Two in five business leaders say there's already a 'Chief Empathy Officer' at their company, and a further 24% plan to introduce the role in the next year.
This comes as they express their fears about the economic impact of the pandemic. Just 19% are optimistic about global recovery compared to 32% in 2020's Index.
Despite this many businesses are predicted to increase their spending on mental health support in the coming year; by up to 30% in some markets.
This will pay for initiatives including new mental-health related roles, paid sick days and private medical insurance. There will also be a greater emphasis on flexible working and maintaining a healthy work-life balance.
As part of this great 're-set' and with widespread attention on climate change, employees, investors and customers are all now looking for strong ESG values. Leaders will prioritise balancing profit with purpose and the environmental agenda in the next 12 months.
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