Black Hills Corporation Offers a New Smartphone App That Lets Customers Visually Navigate Through Phone Menus Before Placing a Call

Rapid City, SD (PRWEB) November 01, 2013

Black Hills Corp. utility customers can now download a free Zappix app that allows them to quickly navigate phone menus when they call their utility’s customer service number. This eliminates the frustration and errors that can happen with voice menus.

Customers can also get one-click access to make payments, get outage information and other self-service options available to them on their utility’s website.

Customers served by Black Hills Energy, Black Hills Power or Cheyenne Light, Fuel & Power can download the Zappix iPhone or Android app to their smartphone. The Zappix app is a secure option that allows customers to store and retrieve their account number so they don’t have to remember it each time they call.

“Being committed to a personalized customer service experience means making sure our customers have access to options that best fits their lifestyle,” said Randy Winkelman, Vice President of Customer Service. “We want to make it as easy as possible for our customers to do business with us. This is one way we are providing innovations to the customer service experience.”

Black Hills Corp. utility customers may learn more about and download the app as follows:

   •      Zappix App for Black Hills Energy
   •     Zappix App for Black Hills Power
   •     Zappix App for Cheyenne Light, Fuel & Power

ABOUT BLACK HILLS CORP.
Black Hills Corp., a diversified energy company with a tradition of exemplary service and a vision to be the energy partner of choice, is based in Rapid City, S.D., and has corporate offices in Denver and Papillion, Neb. The company serves 765,000 natural gas and electric utility customers in Colorado, Iowa, Kansas, Montana, Nebraska, South Dakota and Wyoming. The company’s non-regulated businesses generate wholesale electricity and produce natural gas, oil and coal. Black Hills’ 2,000 employees partner to produce results that are improving life with energy. More information is available at http://www.blackhillscorp.com.

Investor Relations:    
Jerome E. Nichols    605-721-1171

Media Contact:    
Amy Estes    303-566-3377
24-Hour Media Relations Line    866-243-9002

MORE ABOUT ZAPPIX
The Zappix cloud-based multichannel,cross-OS mobile customer support solution enables companies to deliver and maintain a visual, intuitive customer care experience on mobile devices. .

The Zappix solution has grown rapidly to support hundreds of companies that provide consumers a streamlined way to reach customer service through a visual IVR and self service options. The continually expanding list of Zappix-supported organizations includes insurance companies, utility companies, banks, internet and mobile service providers, retailers, airlines and government agencies. For more information about Zappix, contact Gal Steinberg, Vice President of Customer Experience.

Other ways to contact Zappix:
Visit Zappix on the web at Zappix.com
Follow Zappix via Twitter: @izappix
Follow Zappix via Facebookhttp://www.facebook.com/zappixapp

Read the full story at http://www.prweb.com/releases/2013/11/prweb11289662.htm