Reports from University of Sherbrooke Describe Recent Advances in Information Technology (Appropriating Integrated Performance Management Tools In Healthcare: a Sociomaterial Work Story): Information Technology

2023 AUG 21 (NewsRx) -- By a News Reporter-Staff News Editor at Insurance Daily News -- Investigators discuss new findings in Information Technology. According to news originating from Quebec City, Canada, by NewsRx correspondents, research stated, “The purpose of this paper is to explore the appropriation of control rooms based on value-based integrated performance management tools implemented in all publicly funded health organizations in Quebec (Canada) as a form of legitimate sociomaterial work. Design/methodology/approach - Multi-site organizational ethnographic case studies in two Integrated health and social services centers, with narrative process analysis of triangulated qualitative data collected through non-participant observation (163 h), individual semi-structured interviews (N 34), and document review (N = 143).”

Financial support for this research came from Fonds de la Recherche en Sante du Quebec.

Our news journalists obtained a quote from the research from the University of Sherbrooke, “Three types of legitimate sociomaterial work are accomplished when actors appropriate control rooms: 1) reformulating performance management work; 2) disrupting accountability work and; 3) effecting value-based integrated performance management. Each actor (tools, institutions and people) follows recurrent institutional work-paths: tools consistently engage in disruptive work; institutions consistently engage in maintaining work, and people consistently engage in creation work. The study reveals the potential of performance management tools as ‘effective integrators’ of the technological, managerial, policy and delivery levels of data-driven health system performance and improvement. Practical implications - This paper draws on theoretically informed empirical insights to develop actionable knowledge around how to better design, implement and adapt tool-driven health system change: 1) Packaging the three agents of data-driven system change in health care: tools, institutions, people; 2) Redefining the search for performance in health care in the context of value creation, and; 3) Strengthening clinical and managerial relevance in health performance management practice.”

According to the news editors, the research concluded: “Originality/value - The authors aim to stimulate new and original scholarship around the under-theorized concept of sociomaterial work, challenging theoretical, ontological and practical conceptions of work in healthcare organizations and beyond.”

This research has been peer-reviewed.

For more information on this research see: Appropriating Integrated Performance Management Tools In Healthcare: a Sociomaterial Work Story. Journal of Health Organization and Management, 2022;36(4):397-416. Journal of Health Organization and Management can be contacted at: Emerald Group Publishing Ltd, Howard House, Wagon Lane, Bingley BD16 1WA, W Yorkshire, England. (Emerald Group Publishing - www.emeraldinsight.com; Journal of Health Organization and Management - http://www.emeraldinsight.com/journals.htm?issn=1477-7266)

The news correspondents report that additional information may be obtained from Elizabeth Cote-Boileau, University of Sherbrooke, Faculty of Medicine and Health Sciences, Hlth Sci Res, Quebec City, Pq, Canada. Additional authors for this research include Mylaine Breton, Linda Rouleau and Jean-Louis Denis.

The direct object identifier (DOI) for that additional information is: https://doi.org/10.1108/JHOM-01-2021-0014. This DOI is a link to an online electronic document that is either free or for purchase, and can be your direct source for a journal article and its citation.

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