This service provider currently covers millions of members across the U.S. and is adding new members, while also supporting a broad spectrum of healthcare providers and insurance companies. Their current Automatic Call Distribution (ACD) system is time consuming to manage and difficult to adjust for seasonal demand. The inContact cloud contact center solution offers an adaptable, easily scalable solution plus full multi-channel capabilities, giving members more choices and direct involvement in their benefits plans.
"The healthcare industry is constantly changing and we're able to help companies adapt and continue to grow," stated
The complete inContact solution includes cloud ACD and IVR, CRM integration, Uptivity Quality Monitoring and network connectivity.
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inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping organizations around the globe create customer and contact center employee experiences that are more personalized, more empowering and more engaging today, tomorrow and in the future. inContact continuously innovates in the cloud and is the only provider to offer core contact center infrastructure, workforce optimization plus an enterprise-class telecommunications network for the most complete customer journey management. Winner of the 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,000 cloud contact center instances. To learn more, visit www.incontact.com.
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/expanding-national-healthcare-provider-moves-to-incontacts-award-winning-cloud-contact-center-solution-300063777.html