Division of Insurance Launches New Online System for Consumers to Submit Insurance Complaints
The mission of the DOI, part of the
"Hearing consumers' insurance complaints is critical in letting regulators know how people are being treated," said
* The new system gives consumers the ability to state their complaints as well as allowing them to upload supporting documents, including policies, letters or other communications from insurance companies or agents.
* To make the process faster, consumers are notified by email anytime there is activity on the complaint that requires a consumer's attention.
* People will be able to communicate directly and securely with the Division through the portal about their complaints.
DOI's Consumer Services section recovers millions of dollars for consumers every year because of the complaints that are filed. Last fiscal year (
"Moving to the portal benefits consumers," said
The Consumer Complaint Portal can be accessed through the
The portal will require users to set up an account with an email address. Once the account is created, additional information will be requested that will allow the DOI to properly investigate the individual complaint.
A printable complaint form with instructions in Spanish is offered for Spanish speakers that can be downloaded, completed and mailed to the
Consumers with general questions about insurance or questions about how the portal works can contact the DOI at 303-894-7490 / 800-930-3745 / [email protected].
DORA is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in
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