Norwich-based American Ambulance stops offering wheelchair vehicles through Medicaid contractor
But inconsistent numbers of rides and lower mileage reimbursement rates have meant driving the state's Medicaid recipients who use wheelchairs to their doctor appointments no longer makes sense for the company, American Ambulance Vice President
Some days, Allard said, the company would get no requests for rides scheduled through Veyo's call center. Other days, he said, the company would be overwhelmed with requests.
"They could give us so many calls one day that there was no way we could possibly handle the volume," he said.
So, as of July, the company's seven wheelchair-accessible vans are staying in the lot, and dispatchers at Veyo's call centers are turning to other companies to complete those ride requests.
According to data released by Veyo last week, American Ambulance was completing about 500 rides for Medicaid members in wheelchair-accessible vans per month through the end of May.
State Rep.
As of May, Veyo already had also ended its contracts for livery rides to medical appointments with Harry's Taxi, Harry's Livery and Red & White Taxi in
Allard said the state's decision to move to a contracted broker system for scheduling Medicaid members' rides over a decade ago has proven difficult for transportation companies like his, as well as for patients and medical facilities.
"It's added a challenge to the facilities and it's added a challenge to the patients," Allard said.
Veyo's contract with the state gives the company about
___
(c)2018 The Day (New London, Conn.)
Visit The Day (New London, Conn.) at www.theday.com
Distributed by Tribune Content Agency, LLC.
Advisor News
Annuity News
Health/Employee Benefits News
Life Insurance News