Mariner Finance Implements CreditBrowser® from Digital Matrix Systems to Optimize Consumer Dispute Resolution

Business Wire

PLANO, Texas--(BUSINESS WIRE)--
Digital Matrix Systems, Inc. (DMS) announced today that Mariner Finance, LLC (“Mariner Finance”) has selected the company’s CreditBrowser® solution. Baltimore-based Mariner Finance will leverage CreditBrowser to enhance its investigation of customer inquiries and to help ensure compliance with industry standards and laws for accurate credit reporting.

With physical locations in over half the states, Mariner Finance operates coast-to-coast, focusing on superior customer service. Quality of service is a priority that Mariner Finance strives to deliver, providing customers with creative and flexible lending options.

With consumers and regulators increasingly focused on credit report accuracy and fair lending practices, efficient and standardized access to data is crucial. CreditBrowser® provides a proprietary Subscriber Code report view that consolidates data from multiple credit bureaus, using intuitive headers and color coding to simplify the process and presentation of data. Mariner Finance will use the tool to help address customer inquiries with efficiency and accuracy while upholding its high standards of personalized customer service.

“At Mariner Finance, providing an outstanding customer experience is at the heart of everything we do,” said Kellye Mull, Vice President, Credit Reporting & Disputes at Mariner Finance. “Integrating CreditBrowser® into our processes empowers us to resolve credit report inquiries more quickly and, in turn, builds stronger relationships with our customers.”

“Customers expect clarity, speed, and transparency when it comes to managing their credit,” said Carson York, senior vice president at DMS. “We’re proud to partner with Mariner Finance as they continue to set a high standard for delivering customer-centered lending experiences.”

About Digital Matrix Systems, Inc.

Founded in 1982, Digital Matrix Systems (DMS) enhances business performance for financial institutions and insurers through data-driven insights, advanced analytics, risk management tools, and compliance solutions. DMS empowers clients to leverage credit and alternative data to make critical business decisions with greater confidence and precision. With deep expertise and a comprehensive product suite, including analytics, data compliance solutions, credit policy testing, Metro 2® auditing, and dispute resolution support, DMS helps clients navigate an evolving data ecosystem and stay competitive. For more information, visit www.dms.net and follow DMS on LinkedIn.

About Mariner Finance

Since 1927, the Mariner Finance family of companies has provided individually tailored and convenient lending options to its customers, with the goal of pairing them with a personal loan that meets their immediate needs. Mariner Finance provides hard-working consumers responsible access to credit through respectful, compassionate, and efficient service. Our experienced team members take pride in finding options that are beneficial to each customer’s specific needs and are ready to assist every customer. Superior customer service is the reason for our continued success and why our customers recognize us as the community’s consumer finance company of choice.