Eastern Aviation Flies Higher with FileVision: Aviation Insurance Provider Finds Complete Information Organization & Performance Benefits with Office Productivity Solution

ATLANTA - In a new case study, office productivity software provider FileVision shared the details of how Eastern Aviation Insurance Services, a company in a competitive niche market, found complete information organization and performance benefits with the FileVision solution.

Like many small- and medium-sized businesses (SMBs), when Eastern Aviation Insurance Services first began operations in 2004, the main software application it utilized was Microsoft Office. "And despite my company’s smaller size in comparison to other places where I worked," said President Terry Britt, "I was still dealing with the same level of large, important aviation clients and their complicated insurance needs. I was compelled to quickly and effectively make my mark in the competitive niche market of the aviation insurance business and needed a technology solution that would help me accomplish that." 

To solve these business challenges, Eastern Aviation enlisted FileVision, a comprehensive technology solution that would manage the company’s data, documents and effectively organize the information.

By digitizing all documents with FileVision, which included policies, customer files, and records and merging it with the company’s electronic versions of other documents and information, like email, Eastern Aviation no longer has to deal with cumbersome, thick storage files for everyday use. FileVision afforded the company the ability to quickly and readily search and track a file by any selection criteria that is available regardless of how it’s stored, whether that be a model number or policy detail. The solution proved to be a time saver and helped eliminate errors by making it easier to look up the electronic version of the file in the system and locate information in a policy.

"As a small business owner, I needed a vendor that offered an affordable solution, could implement the solution seamlessly with my company’s procedures, offered training and could be up and running quickly," said Britt.

Implementing FileVision as the business’ core technology solution provided more benefits than Britt originally anticipated. It immediately gave the company a way to manage policy information, organize the many contacts he acquired from more than 20 years in the aviation industry, and obtain a handle on the growing number of documents and new customer files. 

FileVision also helps Eastern Aviation, one of the few aviation insurance companies in the southeast, to stay ahead of the competition by helping them to retain customers at every renewal period - a crucial component to the company’s stability and profitable growth.

"While the FileVision solution was first selected and implemented with the intention of combining and correlating relationships between the electronic and on-paper data, we soon recognized and helped Eastern Aviation optimize FileVision’s features and benefits that could be customized to their specific needs as an insurance agency," said Laurie Shufeldt, small business technology expert and VP of strategic business development, FileVision.  

Up to 60 to 90 days in advance of a policy expiring, FileVision gives Eastern Aviation auto-alerts to update customers on renewing their insurance. This has two key benefits for Eastern Aviation and its customers. One, the client must maintain continuous insurance coverage to meet aviation standards and to operate their businesses. And secondly, Eastern Aviation has a two- to three-month lead over competitors to retain and renew a continuous flow of business with its existing customers, and more time to spend on winning new business.

By solving business challenges and enhancing Eastern Aviation’s internal processes, FileVision also provided the company with a significant benefit - saved time -  which equates to saved money, improved customer service and ultimately, increased profitability.

To view the full case study, please click here.

About Eastern Aviation Insurance Services

Founded in 2004, Eastern Aviation Insurance Services, LLC, provides a complete range of insurance services to the aviation industry. The company and its leaders have deep roots in the airline industry, starting originally as Eastern Aviation Fuels in 1975 in New Bern, North Carolina.  Eastern Aviation Fuels is also the exclusive marketer of Shell Aviation Fuel in the US.  Eastern Aviation represents more than 75 airplane industry clients. Located at Peachtree DeKalb Airport in metro Atlanta, Georgia, Eastern Aviation Insurance Services’ brokers and staff are focused on cutting edge creativity, market relationships and superior customer service. For more information, please visit www.easternaviationinsurance.com. 

About FileVision

FileVision is a privately-held global software company that develops information relationship management software. Our solution, FileVision, empowers organizations to bridge the gap between digital content and paper documents by intelligently linking and matching documents and information to important data objects such as people, companies, processes and assets. Government, healthcare and financial services organizations worldwide rely on our technology to help them improve communications, enhance customer service and immediately access information and relationships within data. FileVision is headquartered in Atlanta, GA with offices in the UK, Australia and New Zealand. For more information, please visit www.filevision.com.

Contact:

Kathy Cabrera
Carabiner Communications
770.569.8221
[email protected]