BrightClaim Deploys Livegenic Video Capture Applications to Increase Adjuster Efficiency and Responsiveness

ATLANTA, Sept. 22, 2015 /PRNewswire/ -- BrightClaim, a leading provider of claims administration services to Property/Casualty insurers, and Livegenic, a leader in visual communication solutions for claims, today announced that BrightClaim will deploy the Livegenic suite of real-time video products to equip BrightClaim adjusters with an advanced level of documentation and collaboration.

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BrightClaim is advancing its partnership with insurers by giving them an option to use technology that will enhance customer experience and manage loss costs. BrightClaim will use Livegenic solutions for field adjusting, personal property contents evaluations and in its managed contractor repair network. 

"Insurers we work with are asking for greater visibility into the details of the claims we handle for them," said Quin Netzel, Senior Vice President, BrightClaim. "With Livegenic, we are able to connect our field adjusters with insurance carrier staff, enabling them to see to see what the field adjuster sees and provide immediate guidance regarding claims."

Livegenic solutions provide a new approach to real-time claim management by connecting the insurers, policyholders and field claims professionals through a single collaborative platform. This both improves the quality of loss documentation and accelerates claims cycle time.

Unlike traditional live video conferencing systems, the Livegenic platform delivers live video streaming, video documentation, and customer self-service models within a single cloud based visual collaboration and claim artifact management system. This innovative approach enables a delivery of timely, detailed claims audio, video and pictures, simply and easily. It also supports gathering of visual information in unconnected environments within CAT operations and geographical areas with limited access to data and connectivity.

"We are excited to collaborate with BrightClaim to provide insurers an ability to streamline the adjusting process and visually connect all parties within the claims ecosystem in a way that reduces costs and improves customer experience," said CEO of Livegenic, Alex Polyakov.

BrightClaim will become a Livegenic Certified Training Partner to provide Livegenic product training to claims adjusters.

About BrightClaim

BrightClaim is a leading provider of integrated claims solutions, including property & casualty claims administration, contents evaluation, warranty administration, contractor network management and catastrophe claims services. 

From individual claims services to complete claims outsourcing, BrightClaim provides superior claims outcomes backed by quantitative performance metrics. For more information, visit www.brightclaim.com.

About Livegenic

Livegenic provides live video technology solutions for claims and insurance, customer service, and field operations to help organizations reduce costs, improve customer satisfaction, and mitigate business related risks. Find out more about Livegenic at www.livegenic.com.

Livegenic is supported by the Ben Franklin Technology Partners of Southeastern PA, an initiative of the Pennsylvania Department of Community and Economic Development funded by the Ben Franklin Technology Development Authority. For more information, visit www.sep.benfranklin.org and follow @bftp_sep.

Contact: 

For BrightClaim:
Quin Netzel, SVP
[email protected]
(904) 568-1489

For Livegenic:
Alex Polyakov, CEO  
[email protected]
(844) 548.-3436 x702

To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/brightclaim-deploys-livegenic-video-capture-applications-to-increase-adjuster-efficiency-and-responsiveness-300146692.html

SOURCE BrightClaim, Inc.