PacificSource Health Plans Elevates Member Communications with Quadient
PacificSource
- Multistate
U.S. health insurer partners withQuadient to enhance the customer experience for its more than 600,000 members
Founded in 1933, PacificSource is an independent, not-for-profit community health plan serving over 600,000 individuals in
“Our mission is to be the lifelong, trusted partner of our members, helping to improve their health and well-being, their overall health care experience and providing access to affordable care. Our plan materials and member letters are a critical part of this experience,” said
Part of Quadient’s Intelligent Communication Automation platform, Quadient Inspire is a fully integrated enterprise CCM solution that enables organizations to create and deliver personalized, compliant customer communications across all channels, from one centralized platform. Since implementing the solution, PacificSource has reduced plan content blocks by 60%, from nearly 20,000 blocks of content to less than 8,000, reducing IT time spent on research and troubleshooting as well as reducing time spent on maintaining up-to-date content. Scalability and sustainability are at the forefront of the PacificSource customer communication design process. As it moves forward optimizing internal workflow processes and controls in this space according to best practice, there is an opportunity to transition content changes to the respective business owners and reallocate IT resources to high-priority technical work within the organization.
“We are thankful for PacificSource putting its trust in
About Quadient®
Contacts
Global Press Relations Manager | Director of |
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+1-866-883-4260 Ext. 1590 | +1-630-699-8979 | |
[email protected] | [email protected] |
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