Quarterly Earnings Document
Quarterly
Results
Presentation
Q3 2024
Caution Regarding Forward-Looking Statements
From time to time, the Bank (as defined in this document) makes written and/or oral forward-looking statements, including in this document, in other filings with Canadian regulators or the
By their very nature, these forward-looking statements require the Bank to make assumptions and are subject to inherent risks and uncertainties, general and specific. Especially in light of the uncertainty related to the physical, financial, economic, political, and regulatory environments, such risks and uncertainties - many of which are beyond the Bank's control and the effects of which can be difficult to predict - may cause actual results to differ materially from the expectations expressed in the forward-looking statements. Risk factors that could cause, individually or in the aggregate, such differences include: strategic, credit, market (including equity, commodity, foreign exchange, interest rate, and credit spreads), operational (including technology, cyber security, and infrastructure), model, insurance, liquidity, capital adequacy, legal, regulatory compliance and conduct, reputational, environmental and social, and other risks. Examples of such risk factors include general business and economic conditions in the regions in which the Bank operates; geopolitical risk; inflation, rising rates and recession; regulatory oversight and compliance risk; the ability of the Bank to execute on long-term strategies, shorter-term key strategic priorities, including the successful completion of acquisitions and dispositions and integration of acquisitions, the ability of the Bank to achieve its financial or strategic objectives with respect to its investments, business retention plans, and other strategic plans; technology and cyber security risk (including cyber-attacks, data security breaches or technology failures) on the Bank's technologies, systems and networks, those of the Bank's customers (including their own devices), and third parties providing services to the Bank; model risk; fraud activity; insider risk; the failure of third parties to comply with their obligations to the Bank or its affiliates, including relating to the care and control of information, and other risks arising from the Bank's use of third parties; the impact of new and changes to, or application of, current laws, rules and regulations, including without limitation tax laws, capital guidelines and liquidity regulatory guidance; increased competition from incumbents and new entrants (including Fintechs and big technology competitors); shifts in consumer attitudes and disruptive technology; environmental and social risk (including climate change); exposure related to significant litigation and regulatory matters; ability of the Bank to attract, develop, and retain key talent; changes to the Bank's credit ratings; changes in foreign exchange rates, interest rates, credit spreads and equity prices; the interconnectivity of Financial Institutions including existing and potential international debt crises; increased funding costs and market volatility due to market illiquidity and competition for funding; Interbank Offered Rate (IBOR) transition risk; critical accounting estimates and changes to accounting standards, policies, and methods used by the Bank; the economic, financial, and other impacts of pandemics; and the occurrence of natural and unnatural catastrophic events and claims resulting from such events. The Bank cautions that the preceding list is not exhaustive of all possible risk factors and other factors could also adversely affect the Bank's results. For more detailed information, please refer to the "Risk Factors and Management" section of the 2023 MD&A, as may be updated in subsequently filed quarterly reports to shareholders and news releases (as applicable) related to any events or transactions discussed under the heading "Significant Events" in the relevant MD&A, which applicable releases may be found on www.td.com. All such factors, as well as other uncertainties and potential events, and the inherent uncertainty of forward-looking statements, should be considered carefully when making decisions with respect to the Bank. The Bank cautions readers not to place undue reliance on the Bank's forward-looking statements.
Material economic assumptions underlying the forward-looking statements contained in this document are set out in the 2023 MD&A under the heading "Economic Summary and Outlook", under the headings "Key Priorities for 2024" and "Operating Environment and Outlook" for the Canadian Personal and Commercial Banking,
Any forward-looking statements contained in this document represent the views of management only as of the date hereof and are presented for the purpose of assisting the Bank's shareholders and analysts in understanding the Bank's financial position, objectives and priorities and anticipated financial performance as at and for the periods ended on the dates presented, and may not be appropriate for other purposes. The Bank does not undertake to update any forward-looking statements, whether written or oral, that may be made from time to time by or on its behalf, except as required under applicable law.
2
Our Strategy
Proven Business Model
Leading Customer
Franchises
Strong Balance Sheet with Conservative Risk Appetite
Consistent and
Predictable
Earnings Growth
Forward-Focused
Delivering OneTD
Investing for Growth
Purpose-Driven
Relentless Customer Focus
Diverse Talent and Inclusive Culture
Creating a Sustainable Future
3
AML Update
- TD continues toactively pursue a global resolution of the civil and criminal investigations into its
U.S. BSA / AML program - In anticipation of a global resolution, TD has taken a further provision of
US$2.6B - TD expects that a global resolution will be finalized by calendar year end
- The Bank's remediation program is well underway
- TD has strengthened its
U.S. AML program with the addition ofglobally recognized leaders and talent from across the industry, including experts from regulatory agencies, law enforcement and government
- The Bank is also making important investments indata and technology, training, and process design
4
Proven Business Model
Diversification and scale, underpinned by a strong risk culture
Net Income/(Loss)
Reported: $(181)MM
Adjusted1:
Efficiency Ratio2
Reported: 77.7%
Adjusted, Net of ISE1,2: 57.3%
EPS2
Reported:
ROE2
Reported: (1.0)%
Adjusted1: 14.1%
PTPP1,3 Growth (YoY)
Reported: (43.0)%
Adjusted1: 5.9%
ROTCE2
Reported: (1.0)%
Adjusted1: 18.8%
Total Assets
CET 14
12.8%
Q3 2024 Highlights
Strong business fundamentals |
Completed restructuring program |
PCLs stable QoQ reflecting |
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across the Bank |
announced in Q4'23 - delivering |
continued strong credit |
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efficiencies across the enterprise - |
performance |
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and continued to prioritize |
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investments in risk and control |
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Revenue growth driven by |
infrastructure |
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higher fee income in our |
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CET 1 ratio of 12.8%, |
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markets-driven businesses and |
Completed migration of main data |
reflecting the impact of the |
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higher volumes and deposit |
platform to the cloud, eliminating |
AML investigations provisions |
|
margins in Canadian Personal & |
related legacy systems and |
and shares bought back during |
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Commercial Banking |
modernizing data infrastructure |
the quarter, partially offset by |
|
NB: Explanatory endnotes are included on slides 44-54 |
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organic capital generation |
5 |
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Proven Business Model
Customer Activity
Canadian Personal and Commercial |
|
|||||
Banking Average Volumes ($B) |
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||||
600 |
|
|
|
|
6% |
|
500 |
|
|
114 |
|
122 |
3% |
105 |
|
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|||
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|
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400 |
|
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|
450 |
161 |
|
406 |
167 |
425 |
158 |
|||
300 |
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|
|
|
|
|
|
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|
|
200 |
|
269 |
|
284 |
|
303 |
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|
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|||
100 |
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|
|
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- |
Q3-22 |
Q3-23 |
Q3-24 |
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||||||
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Q3-22 |
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Q3-23 |
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Q3-24 |
|
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Personal Loans |
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Personal Deposits |
|
||
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Business Loans and Acceptances |
Business Deposits |
|
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(US$B)1 |
|
|
|
|
|
300 |
|
2 Year CAGR |
|
|
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|
|
|
|
250 |
|
|
|
|
-3% |
200 |
110 |
|
104 |
8% |
101 |
150 |
86 |
94 |
|
97 |
|
|
|
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|||
|
|
|
|
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|
100 |
134 |
|
127 |
96 |
131 |
50 |
80 |
89 |
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- |
Q3-22 |
Q3-23 |
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Q3-24 |
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||||
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Q1-20 |
Q1-21 |
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Q1-22 |
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Personal Loans |
|
Personal Deposits |
|
|
|
Business Loans and Acceptances |
Business Deposits |
|
Global Wealth Assets2 |
|
||
($B) |
|
|
|
1,200 |
|
|
9% |
|
|
|
|
1,000 |
|
|
|
800 |
|
611 |
689 |
572 |
|
||
|
|
|
|
600 |
|
|
|
400 |
|
|
|
200 |
454 |
470 |
534 |
- |
Q3-22 |
Q3-23 |
Q3-24 |
|
|||
|
Q3 2022 |
Q3 2023 |
Q3 2024 |
|
AUM3 |
|
AUA3 |
Canadian Cards Spend Trends4 (YoY % Change)
30% |
|
20% |
|
10% |
|
0% |
|
Debit Spend |
Credit Spend |
|
Utilization Rate (%) |
40% |
35% |
30% |
25% |
20% |
15% |
Utilization Rate |
TD Direct Investing Average Trades per Day5 (% Change)
20%
0%
-20%
-40%
YoY Change |
|
QoQ Change |
|
6
Forward Focused
Shaping the future of banking
Best Consumer Digital Bank in
for 4th consecutive year
Best Transformation & Innovation in
TD credit cards ranked #1 across major issuers in program loyalty according to
2024 Bond Loyalty Report
Launched TD Innovation Partners, offering
a broad suite of services for technology
entrepreneurs
TD Direct Investing is the first
bank-owned brokerage in
7
Forward Focused: Digital Metrics
Canadian P&C1 |
|
|
|
Digital Adoption (% of total customers)2
Innovating for our Customers
+140 bps
63.3 |
64.7 |
Q3/23 |
Q3/24 |
+225 bps
54.4 |
56.7 |
|
|
Q3/23 |
Q3/24 |
▪ |
On |
|
personalization features and hub for |
|
debit and credit cards |
▪ |
Simplified money movement and added |
Mobile Users (millions)3
+8.8% |
+6.1% |
7.3 |
8.0 |
|
5.1 |
|
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||
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4.8 |
|
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|
Q3/23 |
Q3/24 |
Q3/23 |
Q3/24 |
Mobile Sessions (millions)4
new features on our redesigned |
Canadian Mobile App |
▪ |
( |
|
to Global Finance |
|
+12.5% |
|
493.7 |
438.7 |
|
Q3/23 |
Q3/24 |
+11.9%
245.4 |
274.5 |
|
|
Q3/23 |
Q3/24 |
▪Expanded VR Immersive Learning |
pilot to select |
training that simulates customer |
interactions |
Self-ServeTransactions (% of all financial transactions)5
+50 bps
92.0 |
92.5 |
Q3/23 |
Q3/24 |
+225 bps
81.2 |
83.4 |
|
|
Q3/23 |
Q3/24 |
8
Purpose Driven: Q3 2024 ESG Highlights
- Named a "Best Place to Work for Disability Inclusion" in
Canada on the 2024 Disability Equality index, which has expanded toCanada for the first time, and in theU.S. for the 10thconsecutive year.
- Announced the 2024 TD Ready Challenge, with $10MM in grants available for innovative solutions to address systemic barriers faced by underserved small business owners.
- Launched "
Chosen First Name " feature to help drive inclusive banking experiences.
- Awarded scholarships to 20 Canadian students through the2024 TD Scholarships for Community Leadership program, and 25 scholarships for the 2024 TD Scholarship for Indigenous Peoples.
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Purpose Driven
Centered on our vision, purpose and shared commitments
New addition to |
Celebrating 10 years of the |
skyline: |
TD Thanks You campaign |
100 Score in 2024 Disability Equality |
100 Score in 2024 Disability Equality |
|
Index in |
Index in the |
|
|
consecutive year |
10 |
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