Fortis Goes Live With Fineos Disability Claims Management System

Portland, Maine – 26^th February 2003. FINEOS Corporation, a leading innovator of insurance and banking software, has just announced that Fortis Benefits Insurance Company has gone live with its multi-channel intake and claims management system, FINEOS Disability Claims Manager. 

Implemented over nine months, the solution has enabled Fortis Benefits, based in Kansas City, Missouri, to migrate its disability claims management process to a highly efficient, customer-focused workflow system. 

With a single online view of claims file information across the organization, FINEOS Disability Claims Manager allows multiple people to view and work on claims at the same time, which makes for faster, more accurate claims decisions. Better management information also helps in managing the company’s claims pipeline, and enables actuarial staff to make more informed decisions. Customer service is improved by providing staff with immediate access to the reporting and data they need for service queries. 

Having implemented the first phase of the FINEOS Disability Claims Manager solution in its central Benefit Center, Fortis Benefits is already realizing some benefits. According to Mary Anne Brazeal, Project Manager, Fortis Benefits: “The FINEOS solution makes for better claims outcomes, which means better decisions being made at the right moment in time in the claim. This creates a win-win for both our company and for our employers and claimants.” 

Michael Kelly, CEO at FINEOS, said: “We’ve built this solution on three sound principles: our expertise in the disability claims arena; our proven industry-standard technology architecture; and, finally, the power of our workflow automation, which can intelligently orchestrate the various tasks and relationships involved in short-term and long-term disability claims. It’s great to see Fortis Benefits enjoy the benefits of our sound technology platform.”

Commenting on the go-live, Leo Corcoran, Senior Vice President for Business Development, FINEOS, said: “Put simply, this solution enables Fortis Benefits to manage its disability claims more efficiently because its staff are able to make better decisions in a more timely fashion. This means faster turnaround and can only lead to increased customer satisfaction.”

The second phase of the project will roll out the solution to Fortis Benefits’ remote Benefit Centers. FINEOS will also provide Fortis Benefits with a work-processing tool that will enable super business users to create and define work processes from start to finish. Fortis Benefits will look to refine some of its claim management business processes. It will use the FINEOS workflow tool, which is driven by context-based decisioning, to determine and drive the execution of these processes. 

Built on the FINEOS Technical Architecture, FINEOS Disability Claims Manager uses IBM’s WebSphere® application server among other industry-standard technologies to deliver Fortis Benefits with a complete set of e-business application deployment and integration services. 

This go-live follows the recent announcement that CORE, INC., based in Portland, Maine, has also successfully implemented FINEOS Disability Claims Manager.

About FINEOS:

FINEOS Corporation is a leading innovator in banking and insurance software. The company’s product suite includes a range of customer management, business process automation and product management systems. In the front office, these solutions enable banks and insurers to effectively acquire, service and build customer relationships, improve service levels and reduce operating costs, while in the back office they provide for rapid product development and maintenance capacity. 

FINEOS products can be deployed individually as focussed solutions or together as a complete enterprise-wide solution. They can be deployed across all company channels, including branches, call centres and the internet, and can be accessed remotely by staff, intermediaries and customers.

The FINEOS customer base incorporates many of the world’s leading financial institutions, including ABN AMRO, Allianz, Fortis Inc., Skandia and the Zurich Financial Services Group. Privately held, the company employs almost 250 staff at its offices in Ireland, the UK, the Netherlands, Scandinavia and USA.

For more information, see www.FINEOS.com 

About Fortis Benefits Insurance Company:

Fortis Benefits Insurance Company - The Benefits Solutions People - is a leading provider of long- and short-term disability, dental, term life, and work/life balance solutions designed to maximize each employer's investment in their employee benefits programs.  

Fortis Benefits Insurance Company is part of Fortis, Inc., a financial services company that, through its operating companies and affiliates, has built leadership positions in a number of specialty insurance market segments in the U.S. The companies of Fortis, Inc. are leading providers of individual, temporary and small group health insurance; group disability, life and dental insurance; preneed funeral insurance; credit related insurance products and services; and membership and extended service programs.  For more information, visit the company’s website at www.us.fortis.com.

Fortis, Inc. is part of Fortis, an international financial services provider active in the fields of insurance, banking and investment. Fortis employs approximately 70,000 people worldwide and offers a broad range of financial services. In its home market, the Benelux countries, Fortis occupies a leading position and offers a broad range of financial services to individuals, companies and the public sector. Outside its home market, Fortis concentrates on selected market segments. As one of the world’s largest financial services companies, Fortis ranks 31st based on assets and 73rd based on revenues on the Fortune ‘Global 500’ and 42nd based on revenues on the Forbes ‘International 500’ list (July 23, 2001).

For more information, please contact:

Jason O’Connor
Media Relations Manager
FINEOS Corporation 
Tel: +353 1 639 9923
Email: [email protected]