Mutual Benefit Group Selects Accenture to Lead Insurance Claims Processing Software Modernization Initiative

Insurer to implement Accenture Claim Components software to improve customer service

NEW YORK--(BUSINESS WIRE)-- Accenture (NYSE: ACN) announced today that Mutual Benefit Group has selected Accenture Claim Components to replace the insurer’s legacy claims systems. The new system, which will be implemented by Accenture, will help Mutual Benefit Group achieve faster, more efficient claims processing and enable improved customer service.

Mutual Benefit Group, which currently uses Accenture Duck Creek Policy Administration as its core policy processing system, writes personal and commercial lines in Pennsylvania and Maryland.

“Claims management is a key driver in customer satisfaction, and providing quality products supported by superior claims service is part of our core mission,” stated Mark Russell, Vice President of Claims, Mutual Benefit Group. “Accenture Claim Components will give adjusters greater control over business processes and customer information, and will enable us to more efficiently manage our claims handling. The solution has the depth and breadth of functionality that will give a company of our size a competitive advantage. That, along with the long-standing relationship with the Accenture Duck Creek team, made Accenture Claim Components the obvious choice.”

“We see great value in implementing Accenture’s suite of property and casualty software,” commented Rick Laabs, Chief Information Officer, Mutual Benefit Group. “It will allow us to take advantage of the configurability of our policy, billing and claims solutions, leverage integrated data and move towards a single view of our customer.”

Mutual Benefit Group has also licensed Accenture Duck Creek billing software in anticipation of leveraging the analytical benefits of accessing integrated policy, claims and account payment data.

“Being selected by Mutual Benefit Group is an affirmation of the strength of our claims and billing solutions,” said Michael A. Jackowski, global managing director of Accenture Software for P&C Insurance. “We are pleased that another mid-market carrier has selected Accenture Claim Components, reinforcing the fact that Accenture now delivers the industry’s most advanced claims technology to carriers of all sizes. The additional selection of our billing system illustrates that we are succeeding in our goal of building the strongest suite of insurance software in the industry.”

Accenture’s award-winning policy and claims software offers carriers an integrated, end-to-end suite of software with modules that can be implemented individually or as part of a broader migration strategy. Insurers of all sizes can benefit from a flexible suite of P&C software that allows them to configure products, transact lines of business and process claims.

About Mutual Benefit Group

A regional property/casualty carrier based in Huntingdon, Pennsylvania, Mutual Benefit Group provides a full line of commercial and personal insurance coverage. It serves more than 90,000 policyholders in Pennsylvania and Maryland through a network of 250 independent agents. Comprised of member companies Mutual Benefit Insurance Company and Select Risk Insurance Company, the Group reported premium writings of $109 million and consolidated assets of $194 million in 2011. Founded in 1908, Mutual Benefit Group is rated A- (Excellent) by A.M. Best. Since 2004, the firm has consistently ranked as one of the top three carriers on the Insurance Agents and Brokers biannual Company Satisfaction Index Survey. Mutual Benefit was named one of the Best Places to Work in Pennsylvania in 2009, 2010, and 2011, and has been listed among the top 100 businesses in the region by Pennsylvania Business Central.

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with approximately 246,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011. Its home page is www.accenture.com

Accenture Software combines deep technology acumen with industry knowledge to develop differentiated software products. It offers innovative software-based solutions to enable organizations to meet their business goals and achieve high performance. Its home page is www.accenture.com/software. For P&C Insurance software, its home page is www.accenture.com/pcsoftware.

AccentureFrancois Luu, + 33 6 60 53 84 28
[email protected]
orSean Conway, + 917 452 6444
[email protected]
orPeter Soh, + 703-947-2571
[email protected]

Source: Accenture