2024Sustainability Report

665101E 03/26/25

About this Report

Contents

3 Introduction

• 3 A Message from Genworth's President and Chief Executive Officer

  

• 4 About Us

• 6 Our Sustainability Pillars

• 7 Our Sustainability Strategy

• 8 How Genworth Acts on Key United Nations Sustainable Development Goals

• 9 Executive Summary

10 Our People

11 A Culture of Belonging

15 Our Workforce

16 Investing in Our Associates

18 Spotlight: On Point - Our Peer Recognition Program

19 Our Customers

20 Our Businesses

21 Customer-Centric Strategy

23 Technology Modernization

24 Improving the Aging Experience

26 Spotlight: Contact Center Modernization

27 Our Community

• 28 Volunteerism

• 31 Giving

• 32 Community Partnerships

• 33 Spotlight: Mexico Associate Volunteerism Highlights

34 Our Other Stakeholders

• 35 Regulators, Government Agencies, and Policymakers

• 36 Suppliers

• 37 Stockholders

38

Spotlight: Stockholder Outreach Campaign

39 Governance &

Risk Management

• 40 Our Code of Ethics

• 41 Corporate Governance

• 45 Risk Management

• 48 Data Protection and Cybersecurity

• 49 Compliance, Business Ethics, and Policies

• 52 Integrating Responsible Investment

• 53 Spotlight: Genworth's 20th Anniversary

54 The Environment

• 55 Our Commitment to the Environment

• 56 Enhanced Climate Disclosures

• 57 Climate Scenario Analyses

• 58 Volunteerism for the Environment

• 59 Spotlight: Earth Day at Genworth

60 Conclusion & Outlook

60 Conclusion & Outlook

61 Disclosure Data

62 Sustainability Accounting Standards Board (SASB) Index

This Genworth Sustainability Report for fiscal year 2024 ("2024 Sustainability Report") details our approach to environmental, social, and governance (ESG) issues that are important to our business and our stakeholders. In addition, we also report on our performance, progress, and achievements, with a particular focus on our results in 2024.

The report also covers aspects of our U.S. Life Insurance (USLI) business, CareScout Services business (CareScout Services), and CareScout Insurance business (CareScout Insurance, and collectively with CareScout Services referred to as CareScout), detailing our company's approach to sustainability with references to other supporting documents. It includes disclosures relating to the Task Force on Climate-Related Financial Disclosures (TCFD) framework, the United Nations (U.N.) Sustainable Development Goals (SDGs) framework, and the standards and framework of the Sustainability Accounting Standards Board (SASB).

Unless specifically noted, the information in this 2024 Sustainability Report refers to Genworth and CareScout, and excludes data, information, and accomplishments from Enact.

We invite you to visit theSocial Responsibilitypage on Genworth.com for more information on our sustainability approach and to view the other supporting documents referenced throughout this report, including our:

• • TCFD Report

• • Environmental Policy

• • Human Rights Policy

• • Genworth Code of Ethics

A Message from Genworth's President and Chief Executive Officer

I'm pleased to present Genworth's 2024 Sustainability Report.

The important work that you'll read about in this report coincided with the 20th anniversary of our initial public offering, which was a natural moment for us to reflect on the progress we've made in creating a sustainable future based on compassion and care. It was also an opportunity for us to recommit to the next 20 years of working toward that same goal as our company, workforce, and communities evolve.

In planning for the future, we're guided by the values and interests of our stakeholders in determining how we contribute to a more sustainable future. We completed a materiality assessment in 2024 to better understand these values and interests, and you'll read about those findings in this report and see them represented in our focus areas, frameworks, and investments - a few of which I'll highlight here:

• • We expanded our hiring efforts with U.S. military veterans through a fellowship with Hiring Our Heroes, a U.S. Department of Defense SkillBridge provider. Through this program, service members re-entering the private sector are paired with companies for internships that apply their military skills and experiences to the business context. These intentional pairings, along with career coaching support, help to ease the service members' transition out of military life.

• • On Point, our peer-to-peer reward and recognition platform for Genworth and CareScout associates, saw increased adoption and utilization with nearly 52,000 recognitions made in 2024 alone.

As a public place to say "thank you" to colleagues for their day-to-day support, On Point is fostering a sense of community and shared ownership of our strategic progress.

• • We modernized our U.S. Life Insurance contact center in 2024 to create a more conversational and personalized experience when our policyholders or their loved ones call for assistance. Enhanced capabilities like call recognition, intelligent routing, and self-service options support our work to create a human-centered, technology-enabled customer experience for our Genworth and CareScout customers.

In our first 20 years, Genworth established a strong tradition of commitment, resilience, governance, and compassion through service to our approximately 2.4 million life insurance, annuity, and long-term care insurance customers, as well as our community partners, associates, and shareholders. I look forward to building on that foundation with CareScout as we empower more families to navigate the aging journey with confidence in a way that leaves our workplaces, communities, and world better than we found them.

Thank you for your continued trust and support.

With care,

President and Chief Executive Officer of Genworth Financial, Inc.

About Us

Genworth Financial, Inc. (NYSE: GNW) is a Fortune 500 company focused on empowering families to navigate the aging journey with confidence, now and in the future. Headquartered in Richmond, Virginia, Genworth and its CareScout businesses provide guidance, products, and services that help people understand their caregiving options and fund their long-term care needs.

Genworth is also the parent company and majority-owner of publicly traded Enact Holdings, Inc. (Nasdaq: ACT), a leading U.S. mortgage insurance provider (together with its subsidiaries and affiliates, "Enact"). Enact publishes its own sustainability report, which you can find here:

Enact Sustainability Report 2024.

Unless specifically noted, the information in this Genworth 2024 Sustainability Report refers to Genworth and CareScout, and excludes data, information, and accomplishments from Enact.

Our Beginnings

We trace our roots back to 1871, when the first life insurance policy was written by Life of Virginia, one of the many insurance companies that would eventually be acquired by GE Capital, which would then have an initial public offering (IPO) as Genworth in 2004. Our U.S. Life Insurance businesses currently serve approximately 2.4 million life insurance, annuity, and long-term care insurance customers. Genworth's long-term care insurance book is the largest in the country, with more than a million policyholders.

Our experience paying more than $32 billionacross approximately 389,000 long-term care claims has afforded Genworth the opportunity to leaabout the wide-ranging challenges that our customers and their loved ones encounter when trying to navigate the long-term care system.

Our Future

Our vision for Genworth's next chapter is the creation of an integrated ecosystem of care and funding solutions through CareScout that makes aging more dignified, connected, and fulfilling. The foundation of that ecosystem - the CareScout Quality Network (CQN), anetwork of long-term care providers who meet a high standard for quality, person-centered care - was launched in 2023 with Genworth policyholders and focused on home care providers. We're now live in all 50 states plus Washington, D.C., and are continuing to build up to national network coverage across all types of long-term care, with plans to make the services available to other insurance companies and directly to consumers. We're also building the foundation necessary to re-enter the long-term care insurance and funding solution market in 2025.

Our Purpose

We empower families to navigate the aging journey with confidence.

Our Vision

We are compassionate, experienced allies for those navigating care now and in the future, with guidance, products, and services that meet families where they are in the aging journey.

Our Values

Make it human

We instill compassion and empathy in our products, services, and interactions.

We care about the people that make up our customers, colleagues, and communities.

Make it about othersMake it happen

We work with intention and a sense of ownership toward a common purpose.

We forge ways forward, together, when obstacles appear.

Make it better

Our Sustainability Pillars

Our commitment to sustainability is one way that wemake it human. We understand the interconnectedness of our people, company, and community, along with our obligation to contribute positively to that ecosystem, so it exists for years to come.

Wemake it betterby understanding that thedecisions we make now shapethe future,and we are committedtoleavingthingsbetter than wefoundthem.

We dothis through ourfocuson:

•

• •CustomerSatisfactionData Privacy & Security

• •Investing Responsibly

• •Managing Our ClimateImpact

Our Sustainability Strategy

Sustainability Management Committee

We believe that our sustainability efforts contribute meaningfully to our success as a company. We have a Sustainability Management Committee that oversees Genworth's ongoing work focused on ESG matters. This cross-functional management committee, led by our Chief Sustainability Officer, is comprised of designated members of Genworth's Executive Council, including our Chief Financial Officer, Chief Human Resources Officer, Chief Investment Officer, and Chief Risk Officer, along with representatives from communications, community relations, controllership, facilities, legal, and the businesses. This management committee meets at least quarterly, with greater frequency as it deems necessary or appropriate to carry out its duties and responsibilities.

Materiality Assessment

Our Objective

In 2024, Genworth partnered with a 3rd-party advisory firm to conduct our inaugural materiality assessment to help determine the sustainability issues most financially important to our business and to our key stakeholders.1

Our Process

We engaged with our key stakeholders, including our Board of Directors, Executive Council, associates, management, investors, regulators, policyholders, peers, suppliers, and media.

Our engagement mechanisms included individual interviews and surveys, as well as an analysis of relevant stakeholder policies, documents, and reports.

Our Results

The results of our materiality assessment were reviewed by our management team and Board of Directors to ultimately determine our priority sustainability issues. Our priority sustainability issues are reflected within our Sustainability Pillars highlighted on the prior page.

We plan to periodically review these results to ensure that we are prioritizing the sustainability issues most important toour business and to our stakeholders.

How Genworth Acts on Key United Nations Sustainable Development Goals

Consistent with Genworth's mission, we have applied the lens of compassion and care to all our efforts to advance these United Nations goals.

We have prioritized eight U.N. SDGs that are most relevant to our business and where we believe we have the greatest opportunity to make an impact.

Executive Summary

Our People

• • We earned Top Workplace recognitions in Richmond and Stamford, along with National Top Workplace designations in five Culture Excellence categories and fromUSA Today.

• • Our 13 Employee Resource Groups represented Genworth at community events and in talent recruiting initiatives, as well as provided input to the business on how to make our products and services better fit the needs of our customers.

• • In the two years since On Point was launched, approximately 99% of our associate population have activated this peer-to-peer recognition program, which allows our associates to publicly celebrate each other's contributions.

Our Customers

• • In 2024, the CQN achieved nationwide coverage with almost 500 credentialed home care providers; we are working to further expand this offering to include assisted living communities and to extend the network to include long-term care insurers beyond Genworth.

• • We kicked off an initiative to improve our interactive voice response system, doubling down on our human-centered and technology-enabled approach to improving our customer experience, while increasing operational efficiency and leveraging data and technology effectively.

Our Community

• • Approximately 42% of our associates volunteered in 2024 for a total of 9,300+ hours in support of 750+ nonprofits.

• • We contributed more than $4.5 million in funding from our Foundation, company sponsorships, and associate donations to enrich our communities.

• • For the seventh year in a row, Genworth Mexico obtained the Socially Responsible Company Distinction from the Mexican Center for Philanthropy.

Our Other Stakeholders

• • In 2024, Genworth continued its involvement with various initiatives related to long-term services and support financing reform, at both the state and federal levels.

• • We participated in the 2024 Intercompany Long-Term Care Insurance Conference, with associates attending and supporting sessions on a range of topics.

• • During 2024, we engaged in a stockholder outreach campaign targeting our top 20 stockholders in order to understand our investors' views on a variety of topics.

Governance & Risk Management

• • In addition to regularly occurring associate communications about compliance and security, we held both a Compliance Awareness Week and a Cybersecurity Awareness Month to further increase associate awareness.

• • Our Board continued its commitment to engaging in education-focused efforts on timely topics, including artificial intelligence, cybersecurity, and reinsurance, among other topics.

• • In May of 2024, Genworth reached an important milestone - its 20th anniversary as a public company.

The Environment

• • In 2024, Genworth's total Scope 1 & 2 emissions were down from the prior period as a result of modifications to energy consumption that positively impacted our environmental footprint.

• • We continued enhancing our climate disclosures and reporting. We published our third annual TCFD Report and completed our 2024 CDP submission (FY2023).

• • In celebration of Earth Day 2024, we promoted the theme "Planet vs. Plastics" by educating associates on reducing their plastic use at work and at home; the Genworth Foundation matched all contributions to the Earth Day Network at 100% throughout April.

our people

At Genworth, we work to foster a culture of inclusion and belonging where our associates feel heard, valued, and supported. Our values - make it human, make it about others, make it happen, and make it better - serve as guiding principles as we build an exceptional associate experience. These are some of the ways we are putting our values into action to make Genworth a great place to work.

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Disclaimer

Genworth Financial Inc. published this content on March 26, 2025, and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on March 26, 2025 at 20:28:03.450.