American Business AwardsSM Names CIGNA’s Bob McVey Customer Service Executive of the Year

American Business AwardsSM Names CIGNA's Bob McVey Customer Service Executive of the Year

BLOOMFIELD, Conn.--(BUSINESS WIRE)-- CIGNA (NYSE: CI) Customer Service Call Center Vice President Bob McVey has been named the Stevie® Award’s “Customer Service Executive of the Year” at the 2009 American Business Awards.

Both McVey and CIGNA call operations were finalists for three Stevie Awards customer service categories; with McVey receiving top honors for executive leadership resulting in improved service delivery, operational efficiency and exceeding customer expectations. Award-winning initiatives spearheaded by McVey and CIGNA call operations included: extended service hours, new service-enabling technology and the introduction of fully integrated service teams.

“I’m very excited that our service teams have been recognized for their hard work,” says Brett Browchuk, CIGNA senior vice president, service operations. “They’re helping our customers day-in, day-out to better understand their benefits, answer their questions, and live healthier lives.”

The awards were presented during ceremonies at the Marriott Marquis Hotel in New York City. The ceremonies were hosted by Cheryl Casone of Fox Business Network and broadcast nationwide on radio by the Business TalkRadio Network.

Stevie Awards were presented in over 40 categories including Best Overall Company of the Year, Executive of the Year, and Corporate Social Responsibility Program of the Year. More than 2,600 entries from companies of all sizes and in virtually every industry were submitted for consideration.

More than 200 executives across the country participated in the judging process to determine the Finalists and Stevie Award winners. Details about The American Business Awards and the list of Finalists and Stevie Award winners are available at www.stevieawards.com/aba.

About CIGNA

CIGNA (NYSE:CI), a global health service company, is dedicated to helping people improve their health, well-being and security. CIGNA Corporation's operating subsidiaries provide an integrated suite of medical, dental, behavioral health, pharmacy and vision care benefits, as well as group life, accident and disability insurance, to approximately 46 million people throughout the United States and around the world. To learn more about CIGNA, visit www.cigna.com. To sign up for email alerts or an RSS feed of company news log on to http://newsroom.cigna.com/section_display.cfm?section_id=18

About The Stevie Awards

Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, The Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring companies of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.

Supporting sponsors of The 2009 American Business Awards include High Performance Technologies Inc., John Hancock, LifeLock, RCN Corporation, Softpro, and Ultimate Software. Media sponsor is the Business TalkRadio Network. Localization partner of the 2009 Stevie Awards is Lionbridge.

CIGNA

Joseph Mondy, 860-226-5499

[email protected]

Source: CIGNA

Copyright Business Wire 2009 CIGNA Customer Service Call Center Vice President Bob McVey has been named the Stevie® Award’s “Customer Service Executive of the Year” at the 2009 American Business Awards.