NGE Introduces Its Windshield Protection Plans [Professional Services Close – Up]

The National Glass Exchange (NGE) has launched its Windshield Protection Plans in markets across the US.

According to a release, the Plans supplement existing auto insurance and provide for repair or replacement of the covered vehicle's windshield. "This is a completely new product in the automotive glass services sector," said Ken Keller, CEO of NGE. "We worked with a great deal of input from the insurance industry to design a program to meet their needs, as well as to be a shot in the arm for the stagnant auto glass industry." The Plans are sold exclusively through insurance agents and auto dealers. They take advantage of a growing opportunity in the consumer marketplace: a trend toward raising deductibles leaves tens of millions of motorists at risk for high out-of-pocket expenses for a windshield replacement.

NGE is solving a growing problem for auto insurers as well. By utilizing Windshield Protection Plans, insurers can transfer claims risk and fraud concerns, as well as the claims administration, to a third party, while maintaining a high level of customer care for their insured. NGE's claims administration is not tied to an auto glass retailer or manufacturer, therefore it avoids conflicts of interest. The end customer is the top priority.

"The industry has been waiting for something new," said Keller. "An alarming decrease in retail competition has been occurring across the country leading to broad implications for retailers, consumers and insurers. Additionally, the limited options for Third Party Administration leave insurers with mounting uncertainty and higher expenses."

NGE announced it had secured underwriting in June of 2012. Since then, the company has been working closely with its claims administrator and call center to fine tune processes and procedures that are specific to windshield repair and replacement. The administrator has a track record with warranty and protection plans covering numerous automotive and consumer goods. "Since this is a such an innovative approach, it's been a big job to get all the pieces just right," said Keller. The time has been well spent however, as NGE's Windshield Protection Plans are designed to have longevity in the marketplace by providing solutions for the insurance industry both in the present and the future.

Independent insurance agencies and auto dealerships may register on-line to sell the Plans.

More information:

www.ngeserv.com

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