RCN Recognized as the “Best” Lehigh Valley ISP in Annual Reader Poll

Lehigh, PA (PRWEB) June 29, 2012

The results are in and they are as expected. For the fifth consecutive year, RCN was recently recognized as the “Best Internet Service Provider” by Lehigh Valley Magazine as part of the annual “Best of the Valley” voting for 2012.

Lehigh Valley Magazine readers were informed of the contest at the beginning of the year and were encouraged to vote on their favorite local companies and establishments in a wide range of categories including “Best Pet Groomer” and “Best Health Insurance Provider”. Given the array of categories, it is one of the most widely read editions of the publication on an annual basis, as it introduces readers to companies they may not be familiar with otherwise.

The Lehigh Valley cable Internet and TV provider points to recent enhancements that have resulted in the accolades. All of RCN’s connectivity is secured with fiber optic cabling, allowing for supremely reliable uptime and for multiple users under the same roof to upload and download data seamlessly, regardless of their device. This also allows for connectivity speeds up to ten times faster than DSL, bringing new meaning to the phrase “high speed Internet”.

"RCN has worked hard over the past 20 months to redefine how we do business with our customers," said Sanford Ames, Jr., Vice President and General Manager of RCN Pennsylvania Markets. "Winning the 'The Best of" recognizes that our recent investments in technology are delivering faster internet speeds, greater reliability and an overall stellar online experience. We thank the readers for their votes."

RCN plans to build on their recent success and has set their sights on being more than just the preferred supplier of cable Internet for the Lehigh Valley. Ever committed to expanding their customer’s viewing options regardless of location, RCN recently launched HBO GO and MAX GO options, allowing subscribers to watch their favorite shows and movies directly on their smart phone or tablet.
While RCN’s array of channels allows for multiple viewing experiences, they also realize all programming is not for everyone. Heeding the concerns of parents, they have enabled features that restrict the viewing of certain shows based on title or rating and that are only accessible by entering a passcode a parent has created.

They believe their phone services are just as exemplary in terms of offerings for businesses and home residences, with features including unlimited nationwide calling, voicemail, and three-way calling. All correspondence happens on a crystal clear digital line for maximum clarity. Other useful add-ons for Lehigh Valley phone subscribers consist of distinctive ringtones, automatic call rejection from private or unrecognized numbers, as well as reduced call rates for international numbers.

RCN also attributes its success in the Lehigh Valley in large part to its ongoing outreach and community involvement programs. They regularly give free airtime and match employee contributions to worthwhile and noteworthy non-profit organizations, totaling in the millions of dollars of charitable donations. On a national level, they have partnered with such organizations as the United Way of America, the Alzheimer’s Association, and the American Diabetes Association.

Recent homegrown charitable participation include broadcasts for the Dream Come True telethon, the Celtic Classic, and the State Theatre, proving that they bring Lehigh county and the surrounding area more than just TV, cable Internet and phone services. RCN is committed to helping area residents build a strong community through both the services it offers and the local organizations and events it supports.

Their philanthropic mindset for the community flows into their responsibility as the favorites among Internet service providers in the Lehigh Valley in the form of increasing customer satisfaction. Recognizing that superior customer service is the lynchpin for gaining and maintaining business, RCN has made the executive decision to bring all support back home — all day, every day — despite the additional associated costs. RCN has also made substantial investments to their website, allowing customers to login and pay their bills as well as make changes to their existing services and plans with greater ease. When customers access their account online, they also have the opportunity to enroll in a rewards program for additional benefits and savings.

RCN received their awards as the Lehigh Valley ISP of choice along with other winners of their respective categories at a ceremony on Monday, June 25th.

About
RCN Telecom Services, LLC (http://www.rcn.com) is a privately-held competitive broadband services provider delivering all-digital and high-definition video, high-speed Internet and premium phone services to residential and small-medium business customers. RCN's primary service areas include Washington, D.C., Philadelphia, Lehigh Valley (PA), New York City, Boston and Chicago.

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