Telefonix Becomes First New Zeacom IP Office Contact Centre Partner in UK

Frimley, Surrey (PRWEB UK) 27 May 2011

As Zeacom's first authorized partner on IP Office in the United Kingdom, Telefonix Voice & Data brings to its clients a high degree of technical proficiency, a 12 year understanding of the IP Office system, renowned professionalism, and unparalleled regional and vertical knowledge. The company’s clients, including Honda, Rightmove, O'Reilly and one of the UK's largest loan companies, span across the small business market-space, with a particular specialty in finance, insurance and service providers.

"Our commitment to providing our customers the best solutions using the best technology has confirmed our belief of just how strong the demand for state of the art contact centre software has become on the IP Office Phone System. This is why we are so excited about becoming a Zeacom partner," said Mike Kirby, Managing Director at Telefonix Voice & Data. "With Zeacom and Avaya partnerships, we believe that Telefonix solutions are the most complete contact centre package in the small and medium business telephony space. As one of Zeacom's exclusive partners, Telefonix Voice & Data continues to ensure that its client needs are supported by the best possible extra layer of end-to-end service, from sales to delivery, training, and support."

“Zeacom are delighted by the appointment of Telefonix Voice & Data as the first to sign up to the new UK Zeacom channel partner program for IP Office” said Richard Moss, UK Channel Manager for Zeacom. “Telefonix Voice & Data and Zeacom together offer small business clients the ability to have large enterprise-class contact centre applications in smaller business environments. With any size business looking at new ways to improve the way they interact with their customers, voice-only contact centres will soon be a thing of the past. Working with Telefonix, Zeacom enables IP Office clients to embrace the increasing demand on them to interact with their customers via the media stream that best suits the customer, rather than dictated to by the constraints of their PBX/switch. Zeacom’s contact centre application intelligently routes, measures and reports on SMS, email, webchat and social media, both inbound and outbound, delivering a rich solution with Telefonix to their customers”

Having analysed the various small business contact centre offerings available, Telefonix Voice & Data felt that the Zeacom IP Office contact centre suite offered companies the most comprehensive single point solution, needing only a single CTI server platform to provide comprehensive functionality. This allows companies to their total cost of ownership knowing they have less software to update and hardware to maintain.

Zeacom contact centre features go beyond that though, from a familiar Microsoft look and feel to a presence capability for all employees, allowing managers to monitor team activity and enhance employee performance. Users benefit by easily managing all their communications from their desktop, and as the company's needs evolve, the consistent operation across the product means that little training is required. The Zeacom and IP Office combination provides enterprise-level metrics through fine granularity reporting tools providing unrivalled company business visibility.

Playing to Telefonix Voice & Data's strength as a complete bespoke telephone system solutions provider, Zeacom's software is easily customized for individual company requirements and can be coupled to a wide range of 3rd party interfaces to boost customer service and productivity. The high end functionality specially designed for SME companies is modular and scalable; growing with a business.

About Telefonix Voice & Data: Telefonix Voice & Data is a national leader in business phone systems for small and medium business across the United Kingdom. The company provides unified communications, contact centres, data solutions and related services directly to leading businesses and small and medium companies of all sizes, which depend on Telefonix Voice & Data for state-of-the-art technology solutions that improve efficiency, collaboration, customer service and competitiveness.

About Zeacom: Zeacom is a leading provider of Unified Communications solutions for organisations with up to 2500 desktops and contact centres with between five and 500 agents. More than 2800 small and medium-sized organisations across 25 countries use Zeacom's business communications software to improve communication, collaboration and productivity. Zeacom's heritage in delivering state of the art, award-winning contact centre solutions has given the company a strong global presence and enabled it to rapidly transform into a successful high-growth UC business in recent years. ZCC partners with Microsoft, Cisco, Avaya and NEC and also integrates other market leading application providers.

About Avaya IP Office: Avaya IP Office is the world's most popular small business phone system designed to meet the needs of home offices, standalone businesses, and networked branch and head offices. Built from the ground up specifically for small and medium-size businesses, IP Office delivers the communications capabilities big businesses are used to with the elegant simplicity and ease of use small businesses consider a must have. This best-of-both-worlds small business phone system helps growing enterprises differentiate themselves from competitors through enhanced employee productivity, lower costs, and improved customer service.

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