InformationWeek Lists Jackson National Life Insurance Company as a Top Technology Innovator [Professional Services Close – Up]

Jackson National Life Insurance Company announced it was selected for the 2013 InformationWeek 500 - a list of the top U.S. technology innovators.

In a release, the Company noted that Jackson was recognized for its "Genius" system, a digital database of policy details that dramatically improved the accuracy and speed of information available to the Jackson Service Center associates.

"Ranking on the InformationWeek 500 is a notable achievement for our organization and a testament to the hard work and creativity of our associates," said James Sopha, chief operating officer of Jackson. "Jackson has built a foundation on being a forward-looking and innovative company that is able to quickly adapt to the changing business landscape, particularly in the design and implementation of new technology and retirement products. This flexibility has given us a competitive edge in the financial services industry."

Built in-house, the Genius system is an internal, digital reference guide that produces contract-specific information for Service Center associates. It allows associates to discuss product features specifically pertinent to each individual customer's Jackson contract. Genius compiles and "pushes" information specific to the caller's product to an associate, including different benefit options and state variations.

"Jackson takes pride in the fact we have won the World Class Customer Satisfaction Award for our Service Center every year since 2006 because of our proven commitment to serving the diverse needs of policyholders," said Sopha. "The new Genius system allowed us to enhance the technology to quickly filter through the tens of thousands of different policies, features and benefit combinations we offer, answering customers' questions faster and more thoroughly."

InformationWeek identifies and honors the nation's most innovative users of information technology with its annual InformationWeek 500 listing, and also tracks the technology, strategies, investments and administrative practices.

"The theme of this year's InformationWeek 500 is digital business. It's a movement, rooted in data analytics, mobile computing, social networking and other customer-focused technologies, that are turning companies and industries on their ear," said InformationWeek Editor in Chief Rob Preston. "Every enterprise is now a digital business - or needs to become one fast. The organizations in our ranking are leading the way."

InformationWeek is produced by UBM Tech, a media business.

Jackson National Life Insurance Company is a subsidiary of Prudential, a company incorporated in England and Wales.

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