Medicaid beats commercial insurance in satisfaction survey
People gave the government plans an average rating of 784 out of 1,000 -- which is 78 points higher than people gave for commercial plans, according to the release . The survey took place early this year and included 2,145 Medicaid managed care plan members in 36 states, including
The survey found people with Medicaid prioritized different plan elements than did people with commercial insurance. Those with Medicaid said their choice of available doctors was the most important factor in their satisfaction, while people with commercial plans prioritized coverage and benefits.
And people with Medicaid had the easiest access to doctors and hospitals in places with a dominant health plan or a plan that owns a health system -- places like
UPMC was included in the survey but Highmark wasn't, according to a list in the release. Highmark is part owner of
The survey notes that 74 million Americans have health coverage through Medicaid, a joint state-federal program, making it the largest insurance program in the country. In
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