amounts that are not normally excluded or included in the most directly comparable measure calculated and presented in accordance with GAAP. The non-GAAP financial measure of "after-tax adjusted operating income" differs from net income as presented in our consolidated operating results and income statements prepared in accordance with GAAP due to the exclusion of net realized investment gains and losses and the amortization of the cost of reinsurance as well as certain other items as specified in the reconciliations below. We believe after-tax adjusted operating income is a better performance measure and better indicator of the profitability and underlying trends in our business. 72 -------------------------------------------------------------------------------- Realized investment gains or losses depend on market conditions and do not necessarily relate to decisions regarding the underlying business of our segments. Our investment focus is on investment income to support our insurance liabilities as opposed to the generation of realized investment gains or losses. Although we may experience realized investment gains or losses which will affect future earnings levels, a long-term focus is necessary to maintain profitability over the life of the business since our underlying business is long-term in nature, and we need to earn the interest rates assumed in calculating our liabilities. As previously discussed, we have exited a substantial portion of our Closed Block individual disability product line through the two phases of the reinsurance agreement that were executed inDecember 2020 andMarch 2021 , respectively. As a result, we exclude the amortization of the cost of reinsurance that was recognized upon the exit of the business related to the DLR cohort of policies. We believe that the exclusion of the amortization of the cost of reinsurance provides a better view of our results from our ongoing businesses. We may at other times exclude certain other items from our discussion of financial ratios and metrics in order to enhance the understanding and comparability of our operational performance and the underlying fundamentals, but this exclusion is not an indication that similar items may not recur and does not replace net income or net loss as a measure of our overall profitability. See "Executive Summary" contained herein in Item 2 and Notes 7 and 12 of the "Notes to Consolidated Financial Statements" contained herein in Item 1 for further discussion regarding the items specified in the reconciliations below.
A reconciliation of GAAP financial measures to our non-GAAP financial measures
is as follows:
Three Months Ended
2021 2020 (in millions) per share * (in millions) per share * Net Income$ 328.6 $ 1.60 $ 231.1 $ 1.13 Excluding: Net Realized Investment Gain (Loss) (net of tax expense of $-;$0.6 ) (0.1) - 3.8 0.01 Amortization of the Cost of Reinsurance (net of tax benefit of$4.2 ; $-) (15.5) (0.08) - - Net Reserve Decrease Related to Reserve Assumption Updates (net of tax expense of$38.1 ; $-) 143.3 0.70 - - Impairment Loss onInternal-Use Software (net of tax benefit of$2.5 ; $-) (9.6) (0.05) - - Costs Related to Organizational Design Update (net of tax benefit of $-;$4.7 ) - - (18.6) (0.09) After-tax Adjusted Operating Income$ 210.5 $ 1.03 $ 245.9 $ 1.21 * Assuming Dilution 73
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Nine Months Ended
2021 2020 (in millions) per share * (in millions) per share * Net Income$ 664.5 $ 3.24 $ 657.6 $ 3.23 Excluding: Net Realized Investment Gains and Losses Net Realized Investment Gain Related to Reinsurance Transaction (net of tax expense of$14.2 ; $-) 53.4 0.26 - - Net Realized Investment Gain (Loss), Other (net of tax expense (benefit) of$3.8 ;$(21.9) ) 14.0 0.07 (83.9) (0.41) Total Net Realized Investment Gain (Loss) 67.4 0.33 (83.9) (0.41) Items Related to Closed Block Individual Disability Reinsurance Transaction Change in Benefit Reserves and Transaction Costs (net of tax benefit of$29.2 ; $-) (110.1) (0.53) - - Amortization of the Cost of Reinsurance (net of tax benefit of$12.6 ; $-) (46.8) (0.24) - - Total Items Related to Closed Block Individual Disability Reinsurance Transaction (156.9) (0.77) - - Net Reserve Decrease Related to Reserve Assumption Updates (net of tax expense of$38.1 ; $-) 143.3 0.70 - - Impairment Loss onInternal-Use Software (net of tax benefit of$2.5 ; $-) (9.6) (0.05) - - Cost Related to Early Retirement of Debt (net of tax benefit of$14.1 ; $-) (53.2) (0.26) - - Impairment Loss on ROU Asset (net of tax benefit of$2.9 ;$2.7 ) (11.0) (0.05) (10.0) (0.05) Impact of U.K. Tax Rate Increase (24.2) (0.12) - - Costs Related to Organizational Design Update (net of tax benefit of $-;$4.7 ) - - (18.6) (0.09) After-tax Adjusted Operating Income$ 708.7 $ 3.46 $ 770.1 $ 3.78 * Assuming Dilution We measure and analyze our segment performance on the basis of "adjusted operating revenue" and "adjusted operating income" or "adjusted operating loss", which differ from total revenue and income before income tax as presented in our consolidated statements of income due to the exclusion of net realized investment gains and losses and the amortization of the cost of reinsurance as well as certain other items as specified in the reconciliations below. These performance measures are in accordance with GAAP guidance for segment reporting, but they should not be viewed as a substitute for total revenue, income before income tax, or net income. 74 --------------------------------------------------------------------------------
A reconciliation of total revenue to "adjusted operating revenue" and income
before income tax to "adjusted operating income" is as follows:
Three Months Ended September 30 Nine Months Ended September 30 2021 2020 2021 2020 (in millions of dollars) Total Revenue$ 2,969.7 $ 2,996.3 $ 9,034.7 $ 8,888.6 Excluding: Net Realized Investment Gain (Loss) (0.1) 4.4 85.4 (105.8) Adjusted Operating Revenue$ 2,969.8 $
2,991.9
Income Before Income Tax$ 409.9 $ 299.6 $ 871.3 $ 839.3 Excluding: Net Realized Investment Gains and Losses Net Realized Investment Gain Related to Reinsurance Transaction - - 67.6 - Net Realized Investment Gain (Loss), Other (0.1) 4.4 17.8 (105.8) Total Net Realized Investment Gain (Loss) (0.1) 4.4 85.4 (105.8) Items Related to Closed Block Individual Disability Reinsurance Transaction Change in Benefit Reserves and Transaction Costs - - (139.3) - Amortization of the Cost of Reinsurance (19.7) - (59.4) - Total Items Related to Closed Block Individual Disability Reinsurance Transaction (19.7) - (198.7) - Net Reserve Decrease Related to Reserve Assumption Updates 181.4 - 181.4 - Impairment Loss on Internal-Use Software (12.1) - (12.1) - Cost Related to Early Retirement of Debt - - (67.3) - Impairment Loss on ROU Asset - - (13.9) (12.7) Costs Related to Organizational Design Update - (23.3) - (23.3) Adjusted Operating Income$ 260.4 $ 318.5 $ 896.5 $ 981.1 Critical Accounting Estimates We prepare our financial statements in accordance with GAAP. The preparation of financial statements in conformity with GAAP requires us to make estimates and assumptions that affect amounts reported in our financial statements and accompanying notes. Estimates and assumptions could change in the future as more information becomes known, which could impact the amounts reported and disclosed in our financial statements. The accounting estimates deemed to be most critical to our financial position and results of operations are those related to reserves for policy and contract benefits, deferred acquisition costs, valuation of investments, pension and postretirement benefit plans, income taxes, and contingent liabilities. There have been no significant changes in our critical accounting estimates during the nine months endedSeptember 30, 2021 . For additional information, refer to our significant accounting policies in Note 1 of the "Notes to Consolidated Financial Statements" in Part II, Item 8 and "Critical Accounting Estimates" in Part II, Item 7 of our annual report on Form 10-K for the year endedDecember 31, 2020 .
Accounting Developments
In 2018, the
Update 2018-12, "Targeted Improvements to the Accounting for Long-Duration
Contracts". This update significantly amends the accounting and disclosure
requirements
75 -------------------------------------------------------------------------------- for long-duration insurance contracts. These changes include a requirement to review and, if necessary, update cash flow assumptions used to measure the liability for future policy benefits for traditional and limited-payment contracts at least annually, with changes recognized in earnings. In addition, we will be required to update the discount rate assumption at each reporting date using a yield that is reflective of an upper-medium grade fixed-income instrument, with changes recognized in other comprehensive income. These changes result in the elimination of the provision for risk of adverse deviation and premium deficiency (or loss recognition) testing. We will adopt this guidance effectiveJanuary 1, 2023 using the modified retrospective approach with changes applied as of the beginning of the earliest period presented orJanuary 1, 2021 , also referred to as the transition date. We are continuing our implementation efforts and are evaluating the effects of complying with this update. We expect that the most significant impact at the transition date will be the requirement to update the discount rate assumption to reflect an upper-medium grade fixed-income instrument, which will be generally equivalent to a single-A interest rate matched to the duration of our insurance liabilities and will result in a material decrease to accumulated other comprehensive income (AOCI) within our total stockholders' equity balance. The decrease in AOCI is driven primarily by the difference between the discount rate currently applied, which is based on an expected investment yield from our current investment strategy, and the single-A discount rate that will be required for our longest duration products. Our investment strategy reflects the illiquid nature of the majority of our liability cash flows and results in yields in the investment portfolios supporting the cash outflows required for these products that are generally higher than a single-A yield. In addition, the current discount rate applied to reserves for very long liability duration products such as long-term care, include an assumption for long-term yields rising to more historical levels. After the transition date, we will be required to update the discount rate each subsequent reporting period with changes recorded in other comprehensive income (OCI) and expect that this could have a material impact on OCI. We also expect that the adoption will have a material impact on our results of operations and will significantly expand our disclosures. We do not have products with market risk benefits. Although this update will significantly impact our GAAP-based financial position and results of operations, the update will not impact cash flows, statutory-based financial position or results of operations, or our view of our businesses.
See Note 2 of the "Notes to Consolidated Financial Statements" contained herein
in Item 1 for further information on accounting developments.
76 -------------------------------------------------------------------------------- Consolidated Operating Results (in millions of dollars) Three Months Ended September 30 Nine Months Ended September 30 2021 % Change 2020 2021 % Change 2020 Revenue Premium Income$ 2,353.7 1.5 %$ 2,318.1 $ 7,106.4 0.7 %$ 7,058.2 Net Investment Income 550.2 (10.3) 613.2 1,662.4 (5.9) 1,767.2 Net Realized Investment Gain (Loss) (0.1) (102.3) 4.4 85.4 180.7 (105.8) Other Income 65.9 8.7 60.6 180.5 6.8 169.0 Total Revenue 2,969.7 (0.9) 2,996.3 9,034.7 1.6 8,888.6 Benefits and Expenses Benefits and Change in Reserves for Future Benefits 1,753.9 (7.1) 1,888.6 5,659.2 0.6 5,626.2 Commissions 258.3 - 258.3 777.9 (4.0) 810.5 Interest and Debt Expense 44.7 (9.5) 49.4 134.4 (5.8) 142.6 Cost Related to Early Retirement of Debt - - - 67.3 N.M. - Deferral of Acquisition Costs (128.6) (4.7) (134.9) (388.9) (13.0) (446.8) Amortization of Deferred Acquisition Costs 138.4 (7.5) 149.7 440.8 (5.5) 466.6 Compensation Expense 241.6 (4.6) 253.3 725.9 - 726.0 Other Expenses 251.5 8.3 232.3 746.8 3.1 724.2 Total Benefits and Expenses 2,559.8 (5.1) 2,696.7 8,163.4 1.4 8,049.3 Income Before Income Tax 409.9 36.8 299.6 871.3 3.8 839.3 Income Tax 81.3 18.7 68.5 206.8 13.8 181.7 Net Income$ 328.6 42.2$ 231.1 $ 664.5 1.0$ 657.6
N.M. = not a meaningful percentage
Fluctuations in exchange rates, particularly between the British pound sterling and theU.S. dollar for ourU.K. operations, have an effect on our consolidated financial results. In periods when the pound weakens relative to the preceding period, translating pounds into dollars decreases current period results relative to the prior period. In periods when the pound strengthens, translating pounds into dollars increases current period results relative to the prior period. The weighted average pound/dollar exchange rate for our UnumUK line of business was 1.380 and 1.289 for the three months endedSeptember 30, 2021 and 2020, and 1.385 and 1.274 for the nine months endedSeptember 30, 2021 and 2020, respectively. If the 2020 results for ourU.K. operations had been translated at the exchange rates of 2021, our adjusted operating revenue and adjusted operating income by segment would have been higher by approximately$11 million and$1 million , respectively, in the third quarter of 2020 and higher by approximately$45 million and$4 million , respectively, in the first nine months of 2020. However, it is important to distinguish between translating and converting foreign currency. Except for a limited number of transactions, we do not actually convert pounds into dollars. As a result, we view foreign currency translation as a financial reporting item and not a reflection of operations or profitability in theU.K. Premium income for our principal operating business segments in the third quarter and first nine months of 2021 increased slightly compared to the same periods of 2020, primarily due to higher premium income in theUnum International and Unum US segments. Partially offsetting the higher level of premium income for the first nine months of 2021 is a decline in the Colonial Life segment. Net investment income decreased in the third quarter and first nine months of 2021 relative to the same periods of 2020 due to a decrease in the level of invested assets supporting the Closed Block individual disability product line resulting from both phases 77 -------------------------------------------------------------------------------- of the previously discussed reinsurance transaction and a decline in the yield on invested assets, partially offset by higher miscellaneous investment income, particularly related to our private equity partnerships. We did not recognize any credit losses on fixed maturity securities during the third quarter of 2021 and credit losses on fixed maturity securities were de minimis during the third quarter of 2020. Included in net realized investment gains and losses during the first nine months of 2021 and 2020 were credit losses on fixed maturity securities of$9.3 million and$59.3 million , respectively. Included in the net realized investment gains and losses for the first nine months of 2021 is a net realized investment gain of$67.6 million related to the transfer of investments in the second phase of the Closed Block individual disability reinsurance transaction. Also included in net realized investment gains and losses were changes in the fair value of an embedded derivative in a modified coinsurance arrangement, which resulted in realized gains (losses) of$2.6 million and$14.1 million in the third quarters of 2021 and 2020, respectively, and$21.2 million and$(30.9) million in first nine months of 2021 and 2020, respectively. The changes in the embedded derivative are primarily driven by movements in credit spreads in the overall investment market. See Note 4 in the "Notes to Consolidated Financial Statements" contained herein in Item 1 for further information on realized investment gains and losses. Other income is primarily comprised of fee-based service products in the Unum US segment, which include leave management services and administrative services only (ASO) business, and the underlying results and associated net investment income of certain assumed blocks of individual disability reinsured business in the Closed Block segment. Overall benefits experience was favorable in the third quarter of 2021 relative to the same period of 2020, and generally consistent in the first nine months of 2021 relative to the same period of 2020. Overall benefits experience for the third quarter and first nine months of 2021 includes the impact of the reserve assumption updates in our Unum US group disability product line and in our Closed Block segment. Also included in the overall benefits experience for the first nine months of 2021 is the reserve recognition impact from the second phase of the Closed Block individual disability reinsurance transaction that occurred during the first quarter of 2021. The benefits experience for each of our operating business segments is discussed more fully in "Segment Results" as follows. Commissions were consistent during the third quarter of 2021 with the same period of 2020 and were lower during the first nine months of 2021 compared to the same period of 2020 driven primarily by lower year-to-date sales in our Unum US voluntary benefits product line and lower prior period sales in the Colonial Life segment. The deferral of acquisition costs was lower during the third quarter and first nine months of 2021 compared to the same periods of 2020 driven primarily by lower year-to-date sales in our Unum US voluntary benefits product line. Also contributing to the decrease in the deferral of acquisition costs during the first nine months of 2021 were lower prior period sales in our Colonial Life segment. The decrease in the amortization of deferred acquisition costs in the third quarter and first nine months of 2021 compared to the same periods of 2020 is primarily due to a decline in the level of the deferred asset. Interest and debt expense decreased in the third quarter and first nine months of 2021 relative to the same periods of 2020 due primarily to a lower overall interest rate on outstanding debt.
Cost related to early retirement of debt includes costs associated with the
purchase and retirement of
4.500% senior notes due 2025. See Note 12 of the "Notes to Consolidated
Financial Statements" contained herein in Item 1 for further information.
Other expenses and compensation expense, on a combined basis, increased in the third quarter and first nine months of 2021 compared to the same periods of 2020 due primarily to the amortization of cost of reinsurance related to the Closed Block individual disability reinsurance transaction, the impairment loss on internal-use software, and an increase in operational investments in our business partially offset by the costs related to the organizational design update incurred in the third quarter of 2020 and our continued focus on expense management and operating efficiencies. Also contributing to the increase for the first nine months of 2021 compared to the same period of 2020 are the costs related to the second phase of the Closed Block individual disability reinsurance transaction that occurred in the first quarter of 2021 and growth in our fee based service products, partially offset by a decrease in the allowance for expected credit losses on premiums receivable balances for the first nine months of 2021 relative to the same period of 2020. 78 -------------------------------------------------------------------------------- Our effective income tax rates for the third quarter and first nine months of 2021 were 19.8 percent and 23.7 percent of income before income tax, respectively, compared to 22.9 percent and 21.6 percent for the same prior year periods. Our effective income tax rates differed from theU.S. statutory rate of 21 percent in effect for the third quarter and first nine months of 2021 primarily due to unfavorable global intangible low-taxed income tax and favorable adjustments to our prior year tax return. Also impacting the difference between the effective tax rate and theU.S. statutory rate in effect for the first nine months of 2021 was the unfavorable impact of theU.K. tax rate increase. Our effective income tax rates differed from theU.S. statutory rate in effect for the third quarter and first nine months of 2020 primarily due to the unfavorable impact of theU.K. tax rate increase and favorable tax credits. See Note 12 of the "Notes to Consolidated Financial Statements" contained herein in Item 1 for further information.
Consolidated Sales Results
Shown below are sales results for our three principal operating business segments. (in millions) Three Months Ended September 30 Nine Months Ended September 30 2021 % Change 2020 2021 % Change 2020 Unum US$ 141.9 7.7 %$ 131.7 $ 561.9 (3.6) %$ 582.8 Unum International$ 24.1 36.2 %$ 17.7 $ 80.4 12.1 %$ 71.7 Colonial Life$ 112.3 28.6 %$ 87.3 $ 313.6 21.1 %$ 258.9 Sales shown in the preceding chart generally represent the annualized premium income on new sales which we expect to receive and report as premium income during the next 12 months following or beginning in the initial quarter in which the sale is reported, depending on the effective date of the new sale. Sales do not correspond to premium income reported as revenue in accordance with GAAP. This is because new annualized sales premiums reflect current sales performance and what we expect to recognize as premium income over a 12 month period, while premium income reported in our financial statements is reported on an "as earned" basis rather than an annualized basis and also includes renewals and persistency of in-force policies written in prior years as well as current new sales. Sales, persistency of the existing block of business, employment and salary growth, and the effectiveness of a renewal program are indicators of growth in premium income. Trends in new sales, as well as existing market share, also indicate the potential for growth in our respective markets and the level of market acceptance of price levels and new product offerings. Sales results may fluctuate significantly due to case size and timing of sales submissions. The impact of COVID-19, which began in 2020, caused higher unemployment levels and general uncertainty around the financial condition of our customers as well as disruption in our sales processes. We have seen improvement in certain of these factors subsequent to the onset of COVID-19, which has resulted in an increase in sales for certain of our product lines during the third quarter and first nine months of 2021, but we continue to see pressure on our overall sales compared to pre-pandemic levels.
See "Segment Results" as follows for a discussion of sales by segment.
79 --------------------------------------------------------------------------------
Segment Results
Our reporting segments are comprised of the following: Unum US,
International
Unum US Segment
The Unum US segment is comprised of group disability insurance, which includes our long-term and short-term disability products, our medical stop-loss product, and our fee-based leave management services and ASO business, group life and accidental death and dismemberment products, and supplemental and voluntary lines of business, which are comprised of individual disability, voluntary benefits, and dental and vision products.
Unum US Operating Results
Shown below are financial results for the Unum US segment. In the sections
following, financial results and key ratios are also presented for the major
lines of business within the segment.
(in millions of dollars, except ratios) Three Months Ended September 30 Nine Months Ended September 30 2021 % Change 2020 2021 % Change 2020 Adjusted Operating Revenue Premium Income$ 1,500.8 1.2 %$ 1,483.4 $ 4,548.7 0.3 %$ 4,533.8 Net Investment Income 176.2 (7.6) 190.7 539.5 (1.4) 547.2 Other Income 43.5 3.6 42.0 125.2 6.6 117.5 Total 1,720.5 0.3 1,716.1 5,213.4 0.3 5,198.5 Benefits and Expenses Benefits and Change in Reserves for Future Benefits 950.2 (9.7) 1,052.2 3,175.6 3.3 3,073.6 Commissions 143.5 (1.9) 146.3 439.0 (3.5) 455.0 Deferral of Acquisition Costs (61.1) (10.4) (68.2) (193.4) (13.4) (223.3) Amortization of Deferred Acquisition Costs 71.1 (13.4) 82.1 243.7 (6.9) 261.8 Other Expenses 313.3 (0.7) 315.5 950.0 0.1 949.5 Total 1,417.0 (7.3) 1,527.9 4,614.9 2.2 4,516.6 Income Before Income Tax and Net Realized Investment Gains and Losses 303.5 61.3 188.2 598.5 (12.2)
681.9
Reserve Assumption Update (215.0) N.M. - (215.0) N.M.
-
Adjusted Operating Income$ 88.5 (53.0)$ 188.2 $ 383.5 (43.8) $
681.9
Operating Ratios (% of Premium Income): Benefit Ratio1 77.6 % 70.9 % 74.5 % 67.8 % Other Expense Ratio 20.9 % 21.3 % 20.9 % 20.9 % Adjusted Operating Income Ratio 5.9 % 12.7 % 8.4 %
15.0 %
1Excludes the
third quarter of 2021.
N.M. = not a meaningful percentage
80 -------------------------------------------------------------------------------- Unum US Group Disability Operating Results Shown below are financial results and key performance indicators for Unum US group disability. (in millions of dollars, except ratios) Three Months Ended September 30 Nine Months Ended September 30 2021 % Change 2020 2021 % Change 2020 Adjusted Operating Revenue Premium Income Group Long-term Disability$ 451.4 0.2 %$ 450.5 $ 1,367.7 (0.5) %$ 1,374.5 Group Short-term Disability 212.4 8.3 196.2 641.2 6.3 603.0 Total Premium Income 663.8 2.6 646.7 2,008.9 1.6 1,977.5 Net Investment Income 93.3 (11.5) 105.4 284.7 (3.6) 295.3 Other Income 42.1 7.4 39.2 121.4 9.0 111.4 Total 799.2 1.0 791.3 2,415.0 1.3 2,384.2 Benefits and Expenses Benefits and Change in Reserves for Future Benefits 308.6 (35.6) 479.3 1,314.3 (9.4) 1,450.8 Commissions 49.1 3.2 47.6 151.2 3.8 145.6 Deferral of Acquisition Costs (12.3) 6.0 (11.6) (37.4) 3.6
(36.1)
Amortization of Deferred Acquisition Costs 12.9 (2.3) 13.2 38.6 (2.8) 39.7 Other Expenses 186.4 (1.8) 189.8 569.8 2.0 558.9 Total 544.7 (24.2) 718.3 2,036.5 (5.7) 2,158.9 Income Before Income Tax and Net Realized Investment Gains and Losses 254.5 N.M. 73.0 378.5 68.0 225.3 Reserve Assumption Update (215.0) N.M. - (215.0) N.M. - Adjusted Operating Income$ 39.5 (45.9)$ 73.0 $ 163.5 (27.4)$ 225.3 Operating Ratios (% of Premium Income): Benefit Ratio1 78.9 % 74.1 % 76.1 % 73.4 % Other Expense Ratio 28.1 % 29.3 % 28.4 % 28.3 % Adjusted Operating Income Ratio 6.0 % 11.3 % 8.1 % 11.4 % Persistency: Group Long-term Disability 89.8 % 90.3 % Group Short-term Disability 87.1 % 87.5 %
1Excludes the
third quarter of 2021.
N.M. = not a meaningful percentage
Premium income was higher in the third quarter and first nine months of 2021 compared to the same periods of 2020 due primarily to higher sales in certain of our group short-term disability products and growth in our medical stop-loss product. Net investment income was lower in the third quarter of 2021 relative to the same period of 2020 due to a decrease in miscellaneous investment income, a decline in the yield on invested assets, and a lower level of invested assets. Net investment income was lower during the first nine months of 2021 relative to the same period of 2020 due to a decline in the yield on invested assets and a lower level of invested assets, partially offset by an increase in miscellaneous investment income. Other income 81 -------------------------------------------------------------------------------- increased in the third quarter and first nine months of 2021 compared to the same periods of 2020 due primarily to continued growth in our fee-based service products. Benefits experience, excluding the impacts of the reserve assumption update, was unfavorable in the third quarter and first nine months of 2021 compared to the same periods of 2020 due to higher claims incidence in both the group short-term and long-term disability product lines, partially offset by favorable recoveries in the long-term disability product line. Commissions and the deferral of acquisition costs were higher in the third quarter and first nine months of 2021 compared to the same periods of 2020 due primarily to higher sales in the group short-term disability product line. The amortization of deferred acquisition costs decreased in the third quarter and first nine months of 2021 compared to the same periods of 2020 due to a decline in the level of the deferred asset. Our other expense ratio improved in the third quarter of 2021 compared to the same period of 2020 due to our continued focus on expense management and operating efficiencies, which was partially offset by an increase in operational investments in our business. The other expense ratio for the first nine months of 2021 compared to the same period of 2020 was generally consistent with growth in our fee-based service products offset by a lower level of increase in the allowance for expected credit losses on premiums receivable and our continued focus on expense management and operating efficiencies. 82 -------------------------------------------------------------------------------- Unum US Group Life and Accidental Death and Dismemberment Operating Results Shown below are financial results and key performance indicators for Unum US group life and accidental death and dismemberment. (in millions of dollars, except ratios) Three Months Ended September 30 Nine Months Ended September 30 2021 % Change 2020 2021 % Change 2020 Adjusted Operating Revenue Premium Income Group Life$ 404.2 (0.5) %$ 406.3 $ 1,228.8 (0.5) %$ 1,235.4 Accidental Death & Dismemberment 39.6 (0.3) 39.7 123.0 (0.1) 123.1 Total Premium Income 443.8 (0.5) 446.0 1,351.8 (0.5) 1,358.5 Net Investment Income 24.3 (3.6) 25.2 76.1 2.6 74.2 Other Income 0.5 (50.0) 1.0 1.3 (35.0) 2.0 Total 468.6 (0.8) 472.2 1,429.2 (0.4) 1,434.7 Benefits and Expenses Benefits and Change in Reserves for Future Benefits 446.6 20.0 372.2 1,281.2 20.0 1,067.5 Commissions 36.4 4.0 35.0 109.1 0.7 108.3 Deferral of Acquisition Costs (8.9) 6.0 (8.4) (27.3) 3.8 (26.3) Amortization of Deferred Acquisition Costs 9.5 (1.0) 9.6 28.7 (2.0) 29.3 Other Expenses 52.1 4.4 49.9 157.7 3.6 152.2 Total 535.7 16.9 458.3 1,549.4 16.4 1,331.0 Adjusted Operating Income (Loss)$ (67.1) N.M.$ 13.9 $ (120.2) N.M. $
103.7
Operating Ratios (% of Premium Income): Benefit Ratio 100.6 % 83.5 % 94.8 % 78.6 % Other Expense Ratio 11.7 % 11.2 % 11.7 % 11.2 % Adjusted Operating Income (Loss) Ratio (15.1) % 3.1 % (8.9) % 7.6 % Persistency: Group Life 89.9 % 88.6 % Accidental Death & Dismemberment 89.3 %
87.8 %
N.M. = not a meaningful percentage
Premium income in the third quarter and first nine months of 2021 was generally consistent with the same periods of 2020. Net investment income was lower in the third quarter of 2021 relative to the same period of 2020 due to a decline in the yield on invested assets and lower miscellaneous investment income, partially offset by a higher level of invested assets. Net investment income was higher in the first nine months of 2021 relative to the same period of 2020 due to higher miscellaneous investment income and a higher level of invested assets, partially offset by a decline in the yield on invested assets. Benefits experience was unfavorable in the third quarter and first nine months of 2021 compared to the same periods of 2020 due to higher incidence and average claim size in the group life product line, resulting primarily from the impacts of COVID-19. 83 -------------------------------------------------------------------------------- Commissions and the deferral of acquisition costs were higher in the third quarter and first nine months of 2021 compared to the same periods of 2020 due primarily to higher year-to-date sales which resulted in higher deferrable expenses related to certain sales-based incentive compensation costs. The amortization of deferred acquisition costs was slightly lower in the third quarter and first nine months of 2021 relative to the same periods of 2020 due to a decline in the level of the deferred asset. The other expense ratio increased in the third quarter and first nine months of 2021 compared to the same periods of 2020 due primarily to an increase in operational investments in our business, partially offset by our continued focus on expense management and operating efficiencies. Unum US Supplemental and Voluntary Operating Results Shown below are financial results and key performance indicators for Unum US supplemental and voluntary product lines. (in millions of dollars, except ratios) Three Months Ended September 30 Nine Months Ended September 30 2021 % Change 2020 2021 % Change 2020 Adjusted Operating Revenue Premium Income Individual Disability$ 115.7 (1.7) %$ 117.7 $ 345.0 1.4 %$ 340.3 Voluntary Benefits 209.6 (1.2) 212.2 640.4 (3.9) 666.6 Dental and Vision 67.9 11.7 60.8 202.6 6.1 190.9 Total Premium Income 393.2 0.6 390.7 1,188.0 (0.8) 1,197.8 Net Investment Income 58.6 (2.5) 60.1 178.7 0.6 177.7 Other Income 0.9 (50.0) 1.8 2.5 (39.0) 4.1 Total 452.7 - 452.6 1,369.2 (0.8) 1,379.6 Benefits and Expenses Benefits and Change in Reserves for Future Benefits 195.0 (2.8) 200.7 580.1 4.5 555.3 Commissions 58.0 (8.9) 63.7 178.7 (11.1) 201.1 Deferral of Acquisition Costs (39.9) (17.2) (48.2) (128.7) (20.0) (160.9) Amortization of Deferred Acquisition Costs 48.7 (17.9) 59.3 176.4 (8.5) 192.8 Other Expenses 74.8 (1.3) 75.8 222.5 (6.7) 238.4 Total 336.6 (4.2) 351.3 1,029.0 0.2 1,026.7 Adjusted Operating Income$ 116.1 14.6$ 101.3 $ 340.2 (3.6)$ 352.9 Operating Ratios (% of Premium Income): Benefit Ratios: Individual Disability 40.1 % 48.6 % 43.6 % 51.1 % Voluntary Benefits 46.6 % 45.6 % 43.3 % 40.3 % Dental and Vision 75.0 % 76.8 % 75.1 % 59.0 % Other Expense Ratio 19.0 % 19.4 % 18.7 % 19.9 % Adjusted Operating Income Ratio 29.5 % 25.9 % 28.6 % 29.5 % Persistency: Individual Disability 88.4 % 89.8 % Voluntary Benefits 75.4 % 72.7 % Dental and Vision 86.3 % 82.4 % Premium income was slightly higher in the third quarter of 2021 compared to the same period of 2020 due to higher sales in the dental and vision product line, mostly offset by a decline in the voluntary benefits and individual disability product lines. Premium income was slightly lower in the first nine months of 2021 compared to the same period of 2020 due to a decline in 84 -------------------------------------------------------------------------------- the voluntary benefits product line as a result of lower sales, partially offset by growth in the individual disability and dental and vision product lines. Net investment income was lower in the third quarter of 2021 compared to the same period of 2020 due primarily to lower miscellaneous investment income and a lower level of invested assets. Net investment income was higher in the first nine months of 2021 compared to the same period of 2020 due to higher miscellaneous investment income, partially offset by a decline in the yield on invested assets. Benefits experience for the individual disability product line was favorable in the third quarter and first nine months of 2021 compared to the same periods of 2020 due primarily to lower claims incidence. Benefits experience for voluntary benefits was unfavorable in the third quarter and first nine months of 2021 compared to the same periods of 2020 due to higher incidence in the life product line, resulting from the impacts of COVID-19. Benefits experience for the dental and vision product line was slightly favorable in the third quarter of 2021 but was unfavorable in the first nine months of 2021 due primarily to higher claims incidence compared to the same period of 2020 where we experienced lower claims incidence resulting from the impacts of COVID-19 particularly in the second quarter of 2020. Commissions and the deferral of acquisition costs were lower in the third quarter and first nine months of 2021 compared to the same periods of 2020 due primarily to lower year-to-date sales in the voluntary benefits product line. The amortization of deferred acquisition costs decreased in the third quarter and first nine months of 2021 relative to the same periods of 2020 due to a decline in the level of the deferred asset, primarily in the voluntary benefits product line. Our other expense ratio improved in the third quarter and first nine months of 2021 compared to the same periods of 2020 due to our continued focus on expense management and operational efficiencies. Also contributing to the decrease for the first nine months of 2021 compared to the same period of 2020 is a decrease in the allowance for expected credit losses on premiums receivable. 85 --------------------------------------------------------------------------------
Sales (in millions of dollars) Three Months Ended September 30 Nine Months Ended September 30 2021 % Change 2020 2021 % Change 2020 Sales by Product Group Disability and Group Life and AD&D Group Long-term Disability$ 26.2 (12.1) %$ 29.8 $ 99.3 (14.7) %$ 116.4 Group Short-term Disability 21.6 42.1 15.2 76.9 30.3 59.0 Group Life and AD&D 26.6 (15.0) 31.3 120.6 4.0 116.0 Subtotal 74.4 (2.5) 76.3 296.8 1.9 291.4 Supplemental and Voluntary Individual Disability 20.9 22.9 17.0 52.8 (2.0) 53.9 Voluntary Benefits 34.0 13.7 29.9 178.7 (13.0) 205.5 Dental and Vision 12.6 48.2 8.5 33.6 5.0 32.0 Subtotal 67.5 21.8 55.4 265.1 (9.0) 291.4 Total Sales$ 141.9 7.7$ 131.7 $ 561.9 (3.6)$ 582.8 Sales by Market Sector Group Disability and Group Life and AD&D Core Market (< 2,000 employees)$ 45.9 (1.7) %$ 46.7 $ 187.5 5.0 %$ 178.5 Large Case Market 28.5 (3.7) 29.6 109.3 (3.2) 112.9 Subtotal 74.4 (2.5) 76.3 296.8 1.9 291.4 Supplemental and Voluntary 67.5 21.8 55.4 265.1 (9.0) 291.4 Total Sales$ 141.9 7.7$ 131.7 $ 561.9 (3.6)$ 582.8 Group sales decreased during the third quarter of 2021 compared to the same period of 2020 due to lower sales to new customers, partially offset by higher sales to existing customers. Group sales increased in the first nine months of 2021 compared to the same period of 2020 due to higher sales to existing customers, partially offset by lower sales to new customers and lower sales in our medical stop-loss product. The sales mix in the group market sector for the first nine months of 2021 was approximately 63 percent core market and 37 percent large case market. Individual disability sales, which are primarily concentrated in the multi-life market, increased in the third quarter of 2021 compared to the same period of 2020 due to higher sales to both new and existing customers. Individual disability sales decreased in the first nine months of 2021 compared to the same period of 2020 due to lower sales to new customers, partially offset by higher sales to existing customers. Voluntary benefits sales increased during the third quarter of 2021 compared to the same period of 2020 due to higher sales to new and existing customers in both the core and large case markets. Voluntary benefits sales decreased during the first nine months of 2021 compared to the same period of 2020 due to lower sales to new and existing customers in both the core and large case markets. Dental and vision sales increased in the third quarter and first nine months of 2021 compared to the same periods of 2020 due primarily to higher sales to existing customers. Also contributing to the increase in the third quarter of 2021 compared to the same period of 2020 was higher sales to new customers. The impact of COVID-19, which began in 2020, caused higher unemployment levels and general uncertainty around the financial condition of our customers as well as disruption in our sales processes. We have seen improvement in certain of these factors during the third quarter and first nine months of 2021, which has resulted in an increase in sales for certain of our product lines, but we continue to see pressure on our overall sales resulting from the impacts of COVID-19 including increased competition in the large-case market while we maintain risk and pricing discipline as the recovery from the pandemic progresses. Further discussion of COVID-19 is contained herein in "Executive Summary" in this Item 2. 86 --------------------------------------------------------------------------------
Segment Outlook
We remain committed to offering consumers a broad set of financial protection benefit products at the worksite. During 2021, we will continue to invest in a unique customer experience defined by simplicity, empathy, and deep industry expertise through the re-design of our processes and the increased utilization of digital capabilities and technology to enhance enrollment, underwriting, and claims processing. In addition, we will continue to focus on the expansion of our portfolio of products. In particular, with respect to smaller employers, we will continue to provide comprehensive consumer-focused products, enhance our distribution model, and utilize our digital tools to bring industry leading enrollment capabilities and a fully integrated customer experience. Our differentiated offering and significant investment in leave management services will allow for substantial growth opportunities, particularly with larger employers, and stronger persistency in our core products. We believe our active client management and differentiated integrated customer experience across our product lines, underpinned by strong risk management, will continue to enable us to grow our market over the long-term. Given the disruption and uncertainty caused by the COVID-19 pandemic, we expect full year premium income to grow slightly from the prior year, but at a rate that is below our historical levels. In addition, we may also continue to experience claims volatility, particularly in our group short-term disability and group and voluntary life products as well as potential disruption in our overall claims processing activity, which can result in short-term unfavorable experience. Furthermore, we could continue to experience an increase in the volume of activity associated with our leave management product which would lead to an increase in expenses. The low interest rate environment continues to place pressure on our profit margins by impacting net investment income yields as well as potentially discount rates on our insurance liabilities. Our net investment income may continue to be unfavorably impacted by fluctuations in miscellaneous investment income. As part of our continued pricing discipline and our reserving methodology, we continuously monitor emerging interest rate experience and adjust our pricing and reserve discount rates, as appropriate. We continuously monitor key indicators to assess our risks and adjust our business plans accordingly. 87 --------------------------------------------------------------------------------
Unum International Segment
The Unum International segment is comprised of our operations in both theUnited Kingdom and Poland. Our UnumUK products include insurance for group long-term disability, group life, and supplemental lines of business, which includes dental, individual disability, and critical illness products. OurUnum Poland products include insurance for individual and group life with accident and health riders.Unum International's products are sold primarily through field sales personnel and independent brokers and consultants.
Operating Results
Shown below are financial results and key performance indicators for theUnum International segment. (in millions of dollars, except ratios) Three Months Ended September 30 Nine Months Ended September 30 2021 % Change 2020 2021 % Change 2020 Adjusted Operating Revenue Premium Income Unum UK Group Long-term Disability$ 101.6 10.2 %$ 92.2 $ 303.8 11.7 %$ 272.0 Group Life 29.1 6.6 27.3 84.4 1.3 83.3 Supplemental 28.3 11.4 25.4 84.2 13.9 73.9 Unum Poland 22.6 10.2 20.5 67.1 15.9 57.9 Total Premium Income 181.6 9.8 165.4 539.5 10.8 487.1 Net Investment Income 33.1 25.9 26.3 94.8 19.8 79.1 Other Income 0.4 100.0 0.2 0.6 50.0 0.4 Total 215.1 12.1 191.9 634.9 12.1 566.6 Benefits and Expenses Benefits and Change in Reserves for Future Benefits 139.6 12.1 124.5 416.6 10.2 377.9 Commissions 13.9 12.1 12.4 40.7 10.6 36.8 Deferral of Acquisition Costs (3.3) 17.9 (2.8) (9.6) 7.9 (8.9) Amortization of Deferred Acquisition Costs 2.0 11.1 1.8 6.1 15.1 5.3 Other Expenses 35.5 2.6 34.6 102.5 2.9 99.6 Total 187.7 10.1 170.5 556.3 8.9 510.7 Adjusted Operating Income$ 27.4 28.0$ 21.4 $ 78.6 40.6$ 55.9 Foreign Currency Translation The functional currencies of UnumUK andUnum Poland are the British pound sterling and Polish zloty, respectively. Premium income, net investment income, claims, and expenses are received or paid in the functional currency, and we hold functional currency-denominated assets to support functional currency-denominated policy reserves and liabilities. We translate functional currency-denominated financial statement items into dollars for our consolidated financial reporting. We translate income statement items using an average exchange rate for the reporting period, and we translate balance sheet items using the exchange rate at the end of the period. We report unrealized foreign currency translation gains and losses in accumulated other comprehensive income in our consolidated balance sheets. Fluctuations in exchange rates have an effect onUnum International's reported financial results and our consolidated financial results. In periods when the functional currency strengthens relative to the preceding period, translation increases current period results relative to the prior period. In periods when the functional currency weakens, translation decreases current period results relative to the prior period. 88 --------------------------------------------------------------------------------
Unum
Shown below are financial results and key performance indicators for the UnumUK product lines in functional currency. (in millions of pounds, except ratios) Three Months Ended September 30 Nine Months Ended September 30 2021 % Change 2020 2021 % Change 2020 Adjusted Operating Revenue Premium Income Group Long-term Disability £ 73.7 3.4 %
£ 71.3 £ 219.3 2.5 % £ 213.9 Group Life 21.1 - 21.1 60.9 (7.0) 65.5 Supplemental 20.6 4.6 19.7 60.8 4.5 58.2 Total Premium Income 115.4 2.9 112.1 341.0 1.0 337.6 Net Investment Income 22.5 19.0 18.9 64.2 10.5 58.1 Other Income 0.2 100.0 0.1 0.2 100.0 0.1 Total 138.1 5.3 131.1 405.4 2.4 395.8 Benefits and Expenses Benefits and Change in Reserves for Future Benefits 91.4 5.8 86.4 269.6 (0.2) 270.2 Commissions 7.5 8.7 6.9 21.6 2.4 21.1 Deferral of Acquisition Costs (1.2) 33.3 (0.9) (3.2) - (3.2) Amortization of Deferred Acquisition Costs 1.2 (7.7) 1.3 3.8 (2.6) 3.9 Other Expenses 20.8 (6.3) 22.2 59.8 (7.7) 64.8 Total 119.7 3.3 115.9 351.6 (1.5) 356.8 Adjusted Operating Income £ 18.4 21.1 £ 15.2 £ 53.8 37.9 £ 39.0 Weighted Average Pound/Dollar Exchange Rate 1.380 1.289 1.385 1.274 Operating Ratios (% of Premium Income): Benefit Ratio 79.2 % 77.1 % 79.1 % 80.0 % Other Expense Ratio 18.0 % 19.8 % 17.5 % 19.2 % Adjusted Operating Income Ratio 15.9 % 13.6 % 15.8 % 11.6 %
Persistency:
Group Long-term Disability 88.9 % 87.2 % Group Life 86.0 % 81.0 % Supplemental 89.9 % 90.3 % Premium income was higher in the third quarter and first nine months of 2021 compared to the same periods of 2020 due to growth in the in-force block resulting from the impact of rate increases in the group long-term disability product line and higher overall persistency. Net investment income was higher in the third quarter and first nine months of 2021 compared to the same periods of 2020 due to higher investment income from inflation index-linked bonds and higher asset levels, partially offset by a lower yield on fixed-rate bonds. Our investments in inflation index-linked bonds support the claim reserves associated with certain group policies that provide for inflation-linked increases in benefits. The change in net investment income attributable to these index-linked bonds is generally offset by a change in the reserves for future claim payments related to the inflation-linked group long-term disability and group life policies. 89 -------------------------------------------------------------------------------- Benefits experience was unfavorable in the third quarter of 2021 compared to the same period of 2020 due to higher inflation-linked experience in benefits and a higher average claim size in the group life product line partially offset by lower claim incidence in the group long-term disability product line. Benefits experience was favorable in the first nine months of 2021 compared to the same prior year period, with favorable experience in both the group long-term disability and group critical illness product lines mostly offset by higher inflation-linked experience in benefits and a higher average claim size in the group life product line. Commissions and the deferral of acquisition costs increased due to higher sales and premium income in the third quarter and first nine months of 2021compared to the same periods of 2020. The amortization of deferred acquisition costs during the third quarter and first nine months of 2021 was generally consistent with the same prior year periods. The other expense ratios during the third quarter and first nine months of 2021 were lower compared to the same prior year periods due to our continued focus on expense management and operating efficiencies and certain prior year expenses related to COVID-19 that did not recur. 90 --------------------------------------------------------------------------------
Sales
(in millions of dollars and pounds) Three Months Ended September 30 Nine Months Ended September 30 2021 % Change 2020 2021 % Change 2020 Unum International Sales by Product Unum UK Group Long-term Disability$ 10.1 24.7 %$ 8.1 $ 33.4 12.5 %$ 29.7 Group Life 6.8 58.1 4.3 22.9 42.2 16.1 Supplemental 3.7 146.7 1.5 13.6 (17.6) 16.5 Unum Poland 3.5 (7.9) 3.8 10.5 11.7 9.4 Total Sales$ 24.1 36.2$ 17.7 $ 80.4 12.1$ 71.7 Unum International Sales by Market Sector Unum UK Group Long-term Disability and Group Life Core Market (< 500 employees)$ 9.3 22.4 %$ 7.6 $ 30.5 13.4 %$ 26.9 Large Case Market 7.6 58.3 4.8 25.8 36.5 18.9 Subtotal 16.9 36.3 12.4 56.3 22.9 45.8 Supplemental 3.7 146.7 1.5 13.6 (17.6) 16.5 Unum Poland 3.5 (7.9) 3.8 10.5 11.7 9.4 Total Sales$ 24.1 36.2$ 17.7 $ 80.4 12.1$ 71.7 UnumUK Sales by Product Group Long-term Disability £ 7.4 19.4 % £ 6.2 £ 24.1 3.0 % £ 23.4 Group Life 4.9 48.5 3.3 16.5 29.9 12.7 Supplemental 2.7 125.0 1.2 9.9 (23.8) 13.0 Total Sales £ 15.0 40.2 £ 10.7 £ 50.5 2.9 £ 49.1 UnumUK Sales by Market Sector Group Long-term Disability and Group Life Core Market (< 500 employees) £ 6.7 15.5 % £ 5.8 £ 22.0 4.3 % £ 21.1 Large Case Market 5.6 51.4 3.7 18.6 24.0 15.0 Subtotal 12.3 29.5 9.5 40.6 12.5 36.1 Supplemental 2.7 125.0 1.2 9.9 (23.8) 13.0 Total Sales £ 15.0 40.2 £ 10.7 £ 50.5 2.9 £ 49.1
The following discussion of sales results relates only to our Unum
lines and is based on functional currency.
Group long-term disability sales increased in the third quarter of 2021 compared to the same period of 2020 driven by higher sales to new customers in the large case market, which we define as employee groups with greater than or equal to 500 employees, partially offset by lower sales to existing customers in the large case market. Group long-term disability sales were higher in the first nine months of 2021 compared to the same period of 2020 driven by higher sales to new customers in the core market and existing customers in the large case market, partially offset by lower sales to new customers in the large case market and existing customers in the core market. Group life sales increased in the third quarter and first nine months of 2021 compared to the same periods of 2020 driven primarily by higher sales to new customers in both the core and large case markets. Also contributing to the increase was 91 --------------------------------------------------------------------------------
higher sales to existing customers in the large case market during the first
nine months of 2021 compared to the same period of 2020.
Supplemental sales were higher in the third quarter of 2021 compared to the same period of 2020 due primarily to higher sales in both the group critical illness and dental product lines. Supplemental sales were lower in the first nine months of 2021 compared to the same period of 2020 due primarily to lower sales in the group critical illness product line, partially offset by higher sales in the dental product line. Segment Outlook We are committed to driving growth in theUnum International segment and will build on the capabilities that we believe will generate growth and profitability in our businesses over the long term. Within our UnumUK line of business, expanding our group long-term disability market position remains a priority. In addition, we will continue to focus on increasing participation levels while also developing new distribution and services to reach new small case clients. We will also continue the implementation of price increases and will maintain our disciplined sales approach. Within ourUnum Poland line of business, we will leverage ourU.S. andU.K. expertise to grow existing distribution channels and expand our current product offerings. We continue to invest in digital capabilities, technology, and product enhancements which we believe will drive sustainable growth over the long term. Given the uncertainty caused by the COVID-19 pandemic, we may experience further volatility in our financial results in 2021. Sales activity could be lower and we could also continue to experience claims volatility in our group life and disability product lines. Uncertainty in theU.K. economy may continue to pressure our growth expectations in the near-term and may also lead to lower claim discount rates. However, we believe we are well positioned to capitalize on future growth opportunities as the operating environment improves. As part of our continued pricing discipline and our reserving methodology, we continuously monitor emerging interest rate experience and adjust our pricing and reserve discount rates, as appropriate. We will likely continue to experience volatility in net investment income and our benefit ratio due to fluctuations in the level of inflation in theU.K. ; however, we do not expect this to have a significant impact on adjusted operating income. We continuously monitor key indicators to assess our risks and attempt to adjust our business plans accordingly to respond to external challenges. 92 --------------------------------------------------------------------------------
Colonial Life Segment
The Colonial Life segment includes insurance for accident, sickness, and disability products, which includes our dental and vision products, life products, and cancer and critical illness products issued primarily byColonial Life & Accident Insurance Company and marketed to employees, on both a group and an individual basis, at the workplace through an independent contractor agency sales force and brokers. Operating Results Shown below are financial results and key performance indicators for the Colonial Life segment. (in millions of dollars, except ratios) Three Months Ended September 30 Nine Months Ended September 30 2021 % Change 2020 2021 % Change 2020 Adjusted Operating Revenue Premium Income Accident, Sickness, and Disability$ 238.0 (0.4) %$ 238.9 $ 715.1 (3.2) %$ 738.4 Life 94.6 2.9 91.9 287.3 1.7 282.5 Cancer and Critical Illness 88.2 (1.0) 89.1 264.5 (2.9) 272.3 Total Premium Income 420.8 0.2 419.9 1,266.9 (2.0) 1,293.2 Net Investment Income 51.8 18.5 43.7 131.1 10.9 118.2 Other Income 0.3 - 0.3 0.8 (11.1) 0.9 Total 472.9 1.9 463.9 1,398.8 (1.0) 1,412.3 Benefits and Expenses Benefits and Change in Reserves for Future Benefits 235.2 7.4 219.0 688.2 2.8 669.4 Commissions 80.5 0.8 79.9 236.9 (8.9) 260.0 Deferral of Acquisition Costs (64.2) 0.5 (63.9) (185.9) (13.4) (214.6) Amortization of Deferred Acquisition Costs 65.3 (0.8) 65.8 191.0 (4.3) 199.5 Other Expenses 76.0 7.2 70.9 219.4 (6.2) 233.8 Total 392.8 5.7 371.7 1,149.6 0.1 1,148.1 Adjusted Operating Income$ 80.1 (13.1)$ 92.2 $ 249.2 (5.7)$ 264.2 Operating Ratios (% of Premium Income): Benefit Ratio 55.9 % 52.2 % 54.3 % 51.8 % Other Expense Ratio 18.1 % 16.9 % 17.3 % 18.0 % Adjusted Operating Income Ratio 19.0 % 22.0 % 19.7 %
20.4 %
Persistency:
Accident, Sickness, and Disability 75.6 % 74.2 % Life 84.9 % 83.4 % Cancer and Critical Illness 82.1 % 81.4 % Premium income in the third quarter of 2021 was slightly favorable compared to the same period of 2020, due to higher overall persistency and higher year-to-date sales. Premium income was lower in the first nine months of 2021 compared to the same period of 2020 due to lower prior period sales. Net investment income increased during the third quarter and first nine months of 2021 relative to the same periods of 2020 due to higher miscellaneous investment income and a higher level of invested assets. Also impacting the comparison of the first nine months of 2021 relative to the same period of 2020 was a partial offset due to a decline in the yield on invested assets. 93 -------------------------------------------------------------------------------- Benefits experience during the third quarter and first nine months of 2021 was unfavorable compared to the same periods of 2020 due primarily to unfavorable experience in the life product line resulting from the impacts of COVID-19. Commissions and the deferral of acquisition costs were higher in the third quarter of 2021 relative to the same period of 2020 due to higher current year sales. Commissions and the deferral of acquisition costs were lower for the first nine months of 2021 relative to the same periods of 2020 due to lower prior period sales. The amortization of deferred acquisition costs was lower during the third quarter and first nine months of 2021 relative to the same periods of 2020 due to a decline in the level of the deferred asset. The other expense ratio was higher in the third quarter of 2021 relative to the same period of 2020 due primarily to an increase in the allowance for expected credit losses on premiums receivable and operational investments in our business. The other expense ratio was lower for the first nine months of 2021 relative to the same period of 2020 due primarily to a decrease in the allowance for expected credit losses and our continued focus on expense management and operating efficiencies. Sales (in millions of dollars) Three Months Ended September 30 Nine Months Ended September 30 2021 % Change 2020 2021 % Change 2020 Sales by Product Accident, Sickness, and Disability$ 69.8 26.2 %$ 55.3 $ 196.4 18.9 %$ 165.2 Life 26.4 35.4 19.5 73.2 30.0 56.3 Cancer and Critical Illness 16.1 28.8 12.5 44.0 17.6 37.4 Total Sales$ 112.3 28.6$ 87.3 $ 313.6 21.1$ 258.9 Sales by Market Sector Commercial Core Market (< 1,000 employees)$ 72.3 26.2 %$ 57.3 $ 207.2 21.3 %$ 170.8 Large Case Market 14.3 64.4 8.7 43.4 41.8 30.6 Subtotal 86.6 31.2 66.0 250.6 24.4 201.4 Public Sector 25.7 20.7 21.3 63.0 9.6 57.5 Total Sales$ 112.3 28.6$ 87.3 $ 313.6 21.1$ 258.9 Beginning in 2020, the impact of COVID-19 caused higher unemployment levels and general uncertainty around the financial condition of our customers as well as disruption in our sales processes. However, we have seen improvement in these factors subsequent to the onset of COVID-19 which has resulted in an increase in sales for each of our product lines and market sectors during the third quarter and first nine months of 2021 relative to the same periods of 2020. The number of new accounts increased 11.6 percent and 20.3 percent, respectively, in the third quarter and first nine months of 2021 compared to the same periods of 2020. The average new case size decreased 2.0 percent in the third quarter of 2021 but increased 0.7 percent during the first nine months of 2021 compared to the same periods of 2020, respectively.
Segment Outlook
We remain committed to providing employees and their families with simple, modern, and personal benefit solutions. During 2021, we will continue to utilize our strong distribution system of independent agents, benefit counselors, and broker partnerships. We will also continue to invest in new solutions and digital capabilities to expand our reach and effectiveness, driving growth and improving productivity while enhancing the customer experience. In 2021, we will also bring an enhanced engagement and enrollment platform to market, enabling deeper connections with employees through the enrollment process as well as maintaining stronger relationships throughout the customer lifecycle. We believe our distribution system, customer service capabilities, digital and virtual tools, and ability to serve all market sizes position us well for future growth in the long-term. Given the uncertainty caused by the COVID-19 pandemic, the disruption experienced in our sales activity is expected to result in lower premium income for 2021. We could also continue to experience claims volatility, particularly in our life and disability products. The lower interest rate environment will continue to have an unfavorable impact on our profit margins, and volatility in miscellaneous investment income is likely to continue. While we believe our underlying profitability will remain 94 -------------------------------------------------------------------------------- strong, current economic conditions and increasing competition in the voluntary workplace market are seen as external risks to achievement of our business plans. We continuously monitor key indicators to assess our risks and adjust our business plans accordingly. 95 --------------------------------------------------------------------------------
Closed Block Segment
The Closed Block segment consists of group and individual long-term care, individual disability, and other insurance products no longer actively marketed. We discontinued offering individual long-term care in 2009 and group long-term care in 2012. Individual disability in this segment generally consists of policies we sold prior to the mid-1990s and entirely discontinued selling in 2004. As ofMarch 2021 , we have ceded a significant portion of this individual disability business to a third party reinsurer. See "Executive Summary" herein Item 2 for further discussion. Other insurance products include group pension, individual life and corporate-owned life insurance, reinsurance pools and management operations, and other miscellaneous product lines.
Operating Results
Shown below are financial results and key performance indicators for the Closed
Block segment.
96 -------------------------------------------------------------------------------- (in millions of dollars, except ratios) Three Months Ended September 30 Nine Months Ended September 30 2021 % Change 2020 2021 % Change 2020 Adjusted Operating Revenue Premium Income Long-term Care$ 176.1 5.0 %$ 167.7 $ 528.4 6.1 %$ 498.2 Individual Disability 72.3 (9.6) 80.0 216.8 (9.7) 240.1 All Other 2.1 23.5 1.7 6.1 5.2 5.8 Total Premium Income 250.5 0.4 249.4 751.3 1.0 744.1 Net Investment Income 284.6 (19.0) 351.2 876.5 (13.5) 1,013.6 Other Income 19.3 8.4 17.8 49.8 0.2 49.7 Total 554.4 (10.3) 618.4 1,677.6 (7.2) 1,807.4 Benefits and Expenses Benefits and Change in Reserves for Future Benefits 428.9 (13.0) 492.9 1,378.8 (8.4) 1,505.3 Commissions 20.4 3.6 19.7 61.3 4.4 58.7 Interest and Debt Expense - N.M. 0.4 - N.M. 1.9 Other Expenses 48.6 40.5 34.6 151.8 45.5 104.3 Total 497.9 (9.1) 547.6 1,591.9 (4.7) 1,670.2 Income Before Income Tax and Net Realized Investment Gains and Losses 56.5 (20.2) 70.8 85.7 (37.5)
137.2
Long-term Care Reserve Increase 2.1 N.M. - 2.1 N.M.
-
Individual Disability Reserve Increase 6.4 N.M. - 6.4 N.M.
-
Group Pension Reserve Increase 25.1 N.M. - 25.1 N.M.
-
Impacts from Closed Block Individual Disability Reinsurance Transaction - - - 139.3 N.M. - Amortization of the Cost of Reinsurance 19.7 N.M. - 59.4 N.M. - Adjusted Operating Income$ 109.8 55.1$ 70.8 $ 318.0 131.8$ 137.2 Interest Adjusted Loss Ratios: Long-term Care1 74.8 % 67.4 % 75.7 % 71.8 % Individual Disability2 58.2 % 86.6 % 65.6 % 87.0 % Operating Ratios (% of Premium Income): Other Expense Ratio3 11.5 % 13.9 % 11.5 % 14.0 % Income Ratio 22.6 % 11.4 % Adjusted Operating Income Ratio 43.8 % 28.4 % 42.3 % 18.4 % Persistency: Long-term Care 95.5 % 95.0 % Individual Disability 86.5 % 88.5 % 1Excludes the$2.1 million reserve increase during the third quarter and first nine months of 2021 related to the assumption update that occurred during the third quarter of 2021. 2Excludes the$133.1 million reserve recognition from the first nine months of 2021 related to the second phase of the reinsurance transaction that occurred during the first quarter of 2021. Also excluded from the third quarter and first nine months of 2021 is the$6.4 million reserve increase related to the assumption update that occurred during the third quarter of 2021. 3Excludes$19.7 million and$59.4 million of amortization of the cost of reinsurance during the third quarter and first nine months of 2021, respectively. Also excluded from the first nine months of 2021 is$6.2 million of transaction costs related to the reinsurance transaction that occurred during the first quarter of 2021.
N.M. = not a meaningful percentage
97 -------------------------------------------------------------------------------- Premium income for long-term care increased in the third quarter and first nine months of 2021 relative to the same periods of 2020 due to rate increases partially offset by policy terminations. We continue to file requests with various state insurance departments for premium rate increases on certain of our individual and group long-term care policies which reflect assumptions as of the date of filings. In states for which a rate increase is submitted and approved, we routinely provide customers options for coverage changes or other approaches that might fit their current financial and insurance needs. Premium income for individual disability decreased in the third quarter and first nine months of 2021 compared to the same periods of 2020 due to policy terminations and maturities. Net investment income was lower during the third quarter and first nine months of 2021 relative to the same periods of 2020 due to a decrease in the level of invested assets supporting individual disability resulting from the reinsurance transaction and a decline in the yield on invested assets, partially offset by higher miscellaneous investment income, primarily related to increases in the net asset values (NAV) on our private equity partnerships. Other income, which primarily includes the underlying results and associated net investment income of certain assumed blocks of individual disability reinsured business, was generally consistent in the third quarter and first nine months of 2021 relative to the same periods of 2020. The interest adjusted loss ratio for long-term care, excluding the reserve increase related to the assumption update, was less favorable during the third quarter and first nine months of 2021 relative to the same periods of 2020 driven by lower claimant mortality and higher submitted claims. The interest adjusted loss ratio for long-term care for the rolling twelve months, excluding the reserve increases related to the assumption updates in the third quarter of 2021 and the fourth quarter of 2020, was 71.8 percent. The interest adjusted loss ratio for individual disability, excluding the reserve increase related to the assumption update and the reserve recognition impact from the reinsurance transaction, was favorable during the third quarter and first nine months of 2021 relative to the same periods of 2020 driven primarily by lower submitted claims. Also impacting benefits experience for the Closed Block segment in the third quarter and first nine months of 2021 was the previously discussed group pension reserve increase related to the assumption update within our "All Other" product line. Excluding this group pension reserve increase, benefits experience for the "All Other" product line was consistent with our expectations.
The decrease in interest and debt expense is due to the
of the senior secured notes issued by
The other expense ratio, excluding certain transaction costs incurred and the amortization of the cost of reinsurance related to the previously discussed reinsurance transaction, was lower in the third quarter and first nine months of 2021 compared to the same periods of 2020 driven primarily by our continued focus on expense management and operating efficiencies.
Segment Outlook
We will continue to execute on our well-defined strategy of implementing long-term care premium rate increases, efficient capital management, improved financial analysis, and operational effectiveness. We will continue to explore structural options to enhance financial flexibility. Despite continued anticipated premium rate increases in our long-term care business, we expect overall premium income and adjusted operating revenue to decline over time as these closed blocks of business wind down. We will likely experience volatility in net investment income due to fluctuations of miscellaneous investment income and the increased allocation towards alternative assets, primarily private equity partnership investments, in the long-term care product line portfolio. We record changes in our share of the NAV of the partnerships in net investment income. We receive financial information related to our investments in partnerships and generally record investment income on a one-quarter lag in accordance with our accounting policy. As these net asset values are volatile and can fluctuate materially with changes in market economic conditions, there may possibly be significant movements up or down in future periods as conditions change. We continuously monitor key indicators to assess our risks and adjust our business plans accordingly. Profitability of our long-tailed products is affected by claims experience related to mortality and morbidity, resolutions, investment returns, premium rate increases, and persistency. We believe that the interest adjusted loss ratio for long-term care will be relatively flat over the long term, but may continue to experience quarterly volatility, particularly in the near term as our claim block matures and as we continue the implementation of premium rate increases. Specific to our long-term care line of business, which is in loss recognition and should report levels of benefits plus operating expenses that equal the gross premium reported, we expect the long term interest adjusted loss ratio to be in the 85 to 90 percent range with some quarterly volatility. Claim resolution rates, which measure the resolution of claims from recovery, deaths, settlements, and benefit expirations, are very sensitive to operational and external factors and can be volatile. Our claim resolution rate assumption used in determining 98 -------------------------------------------------------------------------------- reserves is our expectation of the resolution rate we will experience over the life of the block of business and will vary from actual experience in any one period. It is possible that variability in any of our reserve assumptions, including, but not limited to, interest rates, mortality, morbidity, resolutions, premium rate increases, benefit change elections, and persistency, could result in a material impact on the adequacy of our reserves, including adjustments to reserves established under loss recognition. As a result of the execution of the reinsurance agreement related to our individual disability line of business where we have fully ceded a significant portion of this business, we expect that the primary impact on earnings will be the amortization of the cost of reinsurance for that agreement which we expect will be approximately$80 million for 2021. The cost of reinsurance will continue to be amortized on a declining trajectory consistent with the expected run-off pattern of the ceded reserves, which we estimate to be approximately 25 years. Due to the relatively small amount of business that will be retained, we expect that the interest adjusted loss ratio will be more volatile from period to period and we expect minimal earnings related to the retained business. In consideration of the COVID-19 pandemic and related impacts, we expect our Closed Block segment could temporarily experience greater than normal volatility across multiple risk factors. Specific to our long-term care line of business, we expect that we may experience additional volatility as it relates to mortality, incidence, and interest rates. 99 --------------------------------------------------------------------------------
Corporate Segment
The Corporate segment includes investment income on corporate assets not specifically allocated to a line of business, interest expense on corporate debt other than non-recourse debt, and certain other corporate income and expenses not allocated to a line of business. Operating Results (in millions of dollars) Three Months Ended September 30 Nine Months Ended September 30 2021 % Change 2020 2021 % Change 2020 Adjusted Operating Revenue Net Investment Income$ 4.5 N.M.$ 1.3 $ 20.5 125.3 %$ 9.1 Other Income 2.4 N.M. 0.3 4.1 N.M. 0.5 Total 6.9 N.M. 1.6 24.6 156.3 9.6 Interest, Debt, and Other Expenses 64.4 (18.5) 79.0 250.7 23.1 203.7 Loss Before Income Tax and Net Realized Investment Gains and Losses (57.5) 25.7 (77.4) (226.1) (16.5) (194.1) Impairment Loss on Internal-Use Software 12.1 N.M. - 12.1 N.M. - Cost Related to Early Retirement of Debt - - - 67.3 N.M. - Impairment Loss on ROU Asset - - - 13.9 9.4 12.7 Costs Related to Organizational Design Update - N.M. 23.3 - N.M. 23.3 Adjusted Operating Loss$ (45.4) 16.1$ (54.1) $ (132.8) 16.0$ (158.1)
N.M. = not a meaningful percentage
Adjusted operating loss, which excludes the items listed above, decreased in the third quarter and first nine months of 2021 relative to the same periods of 2020, due primarily to higher net investment income, which resulted from an increase in the level of invested assets, and lower interest and debt expenses. See Note 12 of the "Notes to Consolidated Financial Statements" contained herein in Item 1 for further discussion on the impairment loss on internal-use software, costs related to the early retirement of debt, the ROU asset impairments, and costs related to the organizational design update.
Segment Outlook
We expect to continue to generate excess capital on an annual basis through the statutory earnings in our insurance subsidiaries and believe we are well positioned with flexibility to preserve our capital strength while also returning capital to our shareholders. We may experience volatility in net investment income based on both the composition and level of invested assets that we allocate to our products from period to period. 100 --------------------------------------------------------------------------------
Investments
Overview
Investment activities are an integral part of our business, and profitability is significantly affected by investment results. We segment our invested assets into portfolios that support our various product lines. Generally, our investment strategy for our portfolios is to match the effective asset cash flows and durations with related expected liability cash flows and durations to consistently meet the liability funding requirements of our businesses. We seek to earn investment income while assuming credit risk in a prudent and selective manner, subject to constraints of quality, liquidity, diversification, and regulatory considerations. Our overall investment philosophy is to invest in a portfolio of high quality assets that provide investment returns consistent with that assumed in the pricing of our insurance products. Assets are invested predominately in fixed maturity securities. Changes in interest rates may affect the amount and timing of cash flows. We manage our asset and liability cash flow match and our asset and liability duration match to manage interest rate risk. We may redistribute investments among our different lines of business, when necessary, to adjust the cash flow and/or duration of the asset portfolios to better match the cash flow and duration of the liability portfolios. Asset and liability portfolio modeling is updated on a quarterly basis and is used as part of the overall interest rate risk management strategy. Cash flows from the in-force asset and liability portfolios are projected at current interest rate levels and at levels reflecting an increase and a decrease in interest rates to obtain a range of projected cash flows under the different interest rate scenarios. These results enable us to assess the impact of projected changes in cash flows and duration resulting from potential changes in interest rates. Testing the asset and liability portfolios under various interest rate scenarios enables us to choose what we believe to be the most appropriate investment strategy, as well as to limit the risk of disadvantageous outcomes. Although we test the asset and liability portfolios under various interest rate scenarios as part of our modeling, the majority of our liabilities related to insurance contracts are not interest rate sensitive, and we therefore have minimal exposure to policy withdrawal risk. Our determination of investment strategy relies on long-term measures such as reserve adequacy analysis and the relationship between the portfolio yields supporting our various product lines and the aggregate discount rate assumptions embedded in the reserves. We also use this analysis in determining hedging strategies and utilizing derivative financial instruments for managing interest rate risk and the risk related to matching duration for our assets and liabilities. We do not use derivative financial instruments for speculative purposes. Our investment portfolio is well diversified by type of investment and industry sector. We have established an investment strategy that we believe will provide for adequate cash flows from operations and allow us to hold our securities through periods where significant decreases in fair value occur. We believe our emphasis on risk management in our investment portfolio has positioned us well and generally reduced the volatility in our results.
Closed Block Individual Disability Reinsurance Agreement
As part of the second phase of the Closed Block individual disability reinsurance agreement entered into inDecember 2020 with Commonwealth, we transferred fixed maturity securities of$226.8 million on an amortized cost basis and$293.7 million on a fair value basis and we recorded a total realized investment gain from the transfer of these securities, including a related net gain from cash flow hedges of$67.6 million in the first quarter of 2021. After the transfer of these fixed maturity securities, the overall credit profile of our remaining portfolio has not changed. See "Executive Summary" for further information on the reinsurance transaction contained herein in this Item 2. 101 --------------------------------------------------------------------------------
COVID-19
During 2020, economic conditions increased volatility in the capital markets and caused significant pressure on the profitability of many companies. Our fixed income exposure to consumer cyclicals, which had been stressed due to COVID-19 related shutdowns, is approximately 3.7 percent of our fixed maturity security portfolio. Our exposure to other stressed industries such as airlines and restaurants is minimal at 0.2 percent and 0.3 percent of our portfolio, respectively. We had net downgrades of investment-grade securities to high yield or below investment grade in the first nine months of 2021 of$51.6 million . The downgrades that occurred in 2021 did not have a significant impact to our below investment grade investments as a percent of our total investment portfolio as our holdings of below-investment-grade securities decreased from 6.7 percent atDecember 31, 2020 to 6.0 percent atSeptember 30, 2021 on a fair value basis. We continue to monitor capital market activity on a regular basis and to the extent that we experience volatility and ratings downgrades related to the issuers of our fixed maturity securities again, we could experience further credit losses, an increase in defaults, and the need for additional capital in our insurance subsidiaries. However, we remain confident in the overall strength and credit quality of our investment portfolio. Net investment income may decline, as the sustained low interest rate environment will continue to impact the yield on our invested assets, particularly related to the investment of new cash flows. For further discussion, see "Fixed Maturity Securities " contained herein in this Item 2.
See "Executive Summary" for further information on the impact from COVID-19
contained herein in this Item 2.
The fair values and associated unrealized gains and losses of our fixed maturity
securities portfolio, by industry classification, are as follows:
Fixed Maturity Securities - By Industry Classification As of September 30, 2021 (in millions of dollars) Fair Value of Fair Value of Fixed Fixed Maturity Maturity Securities Securities with Gross with Gross Gross Net Unrealized Unrealized Gross Unrealized Unrealized Unrealized Classification Fair Value Gain Loss Loss Gain Gain Basic Industry$ 3,240.4 $ 385.4 $ 209.0 $ 4.2$ 3,031.4 $ 389.6 Capital Goods 3,991.7 569.0 262.3 4.7 3,729.4 573.7 Communications 2,774.2 472.3 156.3 4.1 2,617.9 476.4 Consumer Cyclical 1,624.7 190.4 188.5 6.5 1,436.2 196.9 Consumer Non-Cyclical 7,093.5 1,083.1 438.5 15.6 6,655.0 1,098.7 Energy 3,587.6 598.4 86.5 4.2 3,501.1 602.6 Financial Institutions 3,873.0 402.5 436.4 10.4 3,436.6 412.9 Mortgage/Asset-Backed 689.6 61.1 0.6 0.1 689.0 61.2 Sovereigns 1,161.1 221.2 110.9 7.2 1,050.2 228.4 Technology 1,848.5 156.0 162.1 3.7 1,686.4 159.7 Transportation 2,050.3 255.1 94.0 2.7 1,956.3 257.8U.S. Government Agencies and Municipalities 5,164.3 683.4 636.2 12.5 4,528.1 695.9 Public Utilities 6,529.4 1,195.4 285.4 10.8 6,244.0 1,206.2 Total$ 43,628.3 $ 6,273.3 $ 3,066.7 $ 86.7 $ 40,561.6 $ 6,360.0 102
-------------------------------------------------------------------------------- The following two tables show the length of time our investment-grade and below-investment-grade fixed maturity securities portfolios had been in a gross unrealized loss position as ofSeptember 30, 2021 and at the end of the prior four quarters. The relationships of the current fair value to amortized cost are not necessarily indicative of the fair value to amortized cost relationships for the securities throughout the entire time that the securities have been in an unrealized loss position nor are they necessarily indicative of the relationships afterSeptember 30, 2021 . The increase in the unrealized loss on fixed maturity securities during the third quarter of 2021 was due primarily to an increase inU.S. Treasury rates. Unrealized Loss onInvestment-Grade Fixed Maturity Securities Length of Time in Unrealized Loss Position
(in millions of dollars)
2021 2020 September 30 June 30 March 31 December 31 September 30 Fair Value < 100% >= 70% of Amortized Cost <= 90 days$ 42.8 $ 6.1 $ 122.1 $ 3.8 $ 10.1 > 90 <= 180 days 0.2 30.2 6.1 3.9 4.7 > 180 <= 270 days 26.3 3.0 10.4 1.5 14.9 > 270 days <= 1 year 1.4 3.0 2.1 6.4 0.7 > 1 year <= 2 years 3.9 2.2 6.9 0.1 2.3 > 2 years <= 3 years - - 2.3 2.3 - Total$ 74.6 $ 44.5 $ 149.9 $ 18.0 $ 32.7 103
-------------------------------------------------------------------------------- Unrealized Loss onBelow-Investment-Grade Fixed Maturity Securities Length of Time in Unrealized Loss Position
(in millions of dollars)
2021 2020 September 30 June 30 March 31 December 31 September 30 Fair Value < 100% >= 70% of Amortized Cost <= 90 days$ 0.4 $ 0.3 $ 3.9 $ 4.0 $ 13.8 > 90 <= 180 days - 2.4 3.8 - 4.5 > 180 <= 270 days 2.0 2.9 - 1.6 40.0 > 270 days <= 1 year 2.1 - - 7.8 0.2 > 1 year <= 2 years 2.6 2.8 5.8 1.9 6.4 > 2 years <= 3 years 0.2 - 0.4 5.0 4.1 > 3 years 4.8 7.2 8.5 7.4 8.1 Sub-total 12.1 15.6 22.4 27.7 77.1 Fair Value < 70% >= 40% of Amortized Cost > 180 <= 270 days - - - - 1.0 > 270 days <= 1 year - - - - 3.8 > 1 year <= 2 years - - 5.4 10.2 9.8 > 2 years <= 3 years - - - - 8.1 > 3 years - - - - 13.8 Sub-total - - 5.4 10.2 36.5 Total$ 12.1 $ 15.6 $ 27.8 $ 37.9 $ 113.6
At
unrealized loss greater than
We had no individual realized investment losses of$10.0 million or greater from credit losses or sales of fixed maturity securities during the third quarter or first nine months of 2021. We had no individual realized investment losses of$10.0 million or greater from sales of fixed maturity securities in the third quarter or first nine months of 2020.
During the first quarter of 2020, we recognized the following credit losses
greater than
•$20.8 million on fixed maturity securities issued by an oil and gas producer. The profitability of the company was impacted by the decline in oil prices which, given the environment at the time, may have made near term debt maturities difficult to refinance. We changed our intent to hold this security in the second quarter of 2020 and recognized a$1.4 million loss on the sale of the security in addition to the credit loss previously recorded. •$17.1 million on fixed maturity securities issued by an oil and gas producer. The profitability of the company was impacted by the decline in oil prices and the company had a high level of debt. The company filed for bankruptcy as expected in earlyApril 2020 . We changed our intent to hold this security in the third quarter of 2020 and recognized a$1.0 million loss on the sale of the security in addition to the credit loss previously recorded. •$10.2 million on fixed maturity securities issued by a paper company whose sales of lumber and other products were impacted by the slowdown in the economy. As a result of an improvement in lumber and other products, during the fourth quarter of 2020, we reversed the remainder of the allowance for credit losses that we had recognized in the previous quarters of 2020. 104 --------------------------------------------------------------------------------
During the remainder of 2020, we did not experience any credit losses exceeding
As ofSeptember 30, 2021 , the amortized cost net of allowance for credit losses and fair value of our below-investment-grade fixed maturity securities was$2,826.3 million and$3,092.2 million , respectively. Below-investment-grade securities are inherently riskier than investment-grade securities since the risk of default by the issuer, by definition and as exhibited by bond rating, is higher. Also, the secondary market for certain below-investment-grade issues can be highly illiquid. Additional downgrades may occur, but we do not anticipate any liquidity problems resulting from our investments in below-investment-grade securities, nor do we expect these investments to adversely affect our ability to hold our other investments to maturity.
Our investments in issuers in foreign countries are chosen for specific portfolio management purposes, including asset and liability management and portfolio diversification across geographic lines and sectors to minimize non-market risks. In our approach to investing in fixed maturity securities, specific investments within approved countries and industry sectors are evaluated for their market position and specific strengths and potential weaknesses. For each security, we consider the political, legal, and financial environment of the sovereign entity in which an issuer is domiciled and operates. The country of domicile is based on consideration of the issuer's headquarters, in addition to location of the assets and the country in which the majority of sales and earnings are derived. We do not have exposure to foreign currency risk, as the cash flows from these investments are either denominated in currencies or hedged into currencies to match the related liabilities. We continually evaluate our foreign investment risk exposure.
Mortgage Loans
The carrying value of our mortgage loan portfolio was$2,499.4 million and$2,432.1 million atSeptember 30, 2021 andDecember 31, 2020 , respectively. Our investments in mortgage loans are carried at amortized cost less an allowance for expected credit losses which was$11.3 million and$13.1 million atSeptember 30, 2021 andDecember 31, 2020 , respectively. Our mortgage loan portfolio is comprised entirely of commercial mortgage loans. Our mortgage loan portfolio is well diversified geographically and among property types. Due to conservative underwriting, the incidence of problem mortgage loans and foreclosure activity continues to be low. We held no impaired mortgage loans atSeptember 30, 2021 orDecember 31, 2020 . See Note 4 in the "Notes to Consolidated Financial Statements" contained herein in Item 1 for further discussion of our mortgage loan portfolio and the allowance for expected credit losses. Private Equity Partnerships The carrying value of our investments in private equity partnerships was$903.2 million and$747.5 million atSeptember 30, 2021 andDecember 31, 2020 , respectively. These partnerships are passive in nature and represent funds that are primarily invested in private credit, private equity, and real assets. The carrying value of the partnerships is based on our share of the partnership's NAV and changes in the carrying value are recorded as a component of net investment income. We receive financial information related to our investments in partnerships and generally record investment income on a one-quarter lag in accordance with our accounting policy. We recorded net investment income totaling$38.3 million and$126.1 million for the partnerships in the third quarter and first nine months of 2021, respectively. The majority of our investments in partnerships are not redeemable. Distributions received from the funds arise from income generated by the underlying investments as well as the liquidation of the underlying investments. There is generally not a public market for these investments. We had$779.3 million of commitments for additional investments in the partnerships atSeptember 30, 2021 which may or may not be funded. See Note 3 in the "Notes to Consolidated Financial Statements" contained herein in Item 1 for further discussion of our private equity partnerships.
Derivative Financial Instruments
We use derivative financial instruments primarily to manage reinvestment, duration, foreign currency, and credit risks. Historically, we have utilized current and forward-starting interest rate swaps, options on forward-starting interest rate swaps andU.S. Treasury rates, current and forward-starting currency swaps, forward treasury locks, currency forward contracts, forward contracts on specific fixed income securities, and credit default swaps. Credit exposure on derivatives is limited to the value of those contracts in a net gain position, including accrued interest receivable less collateral held. Our credit exposure on derivatives was$0.6 million atSeptember 30, 2021 . We held$22.4 million of net cash collateral from our counterparties atSeptember 30, 2021 . The carrying value of fixed maturity securities posted as collateral to our counterparties was$30.0 million atSeptember 30, 2021 . We believe that our credit risk is mitigated by our use of multiple counterparties, all of which have an investment-grade credit rating, and by our use of cross-collateralization agreements. 105 --------------------------------------------------------------------------------
Other
Our exposure to non-current investments, defined as foreclosed real estate and invested assets which are delinquent as to interest and/or principal payments, totaled$19.8 million and$20.8 million on a fair value basis atSeptember 30, 2021 andDecember 31, 2020 , respectively. For further information see "Investments" in Part I, Item 1 and "Critical Accounting Estimates" and "Investments" in Part II, Item 7 of our annual report on Form 10-K for the year endedDecember 31, 2020 , and Notes 3, 4, and 5 of the "Notes to Consolidated Financial Statements" contained herein in Item 1. 106 --------------------------------------------------------------------------------
Liquidity and Capital Resources
Overview
Our liquidity requirements are met primarily by cash flows provided from operations, principally in our insurance subsidiaries. Premium and investment income, as well as maturities and sales of invested assets, provide the primary sources of cash. Debt and/or securities offerings provide additional sources of liquidity. Cash is applied to the payment of policy benefits, costs of acquiring new business (principally commissions), operating expenses, and taxes, as well as purchases of new investments. We have established an investment strategy that we believe will provide for adequate cash flows from operations. We attempt to match our asset cash flows and durations with expected liability cash flows and durations to meet the funding requirements of our business. However, deterioration in the credit market may delay our ability to sell our positions in certain of our fixed maturity securities in a timely manner and adversely impact the price we receive for such securities, which may negatively impact our cash flows. Furthermore, if we experience defaults on securities held in the investment portfolios of our insurance subsidiaries, this will negatively impact statutory capital, which could reduce our insurance subsidiaries' capacity to pay dividends to our holding companies. A reduction in dividends to our holding companies could force us to seek external financing to avoid impairing our ability to pay dividends to our stockholders or meet our debt and other payment obligations. Our policy benefits are primarily in the form of claim payments, and we have minimal exposure to the policy withdrawal risk associated with deposit products such as individual life policies or annuities. A decrease in demand for our insurance products or an increase in the incidence of new claims or the duration of existing claims could negatively impact our cash flows from operations. However, our historical pattern of benefits paid to revenues is generally consistent, even during cycles of economic downturns, which serves to minimize liquidity risk. The liquidity requirements of the holding companyUnum Group include common stock dividends, interest and debt service, and ongoing investments in our businesses.Unum Group's liquidity requirements are met by assets held byUnum Group and our intermediate holding companies, dividends from primarily our insurance subsidiaries, and issuance of common stock, debt, or other capital securities and borrowings from existing credit facilities, as needed. As ofSeptember 30, 2021 ,Unum Group and our intermediate holding companies had available holding company liquidity of$1,638 million that was held primarily in bank deposits, commercial paper, money market funds, corporate bonds, and asset-backed securities. No significant restrictions exist on our ability to use or access funds in any of ourU.S. or foreign intermediate holding companies. Dividends repatriated from our foreign subsidiaries are eligible for 100 percent exemption fromU.S. income tax but may be subject to withholding tax and/or tax on foreign currency gain or loss. As part of our capital deployment strategy, we may repurchase shares ofUnum Group's common stock, as authorized by our board of directors. During the first nine months of 2021, we did not have an open share repurchase program and did not repurchase any shares. OnOctober 25, 2021 , our board of directors authorized the repurchase of up to$250.0 million ofUnum Group's outstanding common stock throughDecember 31, 2022 , with the timing and amount of repurchase activity to be based on market conditions and other considerations, including the level of available cash, alternative uses for cash, and our stock price. We intend to execute an accelerated stock repurchase agreement to repurchase$50.0 million of the Company's common stock during the fourth quarter of 2021.
Liquidity and Capital Resource Considerations - COVID-19
We have strengthened our liquidity position through actions such as maintaining a higher level of short-term investments and posting additional collateral from certain of ourU.S. insurance subsidiaries to the regional FHLBs. As a result, we believe we have the appropriate liquidity and access to capital to avoid significant disruption to our operations. We have not yet experienced a significant impact to our liquidity as a result of the collection of premiums and submitted claims activity; however, we continually monitor the developments of these items. As ofSeptember 30, 2021 , we have borrowed$261.0 million of funds through our memberships with the regional FHLBs and those funds are used for the purpose of investing in either short-term investments or fixed maturity securities and have additional borrowing capacity of approximately$927 million that can be utilized for liquidity if the need arises. Additionally, we have access to an unsecured revolving credit facility that allows us to borrow up to a total of$500 million . There are currently no outstanding borrowings on this facility, but we remain in compliance with required covenants should we choose to borrow in the future. We have no significant upcoming debt maturities until 2024. We continue to meet the financial covenants contained in our current debt agreements and credit facilities, and we expect that we will continue to meet those covenants in subsequent periods. 107 --------------------------------------------------------------------------------
Closed Block Individual Disability Reinsurance Transaction
InDecember 2020 , we completed the first phase of a reinsurance transaction, pursuant to which Provident, Paul Revere, andUnum America , wholly-owned domestic insurance subsidiaries ofUnum Group and collectively referred to as "the ceding companies", each entered into separate reinsurance agreements withCommonwealth Annuity and Life Insurance Company (Commonwealth), to reinsure on a coinsurance basis effective as ofJuly 1, 2020 , approximately 75 percent of the Closed Block individual disability business, primarily direct business written by the ceding companies. InMarch 2021 , we completed the second phase of the reinsurance transaction, pursuant to which the ceding companies and Commonwealth amended and restated their respective reinsurance agreements to reinsure on a coinsurance and modified coinsurance basis effective as ofJanuary 1, 2021 , a substantial portion of the remaining Closed Block individual disability business that was not ceded inDecember 2020 , primarily business previously assumed by the ceding companies. Commonwealth established and will maintain collateralized trust accounts for the benefit of the ceding companies to secure its obligations under the reinsurance agreements. In connection with the second phase of the reinsurance transaction, Commonwealth paid a total ceding commission to the ceding companies of$18.2 million . The ceding companies transferred assets of$767.0 million , which consisted primarily of cash and fixed maturity securities. We released approximately$200 million of capital during the first quarter of 2021 in addition to the$400 million that was released inDecember 2020 .
See "Executive Summary" contained here in this Item 2 for further discussion on
the impacts related to this reinsurance transaction.
Cash Available from Subsidiaries
Unum Group and certain of its intermediate holding company subsidiaries depend on payments from subsidiaries to pay dividends to stockholders, to pay debt obligations, and/or to pay expenses. These payments by our insurance and non-insurance subsidiaries may take the form of dividends, operating and investment management fees, and/or interest payments on loans from the parent to a subsidiary. Restrictions under applicable state insurance laws limit the amount of dividends that can be paid to a parent company from its insurance subsidiaries in any 12-month period without prior approval by regulatory authorities. For life insurance companies domiciled in theU.S. , that limitation generally equals, depending on the state of domicile, either ten percent of an insurer's statutory surplus with respect to policyholders as of the preceding year end or the statutory net gain from operations, excluding realized investment gains and losses, of the preceding year. The payment of dividends to a parent company from a life insurance subsidiary is generally further limited to the amount of unassigned funds.Unum America cedes blocks of business toFairwind Insurance Company (Fairwind), which is an affiliated captive reinsurance subsidiary domiciled inthe United States . The ability of Fairwind to pay dividends toUnum Group will depend on its satisfaction of applicable regulatory requirements and on the performance of the business reinsured by Fairwind. The ability ofUnum Group and certain of its intermediate holding company subsidiaries to continue to receive dividends from their insurance subsidiaries also depends on additional factors such as RBC ratios and capital adequacy and/or solvency requirements, funding growth objectives at an affiliate level, and maintaining appropriate capital adequacy ratios to support desired ratings. The RBC ratios for ourU.S. insurance subsidiaries atSeptember 30, 2021 are in line with our expectations and are significantly above the level that would require state regulatory action. In connection with a financial examination ofUnum America , which closed at the end of the second quarter of 2020, theMaine Bureau of Insurance (MBOI) concluded thatUnum America's long-term care statutory reserves are deficient by$2.1 billion as ofDecember 31, 2018 , the financial statement date of the examination period. The MBOI granted permission toUnum America onMay 1, 2020 , to phase in the additional statutory reserves over seven years beginning with year-end 2020 and ending with year-end 2026. The 2020 phase-in amount was$229 million and was funded using cash flows from operations. The 2021 phase-in amount will be calculated and recorded in the fourth quarter of 2021. In addition to the phase-in amount, we also expect to accelerate the recognition of the premium deficiency reserves by an incremental amount of$250 million byDecember 31, 2022 . This strengthening will be incorporated by using explicitly agreed upon margins into our existing assumptions for annual statutory reserve adequacy testing. These actions will add margin toUnum America's best estimate assumptions. Our long-term care reserves and financial results reported under generally accepted accounting principles are not affected by the MBOI's examination conclusion. We plan to fund the additional statutory reserves with expected cash flows. 108 --------------------------------------------------------------------------------Unum Group and/or certain of its intermediate holding company subsidiaries may also receive dividends from ourU.K. subsidiaries, the payment of which may be subject to applicable insurance company regulations and capital guidance in theU.K. Unum Limited is subject to the requirements of Solvency II, aEuropean Union (EU) directive that is part of retainedUK law pursuant to theEuropean Union (Withdrawal) Act 2018, which prescribes capital requirements and risk management standards for the European insurance industry. OurU.K. holding company is also subject to the Solvency II requirements relevant to insurance holding companies, while its subsidiaries (theUnum UK Solvency II Group ), which includesUnum Limited , are subject to group supervision under Solvency II.The Unum UK Solvency II Group received approval from theU.K. Prudential Regulation Authority to use its own internal model for calculating regulatory capital and also received approval for certain associated regulatory permissions including transitional relief as the Solvency II capital regime continues to be implemented. In connection with the recent exit from the EU, theU.K. government is reviewing the regulatory framework of financial services companies, which may result in changes toU.K. regulatory capital orU.K. tax regulations. Recent economic conditions have caused volatility in our solvency ratios used to monitor capital adequacy.
The payment of dividends to the parent company from our subsidiaries also
requires the approval of the individual subsidiary's board of directors.
During 2021, we intend to maintain a level of capital in our insurance
subsidiaries above the applicable capital adequacy requirements and minimum
solvency margins.
Insurance regulatory restrictions do not limit the amount of dividends available for distribution from non-insurance subsidiaries except where the non-insurance subsidiaries are held directly or indirectly by an insurance subsidiary and only indirectly byUnum Group , which does not apply to our current entity structure.
Funding for Employee Benefit Plans
During the nine months endedSeptember 30, 2021 , we made contributions of$47.4 million and £2.7 million to ourU.S. andU.K. defined contribution plans, respectively, and expect to make additional contributions of approximately$19 million and £1 million during the remainder of 2021. We made no contributions to ourU.S. andU.K. qualified defined benefit pension plans during the nine months endedSeptember 30, 2021 . We do not expect to make any further contributions to either plan during 2021. We have met all minimum pension funding requirements set forth by the Employee Retirement Income Security Act. We have estimated our future funding requirements under the Pension Protection Act of 2006 and under applicableU.K. law and do not believe that any future funding requirements will cause a material adverse effect on our liquidity.
Debt
Our long-term debt balance at
deferred debt issuance costs of
unsecured senior notes and junior subordinated debt securities.
In
notes are callable at or above par and rank equally in the right of payment with
all of our other unsecured and unsubordinated debt.
Also in
amount of our 4.500% senior notes due 2025, for which we incurred costs of
We have a credit facility that is under a five-year agreement and is effective throughApril 2024 . The terms of this agreement provide for a borrowing capacity of$500.0 million with an option to be increased up to$700.0 million . We may also request, on up to two occasions, that the lenders' commitment termination dates be extended by one year. The credit facility provides for the issuance of letters of credit subject to certain terms and limitations. AtSeptember 30, 2021 , letters of credit totaling$0.4 million had been issued from this credit facility, but there were no borrowed amounts outstanding. 109 -------------------------------------------------------------------------------- In the third quarter of 2021, we terminated our three-year,$100.0 million unsecured revolving credit facility, which was originally set to expire inApril 2022 . There were no letters of credit issued from the credit facility and there were no borrowed amounts outstanding at the time of termination. Also in the third quarter of 2021, we entered into a new five-year, £75 million unsecured standby letter of credit facility with the same syndicate of lenders, pursuant to which a syndicated letter of credit was issued in favor ofUnum Limited (as beneficiary), ourU.K. insurance subsidiary, and is available for drawings up to £75 million until its scheduled expiration inJuly 2026 . No amounts have been drawn on the letter of credit. If drawings are made in the future, we may elect to borrow such amounts from the lenders pursuant to term loans made under the credit facility. Borrowings under the credit facility are subject to financial covenants, negative covenants, and events of default that are customary. The credit facility provides for borrowings at an interest rate based either on the prime rate or federal funds rate. There are no significant financial covenants associated with any of our outstanding debt obligations. We continually monitor our compliance with our debt covenants and remain in compliance. Our credit facilities include financial covenants that place limitations on our leverage ratio and consolidated net worth. The credit facilities also include covenants that limit subsidiary indebtedness. We have not observed any current trends that would cause a breach of any of our debt or credit facility covenants. See "Debt" and Note 8 of the "Notes to Consolidated Financial Statements" contained in Part II, Items 7 and 8, respectively, of our annual report on Form 10-K for the year endedDecember 31, 2020 for further discussion.
Commitments
AtSeptember 30, 2021 , we had unfunded unconditional commitments of$0.7 million to fund tax credit partnership investments and$12.6 million to fund the purchase of transferable state tax credits. These commitments are recognized as liabilities in our consolidated balance sheets, with a corresponding recognition of other long-term investments and other assets, respectively. In addition, we had commitments of$99.0 million to fund certain investments in private placement fixed maturity securities and$779.3 million to fund certain private equity partnerships. As ofSeptember 30, 2021 , we had$70.5 million of commercial mortgage loan commitments. With respect to our commitments and off-balance sheet arrangements, see the discussion under "Commitments" in Part II, Item 7 of our annual report on Form 10-K for the year endedDecember 31, 2020 . During the first nine months of 2021, there were no substantive changes in our commitments, contractual obligations, or other off-balance sheet arrangements other than the changes noted herein.
Transfers of Financial Assets
Our investment policy permits us to lend fixed maturity securities to unaffiliated financial institutions in short-term securities lending agreements, which increases our investment income with minimal risk. We account for all of our securities lending agreements and repurchase agreements as secured borrowings. As ofSeptember 30, 2021 , we held$105.1 million of cash collateral from securities lending agreements. The average cash collateral balance during the first nine months of 2021 was$70.4 million , and the maximum amount outstanding at any month end was$108.5 million . As ofSeptember 30, 2021 , we held$160.0 million of off-balance sheet securities lending agreements which were collateralized by securities that we were neither permitted to sell nor control. The average balance of these off-balance sheet transactions during the first nine months of 2021 was$162.9 million , and the maximum amount outstanding at any month end was$186.9 million . To manage our cash position more efficiently, we may enter into repurchase agreements with unaffiliated financial institutions. We generally use repurchase agreements as a means to finance the purchase of invested assets or for short-term general business purposes until projected cash flows become available from our operations or existing investments. We had no repurchase agreements outstanding atSeptember 30, 2021 , nor did we utilize any repurchase agreements during the first nine months of 2021. Our use of repurchase agreements and securities lending agreements can fluctuate during any given period and will depend on our liquidity position, the availability of long-term investments that meet our purchasing criteria, and our general business needs.
Certain of our
outstanding advances of
See Note 4 of the "Notes to Consolidated Financial Statements" contained herein
in Item 1 for further information.
110
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JAMES RIVER GROUP HOLDINGS, LTD. – 10-Q – Management's Discussion and Analysis of Financial Condition and Results of Operations
ALLSTATE CORP – 10-Q – Management's Discussion and Analysis of Financial Condition and Results of Operations
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