NorthStar Life Services CEO John McFarland Shares Insights on Advanced Technology Systems at Life Insurance Settlement Association Conference
Industry expert lays out vision for automation of life settlement business processes during panel session at 24th Annual
“We have entered into a new era in business operations, a world in which we can deploy powerful technology systems to model, automate and execute decisions that are determined by business rules,” said McFarland, who has worked in the life settlement industry for more than a decade. “Company executives and life settlement servicing experts create the rules and those decisions can then be executed by automated engines. This minimizes the risk for errors and allows for rapid changes in production workflows.”
LISA’s 24th Annual
“AI and RPA are not ‘blue sky’ concepts, they are very real and powerful business automation technologies that we are integrating into our operation,” said McFarland. “For example, we recently mapped out a 15-step process associated with a specific policy task that we routinely perform for our clients. We then created business rules that were modeled by software systems and our team was eventually able to automate 12 of those 15 steps, significantly increasing the accuracy and efficiency with which we can manage policies.”
McFarland noted that
“The application of advanced technologies, such as AI and RPA, enable us to work more efficiently and to take costs out of the process,” said McFarland. “Moreover, the automation of routine business processes has allowed us to free up our professional staff to perform higher-value work for our clients by using their experience and invaluable human judgment.”
View source version on businesswire.com: https://www.businesswire.com/news/home/20181109005413/en/
NorthStar Life Services
Source:



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