BestDay Video for Friday, Feb. 26: Cross-selling Helps Grow Business, Increase Client Retention

BestDay Video for Friday, Feb. 26: Senior Associate Editor Lori Chordas discusses a Best's Review article that reports cross-selling, when used effectively, offers producers additional revenue and helps create long-standing customer relationships, but if deployed ineffectively can confuse buyers, delay sales cycles and damage customer relationships. John Weber hosts.

Recent episodes of BestDay Video include:

— Thursday, Feb 25: Associate Editor Chad Hemenway previews a BestWeek Perspectives that explores the growth market of public insurance adjusters much to the dismay of the insurance industry. John Weber hosts.

— Wednesday, Feb. 24: Washington Correspondent Sean Carr reports on the reaction the Obama health legislation received on the eve of a bipartisan health care summit at the White House. John Weber hosts.

— Tuesday, Feb. 23: Yvette Essen, head of market analysis, explains a just-released A.M. Best special report showing the insurance markets in Indonesia, Malaysia, the Philippines, Thailand and Vietnam will continue to grow, but the opportunities come with challenges. John Weber hosts.

— Monday, Feb. 22: Discussed are WellPoint's testimony before U.S. Congress over rate increases; concerns over stricter employment practice liability legislation; the German occupational pensions market; amendments to enhance the power of the Australian Prudential Regulatory Authority; and Oklahoma Insurance Commissioner Kim Holland's opposition to an optional federal charter. John Weber hosts.

— Friday, Feb. 19: Oklahoma Insurance Commissioner Kim Holland discusses the possible privatization of the state-created insurer that backstops workers' compensation availability in her state as well as her campaign for a second term. John Weber hosts.

BestDay Video is a daily wrap-up of insurance news plus additional content. To view, go to http://www.ambest.com/multimedia/bestdayvideo.html.