Patent Issued for Trust platform (USPTO 11443386): Metropolitan Life Insurance Co.
2022 SEP 30 (NewsRx) -- By a
The assignee for this patent, patent number 11443386, is
Reporters obtained the following quote from the background information supplied by the inventors: “Internet marketplaces and platforms that rely on user collaboration typically implement a review system to solicit feedback associated with transactions or interactions occurring within such marketplaces or platforms. In the sharing economy-where marketplaces facilitate person-to-person transactions to provide lodging, transportation, the delivery of goods, housework, or other goods and services-trust is paramount to a pleasant and successful experience for both providers and consumers of such platforms. In these marketplaces, trust may be conveyed about users and providers through ratings or reviews from other marketplace participants about previous transactions. Such reviews, however, are limited to specific marketplaces, are not portable, and do not translate to other marketplaces having varied scales (e.g., five star system, thumbs up or down), or inapplicable parameters (e.g., ride experience, advertising accuracy, smoke free room, cleanliness, etc.).”
In addition to obtaining background information on this patent, NewsRx editors also obtained the inventors’ summary information for this patent: “According to various aspects of the subject technology, a method for generating and providing a baseline individual trust score to facilitate completion of a person-to-person transaction via a trust platform is provided. The method includes receiving transaction review values associated with a user from a plurality of marketplace and platform providers, each transaction review value is associated with a person-to-person transaction involving the user. The method further includes weighing each transaction review value to generate a weighted transaction review value based on, for example, an amount of the person-to-person transaction, a location of the person-to-person transaction, date of the person-to-person transaction, and role of the user in the person-to-person transaction. The method also includes generating a baseline individual trust score of the user based on an aggregation of the weighted transaction review values; receiving a request for the baseline individual trust score of the user in connection with a new person-to-person transaction between the user and at least one other user; and providing the baseline individual trust score to the at least one other user to facilitate completion of the new person-to-person transaction.
“Another aspect of the present disclosure relates to a device for generating and providing a baseline individual trust score to facilitate completion of a person-to-person transaction. The device includes one or more network interfaces to communicate in a network; a processor coupled to the network interfaces and adapted to execute one or more processes; and a memory configured to store a process executable by the processor. The process, when executed by the processor is operable to receive transaction review values associated with a user from a plurality of marketplace providers, each transaction review value is associated with a person-to-person transaction involving the user. The processor is further operable to weigh each transaction review value to generate a weighted transaction review value based on, for example, an amount of the person-to-person transaction, a location of the person-to-person transaction, date of the person-to-person transaction, and role of the user in the person-to-person transaction. The processor is further operable to generate a baseline individual trust score of the user based on an aggregation of the weighted transaction review value; receive a request for the baseline individual trust score of the user in connection with a new person-to-person transaction between the user and at least one other user; and provide the baseline individual trust score to at least one other user to facilitate completion of a new person-to-person transaction.
“Yet another aspect of the present disclosure relates to a tangible, non-transitory, computer-readable media having instructions encoded thereon, the instructions, when executed by a processor, is operable to generate and provide a baseline individual trust score to facilitate completion of a person-to-person transaction. The instructions, when executed by a processor, are operable to receive transaction review values associated with a user from a plurality of marketplace providers, each transaction review value is associated with a person-to-person transaction involving the user. The instructions, when executed by a processor, are further operable to weigh each transaction review value to generate a weighted transaction review value based on, for example, an amount of the person-to-person transaction, a location of the person-to-person transaction, date of the person-to-person transaction, and role of the user in the person-to-person transaction. The instructions, when executed by a processor, are also operable to generate a baseline individual trust score of the user based on an aggregation of the weighted transaction review value; receive a request for the baseline individual trust score of the user in connection with a new person-to-person transaction between the user and at least one other user; and provide the baseline individual trust score to the at least one other user to facilitate completion of the new person-to-person transaction.
“It is understood that other configurations of the subject technology will become readily apparent to those skilled in the art from the following detailed description, wherein various configurations of the subject technology are shown and described by way of illustration. As will be realized, the subject technology is capable of other and different configurations and its several details are capable of modification in various other respects, all without departing from the scope of the subject technology. Accordingly, the drawings and detailed description are to be regarded as illustrative in nature and not as restrictive.”
The claims supplied by the inventors are:
“1. A method, comprising: receiving, by a trust platform implemented by one or more servers, transaction review values associated with a user, the transaction review values being received from a plurality of marketplace providers and over one or more networks, wherein each transaction review value is associated with a person-to-person transaction involving the user; based on a determination that two or more of the transaction review values have a different format, converting, by the trust platform implemented by the one or more servers, the two or more of the transaction review values to a common or standardized format, wherein the converting of the two or more of the transaction review values standardizes the transaction review values from the plurality of marketplace providers; weighing, by the trust platform implemented by the one or more servers, each transaction review value to generate a weighted transaction review value based on at least one of an amount of the person-to-person transaction, a location of the person-to-person transaction, date of the person-to-person transaction, and role of the user in the person-to-person transaction, weighing each transaction review value to generate the weighted transaction review value comprises: applying, by the trust platform implemented by the one or more servers, a first weight to a transaction review value associated with a first person-to-person transaction based on a first location or a first date of the first person-to-person transaction; and applying, by the trust platform implemented by the one or more servers, a second weight, different from the first weight, to a transaction review value associated with a second person-to-person transaction based on a second location or a second date of the second person-to-person transaction, wherein the first location of the first person-to-person transaction is closer to a home of the user than the second location of the second person-to-person transaction, and wherein the first date of the first person-to-person transaction is more recent than the second date of the second person-to-person transaction; generating, by the trust platform implemented by the one or more servers, a baseline individual trust score of the user based on an aggregation of the weighted transaction review values; determining, by the trust platform implemented by the one or more servers, that a statistical difference between a new transaction review value and the baseline individual trust score of the user is above a threshold; determining, by the trust platform implemented by the one or more servers, whether to adjust the new transaction review value based on an estimated cause for the statistical difference between the new transaction review value and the baseline individual trust score of the user; based on the estimated cause for the statistical difference between the new transaction review value and the baseline individual trust score of the user, adjusting, by the trust platform implemented by the one or more servers, the new transaction review value to yield an adjusted transaction review value; receiving, by the trust platform implemented by the one or more servers, a request for the baseline individual trust score of the user in connection with a new person-to-person transaction between the user and at least one other user; providing, by the trust platform over the one or more networks to a device associated with the at least one other user, remote access to the baseline individual trust score to facilitate completion of the new person-to-person transaction; and providing, by the trust platform implemented by the one or more servers, the adjusted transaction review value to a marketplace associated with the new person-to-person transaction.
“2. The method of claim 1, wherein converting the two or more of the transaction review values to a common or standardized format further comprises normalizing a first one of the two or more transaction review values from a first marketplace of the plurality of marketplaces with a second one of the two or more transaction review values from a second marketplace of the plurality of marketplaces based on a difference of scales used in the first one of the two or more transaction review values from the first marketplace and the second one of the two or more transaction review values from the second marketplace.
“3. The method of claim 1, further comprising providing the baseline individual trust score of the user to a marketplace associated with the new person-to-person transaction, the marketplace being outside of the plurality of marketplaces.
“4. The method of claim 1, further comprising sending a link to the device associated with the at least one other user to facilitate completion of the new person-to-person transaction.
“5. The method of claim 1, further comprising insuring the new person-to-person transaction based on the baseline individual trust score of the user and a characteristic of the new person-to-person transaction.
“6. The method of claim 1, wherein applying the first weight to the transaction review value associated with the first person-to-person transaction is further based on a first amount of the first person-to-person transaction, and wherein applying the second weight to the transaction review value associated with the second person-to-person transaction is further based on a second amount of the second person-to-person transaction.
“7. The method of claim 1, wherein applying the first weight to the transaction review value associated with the first person-to-person transaction is further based on a first role of the user in the first person-to-person transaction, and wherein applying the second weight to the transaction review value associated with the second person-to-person transaction is further based on a second role of the user in the second person-to-person transaction.
“8. The method of claim 1, further comprising: receiving an additional transaction review value associated with the new person-to-person transaction; determining whether the additional transaction review value is a statistical outlier from the baseline individual trust score of the user; identifying a context of the new person-to-person transaction when the additional transaction review value is a statistical outlier from the baseline individual trust score of the user; and adjusting the additional transaction review value to generate an adjusted transaction review value based on the identified context of the new person-to-person transaction.
“9. The method of claim 8, further comprising: providing the adjusted transaction review value to a marketplace associated with the new person-to-person transaction.
“10. The method of claim 9, wherein identifying the context of the new person-to-person transaction comprises at least one of identifying a role of the user in the new person-to-person transaction, identifying other persons involved in the new person-to-person transaction, identifying a location of the new person-to-person transaction, identifying an amount of the new person-to-person transaction, and a distribution of transaction review values authored or received by the user.
“11. The method of claim 9, wherein the adjusted transaction review value is used to modify a review associated with the new person-to-person transaction.
“12. The method of claim 1, further comprising: receiving an additional transaction review value associated with the new person-to-person transaction; determining whether the baseline individual trust score of the user is a statistical outlier from the baseline individual trust score of a plurality of users of a marketplace associated with the new person-to-person transaction; adjusting the additional transaction review value to generate an adjusted transaction review value when the baseline individual trust score of the user is a statistical outlier from the baseline individual trust score of the plurality of users of the marketplace associated with the new person-to-person transaction; and providing the adjusted transaction review value to the marketplace associated with the new person-to-person transaction.
“13. The method of claim 12, wherein the adjusted transaction review value is used to modify a review associated with the new person-to-person transaction.”
There are additional claims. Please visit full patent to read further.
For more information, see this patent: Bungert, John. Trust platform.
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