League Association of Risk Management Improves Workflow, Communications with CHSI Connections®
LARM, which provides a host of insurance coverage and risk management services to more than 160 governmental entities, including cities, villages and other governmental agencies in
The implementation brings LARM's operations into a cloud environment, which will be especially helpful as the organization evaluates the platform for more potential integration points.
"We have already created efficiencies in both internal and external customer service by giving staff the ability to document who provided what service to which members, and we can now track the work and respond to member requests faster," says
The system also positively affects workflow by preventing duplication of tasks and keeping all users abreast of the latest changes made to a member's record. This is particularly important to the three members of LARM's loss control area, who spend the bulk of their time at members' sites providing safety and risk management services. "Now, once we enter the work performed at the member's site, it's available in real-time to other functional business areas," adds Bos.
LARM's long-term goal is to integrate all member records into the new CRM system, and from there integrate various data from the organization's third-party administrators and other stakeholders. "Previously, we did not have a platform where we could input data and share it internally," notes Bos. "Connections® is a game-changer for being able to share information within our organization."
About
CHSI Technologies is an award-winning global provider of affordable, core enterprise-class software that is tailor-made to fit the unique needs of small property and casualty and commercial Workers' Comp carriers, municipal risk pools, captives and self-insured groups. Leveraging a flexible, hosted platform, CHSI Connections™ Management System solution enables efficient functioning across a variety of business units and combines policy and underwriting administration, CRM, billing and receivables, workflow, claims integration, broker and policyholder portals into a single cloud-based insurance practice management system. Recognized by
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Read the full story at https://www.prweb.com/releases/2018/07/prweb15601405.htm


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