Washington Health Benefit Exchange Names Faneuil to Operate Call Center in Spokane, Washington [Professional Services Close – Up]

The Washington Health Benefit Exchange announced it selected Faneuil, Inc. to operate the call center for Washington Healthplanfinder, the state's new online health insurance marketplace launching this fall.

Faneuil, a company focusing on multi-channel customer care services, will open the call center in Spokane, Wash., in September 2013. They will begin enrolling residents on October 1 for coverage that takes effect on January 1, 2014.

According to a release, Washington Healthplanfinder will offer an online marketplace where individuals, families and small businesses can make apples-to-apples comparisons of health insurance plans, determine if they are eligible for low-cost or free options, and choose the plan that fits their needs and their budget. Consumers will be able to access customer service support through the Faneuil- run call center, agents and brokers, and through a network of certified in-person assistance across the state.

"We are proud to partner with Faneuil to bring quality support to our customers," said Beth Walter, Director of Operations for Washington Healthplanfinder. "The company has extensive experience developing and providing exemplary customer service in highly complex environments - a skill that will be important to our overall success with Washington Healthplanfinder."

"We're honored that the State of Washington recognizes how we have represented and supported our call center clients for the past 20 years," said Anna Van Buren, CEO for Faneuil. "We have a solid track record of delivering exemplary service, meeting rigorous deadlines and maintaining strong client relationships. We're excited about the quality workforce available for this call center in Spokane and we are privileged to be asked to be part of this new initiative to help Washington residents."

The Washington Health Benefit Exchange is a public-private partnership established in accordance with the Patient Protection and Affordable Care Act of 2010 (ACA) with the goal to redefine people's experience with health care through the creation of a new health insurance marketplace for individuals and small businesses.

Washington Healthplanfinder will be a new online marketplace for individuals, families and small businesses in Washington to compare and enroll in health insurance coverage and gain access to tax credits, reduced cost sharing and public programs such as Medicaid.

Faneuil, Inc. is a company focusing on technology-enabled in- person and automated service delivery, particularly in complex, highly regulated environments in which precision and mastery of guidelines are of critical importance.

More information

wahbexchange.org

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