Allstate’s Catastrophe Team Deploys to Support North and South Carolina Communities
After a disaster strikes, it's important that people in impacted communities know they are not alone. Today, teams of Allstaters began making their way north from
In all, Allstate has 2,800 people engaged in responding to our customers, including hundreds of adjusters staged on the outskirts of
"Deploying catastrophe response teams allows us to enter damaged areas as soon as local authorities give us the green light, which will enable us to start helping people quickly," said
When storms like
Step One: Call your agent or insurance company and review your auto and home insurance policies.
Most comprehensive auto polices provide coverage for vehicles damaged by floods or rising water. Allstate generally covers flood damage on automobiles if you purchased comprehensive coverage, subject to the terms and conditions of your policy. If you purchased a policy that only covers collision losses, you likely will not have coverage for damage from a flood.
Flood damage to homes is not part of most private company homeowners insurance policies, but instead is provided by the federal government through the National Flood Insurance Program (NFIP). The NFIP offers maximum limits of up to
If you purchased a NFIP policy through an Allstate agency, you can call 1-800-54-STORM (1-800-547-8676). Allstate is a servicing agent for the NFIP that will work to settle the claim. Under certain conditions described by
Prior to contacting your insurance company, check your records. You may have different insurance companies that provide coverage for different losses such as a separate wind or flood policy. For example, in
Once you have your information, contact your agent or insurance company to file a claim. For Allstate, you can contact any local Allstate agency, call 1-800-54-STORM (1-800-547-8676), or log in to allstate.com and start your claim online. If you call Allstate and do not have your information we'll help access it for you.
Step Three: When it's safe, document your damage.
If it's safe to do so, start separating damaged from undamaged property. If possible, use your phone to take photos of the damaged property. This includes any discarded items, structural damage and standing flood levels. Documenting the damage to your home and having evidence of your possessions helps the adjuster prepare a repair estimate.
Step Four: Explore federal aid programs.
If you did not purchase a flood policy from the NFIP, there may be government assistance programs available. Please visit https://www.usa.gov/disaster-financial-help for further information.
For more information about catastrophe response, please visit: https://www.allstate.com/catastrophe/catastrophe-team.aspx
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