Alliant Insurance Services to Acquire Nava, Creating an AI-Native Model for the Future of Employee Benefits
This combination brings together connected intelligence, human expertise, and national scale to improve benefits performance every day, not just at renewal
The acquisition comes at an important inflection point for the industry. Technology has long supported benefits brokerage, but artificial intelligence creates an opportunity to fundamentally change how benefits are delivered. Rather than adding another technology layer to a traditional service model, Alliant and Nava intend to create a more connected operating model in which real-time intelligence, technology, and human expertise work together to improve benefits performance for employers and their people.
“AI is not an incremental change for our industry. It creates the opportunity to rethink how benefits are delivered from the ground up,” said
For decades, the industry has operated around a persistent tradeoff: better service meant higher costs, while greater efficiency often meant less support. AI creates the opportunity to break that tradeoff. By delivering better service more efficiently, the combined model serves more people more deeply, rather than providing less support to the same population.
“Employers today expect more than traditional brokerage services,” said
Founded to reimagine how people experience employee benefits, Nava built HQ, the first platform that connects all four stakeholders in benefits on one system: the producer, the service team, the HR team, and the employee. In the traditional model, those groups work in separate tools, passing information by email and spreadsheet. Connecting them changes what a benefits team delivers. Renewal quoting and scenario modeling that once took a week now happens live, in minutes. HQ’s AI resolves 81% of member support inquiries on its own at a 4.5 out of 5 satisfaction score, so employees get answers around the clock and advocates focus on the situations that matter most, like access to care and medical bill review. Nava’s clients give it a lifetime Net Promoter Score of 89, among the highest in the industry.
“We started Nava to make healthcare work better for the average American, and we’ve spent six years building a team obsessed with using technology to do it," said
Together, Alliant and Nava are creating an AI-native, human-backed, and advisor-led benefits model. This is more than the acquisition of a tech-enabled broker. Nava brings proven technology innovation and specialized expertise in engineering, data science, AI, and employee benefits. Alliant brings trusted relationships, advisory talent, national scale, and the infrastructure required to modernize benefits delivery for more employers and employees.
“Healthcare is deeply personal, and people deserve guidance when they need it most, not just during open enrollment,” said Overbey. “Together, Alliant and Nava will create a more connected benefits experience that gives employees greater confidence while helping employers deliver more value through their benefits programs.”
Terms of the transaction were not disclosed. Barclays served as exclusive financial advisor to
About
Within the industry, Alliant is recognized as a leading destination for top-tier brokerage talent in the
Visit us at alliant.com.
About Nava
Nava is an AI-native benefits brokerage, the first to fuse innovative technology with deep benefits expertise to make great benefits easy for growing businesses. Employers turn to Nava to lower costs, delight employees, and lighten the load on HR teams. Its platform, HQ, connects producers, service teams, HR teams, and employees on a single system with shared data and a common intelligence layer, replacing the fragmented tools and manual handoffs that slow traditional brokerages down. Nava is rated 4.8 out of 5 on G2 and holds a lifetime Net Promoter Score of 89.
View source version on businesswire.com: https://www.businesswire.com/news/home/20260818569826/en/
Nick Kopinga
First Vice President
Corporate Marketing and Communications
(949) 260-5004
[email protected]
Source: Alliant Insurance Services


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