Patent Issued for Routing for remote electronic devices (USPTO 11750478): Massachusetts Mutual Life Insurance Company

2023 SEP 27 (NewsRx) -- By a News Reporter-Staff News Editor at Insurance Daily News -- A patent by the inventors Calabrese, Joseph (Springfield, MA, US), Fortini, Joseph (Springfield, MA, US), Shubrick, Payton (Springfield, MA, US), filed on September 9, 2021, was published online on September 5, 2023, according to news reporting originating from Alexandria, Virginia, by NewsRx correspondents.

Patent number 11750478 is assigned to Massachusetts Mutual Life Insurance Company (Springfield, Massachusetts, United States).

The following quote was obtained by the news editors from the background information supplied by the inventors: “As the processing power of computers allow for greater computer functionality and the Internet technology era allows for interconnectivity between computing systems, many employees are able to work remotely, such as from a home-office. Conventionally, institutions that allow remote work typically utilize a server to route data to and from computing devices utilized by remote employees. These servers have become conduits for transmission and distribution of the data between customers, the institution’s computing environments, and the remote employees.

“However, conventional systems of routing data to remote employees have faced technical challenges. For instance, different employees may utilize different electronic devices having different computing resources. Furthermore, employees may use a local network at their remote location to receive and send data to the server and/or directly to the customers. For instance, a remote employee may connect over Wi-Fi to his/her personal home Internet connection to connect to the server and send/receive data from the server (e.g., receive a call that is routed by the server and/or access an application to satisfy a request transmitted by the institution’s server). Poor connections can result in dropped calls, pauses during calls, delays, and other issues. Therefore, network connectivity issues that are typically not controlled by the institution’s server can vastly affect the employee’s efficiency and ability to work.”

In addition to the background information obtained for this patent, NewsRx journalists also obtained the inventors’ summary information for this patent: “For the aforementioned reasons, what is therefore desired is an intelligent routing system for forecasting network connectivity and computing resources needed and routing requests based on each remote employee’s unique network conditions. The intelligent routing system described herein is a forward-looking resource management system, which may dynamically revise workflow based on employee’s network capacity and expected changes of computing resources. The intelligent routing system described herein may proactively adjust allocation of workflow (e.g., call routing), such that resource-heavy requests are allocated to employees who enjoy better connections.

“The intelligent routing system may include a server that monitors network connectivity of each employee (and his or her connected electronic devices). The server may analyze client requests to identify resources needed to satisfy such requests. The server may also route the requests to the most appropriate employee by establishing a remote connection between the customer and the remote employee.

“In an embodiment, a method comprises generating, by a server for each remote electronic device within a set of remote electronic devices, a network traffic value corresponding to a volume and speed of data packets communicated between a network and each remote electronic device via at least one network routing device; upon establishing an electronic communication session with a customer device, receiving, by the server from the customer device, an electronic request to be routed to at least one electronic device within the set of electronic devices; identifying, by the server, at least one application to be executed to satisfy the electronic request; calculating, by the server, network traffic value threshold associated with the identified at least one application; identifying, by the server, a first remote electronic device having a network traffic value that satisfies the calculated network traffic threshold; routing, by the server, the electronic request to the first remote electronic device.

“In another embodiment, a system comprises a server comprising a processor and a non-transitory computer-readable medium containing instructions that when executed by the processor causes the processor to perform operations comprises generate, for each remote electronic device within a set of remote electronic devices, a network traffic value corresponding to a volume and speed of data packets communicated between a network and each remote electronic device via at least one network routing device; upon establishing an electronic communication session with a customer device, receive, from the customer device, an electronic request to be routed to at least one electronic device within the set of electronic devices; identify at least one application to be executed to satisfy the electronic request; calculate network traffic value threshold associated with the identified at least one application; identify a first remote electronic device having a network traffic value that satisfies the calculated network traffic threshold; and route the electronic request to the first remote electronic device.

“It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory and are intended to provide further explanation of the subject matter as claimed.”

The claims supplied by the inventors are:

“1. A method comprising: generating, by a server for a set of remote electronic devices, a network traffic value corresponding to a volume and speed of data packets communicated between a network and each of the set of remote electronic device via at least one network routing device; identifying, by the server, at least one application associated with an electronic request and an associated threshold to execute the at least one application, the at least one application to be executed by at least one remote electronic device, having the network traffic value satisfying the threshold, during at least one electronic communication session via the network; transmitting, by the server, an indication of the network traffic value satisfying the threshold to a computer; and in response to receiving an instruction from the computer corresponding to the network traffic value satisfying the threshold, notifying, by the server, the at least one remote electronic device.

“2. The method of claim 1, wherein the indication comprises a trend of at least two network traffic values for at least one remote electronic device measured at two time periods.

“3. The method of claim 1, wherein the indication comprises a first network traffic value for a first remote electronic device and a second network value for a second remote electronic device.

“4. The method of claim 1, wherein the network traffic value further corresponds to a latency speed.

“5. The method of claim 1, whereby the computer removes at least one remote electronic device from a list of remote electronic devices to receive electronic requests.

“6. The method of claim 1, further comprising: transmitting, by the server to the computer, a second indication corresponding to a status of at least one electronic communication session.

“7. The method of claim 6, wherein the status of the electronic communication session corresponds to computing resources needed to satisfy the electronic request.

“8. The method of claim 6, wherein the second indication comprises an identifier of the electronic request.

“9. The method of claim 1, wherein the indication corresponds to displaying a visual indicator of the network traffic value.

“10. The method of claim 1, wherein the network traffic value corresponds to a future predicted network traffic value based on historical network traffic data.

“11. A system comprising: a server comprising a processor and a non-transitory computer-readable medium containing instructions that when executed by the processor causes the processor to perform operations comprising: generating, for a set of remote electronic devices, a network traffic value corresponding to a volume and speed of data packets communicated between a network and each of the set of remote electronic devices via at least one network routing device; and identifying at least one application associated with an electronic request and an associated threshold to execute the at least one application, the at least one application to be executed by at least one remote electronic device, having the network traffic value satisfying the threshold, during at least one electronic communication session via the network; and transmitting an indication of the network traffic value satisfying the threshold to a computer, the computer configured to: in response to receiving the indication, transmit an instruction corresponding to the network traffic value satisfying the threshold to the server to notify the at least one remote electronic device.

“12. The system of claim 11, wherein the indication comprises a trend of at least two network traffic values for at least one remote electronic device measured at two time periods.

“13. The system of claim 11, wherein the indication comprises a first network traffic value for a first remote electronic device and a second network value for a second remote electronic device.

“14. The system of claim 11, wherein the network traffic value further corresponds to a latency speed.

“15. The system of claim 11, whereby the computer removes at least one remote electronic device from a list of remote electronic devices to receive electronic requests.

“16. The system of claim 11, wherein the instructions further cause the processor to: transmit, to the computer, a second indication corresponding to a status of at least one electronic communication session.

“17. The system of claim 16, wherein the status of the electronic communication session corresponds to computing resources needed to satisfy the electronic request.

“18. The system of claim 16, wherein the second indication comprises an identifier of the electronic request.

“19. The system of claim 11, wherein the indication corresponds to displaying a visual indicator of the network traffic value.

“20. The system of claim 11, wherein the network traffic value corresponds to a future predicted network traffic value based on historical network traffic data.”

URL and more information on this patent, see: Calabrese, Joseph. Routing for remote electronic devices. U.S. Patent Number 11750478, filed September 9, 2021, and published online on September 5, 2023. Patent URL (for desktop use only): https://ppubs.uspto.gov/pubwebapp/external.html?q=(11750478)&db=USPAT&type=ids

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