The Knowledge Management Buyers’ Guide
| By Anonymous | |
| Proquest LLC |
Tools & Products for Improving Business Performance
RESEARCH CENTERS
* Business Intelligence
* Business Process Management
* Collaboration/Social Tools
* Competitive Intelligence
* Content Management
* Customer Relationship Management
* Digital Asset Management
* Document Management/Conversion
* Email Management
* Enterprise Application Integration
* Enterprise Search
* Image, Forms,
* Intellectual Property Management
* Knowledge Management
* Portals
* Records Management, E-Discovery, Compliance
* Workflow
SOLUTIONS
* Consultant, Integrator,
* e-Commerce
* Education
* Energy
* Financial Services
* Government
* Healthcare
* Insurance
* Legal
* Manufacturing
* Media/Entertainment
* Pharmaceutical, Life Sciences
* Telecom
* Transportation, Aerospace
Visit this guide online at www.kmworld.com
PH: 917.237.0390
FAX: 917.237.0391
A2iA is a developer of specialized and highly intelligent software tools that help users access more of their critical data and automate their document processing workflows. Our products help drive efficiency and ROI performance, including handwriting recognition, intelligent word and optical character recognition, and automatic classification engines, that address our customers' complex data extraction and document processing needs.
* A2iA DocumentReader
* A2iA FieldReader
* A2iA CheckReader
* A2iA AddressReader
* A2iA Mobility
PH: 800.875.7009 or 813.875.7575
FAX: 813.875.7705
www.accusoft.com/contactform.htm
* ImagXpress
* ImageGear for .NET
*
* Prizm Content Connect
* Prizm PDF Converter
Burlington ON L7N 3H8
PH: 905.631.2875
Adlib PDF delivers enterprise-class, document-toPDF conversion software. Delivering high-fidelity PDF renditions, accurate OCR capabilities, and intelligent document assembly, Adlib automatically converts, combines and enhances documents to support document-centric business goals such as collaboration, compliance, and long-term archiving.
Adlib PDF for LifeSciences
Top life Sciences companies trust Adlib to create compliant and searchable PDF files. Adlib PDF delivers a superior rendering engine, which retains the integrity of the original documents, while delivering the advanced formatting and navigation required to normalize content in compliance with submission protocols including
Adlib PDF for Government
Leading government organizations around the world use Adlib to convert critical content As the PDF experts, governments trust Adlib's superior rendering technology to convert and assemble a wide variety and volume of documents to PDF, while retaining the source material's integrity and ensuring adherence to privacy and regulatory standards.
Adlib PDF for Finance & Insurance
Finance and Insurance firms rely on Adlib PDF's advanced rendering capabilities. Whether transforming incoming client communications into searchable PDF files for case management and archiving, or automatically producing compliant client-facing materials such as reports, and product collateral, Adlib maintains document integrity while producing the requisite formatting and navigation attributes.
* Adlib PDF for LifeSciences
* Adlib PDF for Government
* Adlib PDF for Finance & Insurance
Code 42
PH: 612.333.4242
Since 2001, Code42 has developed intuitive, optimized technology to securely control the world's information. CrashPlan from Code42 protects and manages exabytes of data across millions of devices and for some of the largest organizations globally, including Adobe, Target,
Award-winning CrashPlan enterprise endpoint backup empowers a single admin to support thousands of employees, while empowering users to easily access and restore data on their own. CrashPlan protects millions of devices and exabytes of data globally; many of the world's top brands trust CrashPlan to safeguard their sensitive corporate information.
Leveraging Code42's trusted security and proven technology, SharePlan is a secure, enterprise-ready file sync and share platform that facilitates smart, real-time collaboration across all devices, while enforcing corporate security requirements. With SharePlan's unmatched flexibility, IT maintains complete data visibility and control, and users enjoy a solution that just keeps working.
* CrashPlan
* SharePlan
Comintelli
Kista Science Tower Hanstavägen 31
Kista Stockholms Län, 16453 Sweden
PH: +46-8-663 76 00
Comintelli® is a leading provider of
* Knowledge XChanger
Connotate
Tower II, 4th Floor
PH: 732.296.8844
FAX: 732.296.0330
Connotate provides enterprise-class tools and services to automate the monitoring and collection of Web data. For organizations in which content and data are vital to success, Connotate provides the most scalable, reliable and accurate Web data monitoring solutions spanning a variety of vertical markets.
*
* FetchCheck
PH: 1.800.635.5476 (
00.800.2673.7642 (
Follow us! * * * * PH: 310.526.8890 Smart Mobile Apps For Business The mobile revolution is now. In 2013, more people accessed the internet using a mobile device than a PC, and the number of mobile connected devices will exceed the world's population this year-more than 7 billion and counting. At the same time, more and more employees are working remotely, and they expect to be connected anytime, from anywhere. Our smartphones are full of mobile apps, yet virtually none of these apps help us in business. The future of business is smart mobile business, and Interneer enables the business world to enter this new mobile era. Interneer is a new generation Business Process Management (BPM) software provider that empowers business professionals to build smart mobile apps for business and process automation applications. Today's business executives need business apps that are mobile, agile, easy to use, and connected to a variety of back-end systems for optimal efficiency and productivity. Interneer offers a highly intuitive BPM software application platform that allows business users to create, deploy and manage business mobile apps and enterprise level process automation applications. Interneer software was bom in the cloud, and designed for the business user. Interneer Intellect BPM The Interneer Intellect BPM 7 platform, released in April of 2013, is designed for business professionals who need to automate business processes without requiring any programming. Business professionals use an intuitive drag-and-drop user interface for rapid application development, with simple apps being built in hours or days. Deployment is drastically simplified, and ongoing with changes available immediately based on dynamic application development Interneer Intellect MobileApps The Interneer Intellect MobileApps product enables business professionals to develop smart mobile apps for business within hours. Built on top of the Intellect BPM platform, development requires no programming, processes are easy to adjust, and it's simple to integrate mobile business apps with backend systems and other enterprise applications. Intellect MobileApps is an ideal way to develop and manage B2B mobile apps designed for workers in the field and a remote workforce. Mobile devices are delivering features never obtained on a PC, such as instant-on operating systems, extreme portability, low cost, and always-on Internet connectivity. Now is the time to develop smart mobile apps for business. Interneer Intellect in the Cloud and On-Premises Interneer is available as a With Interneer Intellect BPM Cloud, you log in to manage your operations, and we take care of the rest. No upkeep, no maintenance, no fixed overhead. The only thing you'll have to worry about is running your business. Interneer Intellect BPM On-Premises offers an easy access interface that makes it easy for your IT staff to get the software up and running on your network in no time. Once it's live, anyone at your company can use it to build, manage, or change workflows without having to write a single line of code. Interneer Intellect BPM Product Overview * Drag, Drop, and Go-Build any workflow you need by dragging and dropping. No technical background required. Remarkably simple to learn. It's entirely template-based, so you can create your workflow structure just one time and then use it for every other process. * All-in-One Business Engine-Capture data directly in the system and create databases on the fly. Build forms with just a few clicks and then immediately put them into use. * A Total View-Real-time reporting and Business Intelligence features give minute-to-minute insight into what's working in your business and what's not. Responsiveness and flexibility allow necessary changes on a moment's notice. * Systran Integration-Easily integrates with local databases and third-party systems. Model, launch, and make changes in real time without programming. * Document Integration-Store, manage, and track documents directly in the system. * Security and Permission Based Access-You decide which people, positions, and groups can see and do what, when, and under which conditions. Interneer has hundreds of customers including Bose, Interneer is headquartered in * Intellect MobileApps * Intellect BPM 7 PH: 800.737.8738 KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA Service Experience Management lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global 100 and more than 250 government agencies. KANA is based in KANA Enterprise KANA Enterprise is a customer experience management software solution for large enterprises. It includes solutions for the agent desktop, email management, knowledge management, case management, chat, co-browse, social listening, social analytics, mobile self-service and Web self service. It also provides customer service managers drag and drop technology to design complex business processes that connect people via a common user interface and orchestrates the flow of data across disparate systems. We call it DesignOrchestra te -Listen. KANA Express KANA Express is a multi-channel customer service solution delivered via the cloud. It supports consistent customer service via phone, email, five and automated chat, Web self-service, and social media, KANA Express unifies customer contact records and knowledge resources and automatically delivers contextual help and information when and where it is needed. The solution is scalable to handle hundreds of thousands of transactions a day, even for businesses with as few as 20 call center agents. KANA Express provides a centralized and powerful knowledgebase that automatically scans text in emails, chat sessions and Web self-service interactions and then quickly displays relevant answers and information in seconds-consistently and accurately. The solution also features sophisticated reporting and analytics for proactive performance management for realtime insight into the status of each customer, department and agent. A powerful integration server supports ease of connectivity with front office and unified communication systems such as IVR, ACD, CTI and CRM, as well as back office functions such as accounting and ERP systems. KANA Lagan Enterprise Lagan Enterprise is specifically designed around the challenging data management and integration requirements of the Public Sector and as such delivers a powerful blend of case management, business process management, knowledge management, realtime analytics and social media capabilities. It also supports online government services initiatives that utilize the Web, mobile and social media, accelerating channel shift strategies to deliver improved service at lower cost. Lagan Enterprise is designed to easily integrate with existing infrastructure and back-office systems, scale to meet fluctuations in service requests and quickly add support for complementary solutions. Workflow and customer relationship management technologies combined with an extensive knowledgebase put accurate information at the fingertips of service reps. KANA Lagan Express KANA Lagan Express will support your service's channel-shift strategy by enabling the quick and efficient handling of citizen and customer contacts across all contact channels. It is delivered via the cloud and can be fully aligned with your customer contact processes to ensure that all contacts, regardless of source, are handled in a quick and uniform way by utilizing a central knowledge base for consistent service delivery. Lagan Express provides a complete suite of integrated multi-channel contact and knowledge management capabilities, ideally suited to public sector organizations looking to deliver significant improvements in customer service quality, accuracy and response times. Its powerful and flexible Web selfservice and chat facilities, together with focused knowledge and email management capabilities deliver significant improvements in service quality, accuracy and response times. * KANA Enterprise * KANA Express * KANA Lagan Enterprise * KANA Lagan Express * KANA Agent Desktop * KANA Chat * KANA Email Management * KANA Experience Analytics * KANA Knowledge Management * KANA Web Self-Service PH: 800.474.1149 or 650.294.4680 Follow this link to access the * Collaboration Spaces(TM) * Knowledge Spaces(TM) * Email Spaces(TM) * Chat Spaces(TM) * Social KnowledgeBase(TM) PH: 866.4N0ETIX or 425.372.2699 FAX: 866.436.0406 The Oracle Applications Reporting Experts Noetix BI, a tightly integrated family of products for operational and strategic reporting, includes: NoetixViews-NoetixViews is a key component of Noetix BI. Business users have the need for operational reporting-the foundation upon which all other reporting is based. In order to do their jobs, access to detailed, real-time data based upon the OLTP system is critical. NoetixViews addresses this need out of the box. Noetix Analytics-Noetix Analytics extends upon the NoetixViews foundation of providing detailed, real-time information for business users to deliver multi-dimensional and historical data for Analysts and Executives. Together, Noetix Analytics and NoetixViews represent the "content" part of the Noetix BI story. Noetix Generator-Together with NoetixViews and Noetix Analytics, Noetix Generator completes the Noetix BI solution. It significantly reduces the tedious effort in implementing BI applications by fully automating the integration of NoetixViews and Noetix Analytics into the reporting tool's metadata layer (like IBM Cognos BI, Oracle BI, Oracle Discoverer, SAP BusinessObjects, Microsoft BI, and QlikView). Together, these products make up the Noetix BI solution that provides organizations with true end-toend enterprise reporting designed to help maximize their investment in Oracle Applications. * NoetixViews * Noetix Analytics * Noetix Generator PH: 401.528.1145 sales@traction software .com Traction TeamPage makes it easy to communicate, work together, find what you need, and stay on top of what's happening in your business. TeamPage integrates action tracking, Twitter-style status, threaded discussion, collaboration, social networking, and search. With TeamPage you can share, task, tag and discuss what you see on the Web and content stored in SharePoint, Exchange, Documentum, Notes, SQL Databases, or other systems of record. TeamPage is ideal for all collaborative work including project management, research, development, support, knowledge management, and exception handling. * Traction® TeamPage * Traction® TeamPage Attivio Search * Traction® Feed Reader * Traction® Instant Publisher
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