2023 Annual Report
Annual Report
2023
Table of Contents
Business Review
Directors'
Report
Our
Purpose
Financial
Performance
Workplace
Solutions
Wealth & Asset Management
Insurance & Risk
Solutions
Community &
Social Impact
Financial Review
- Management's Discussion and Analysis
- Financial Reporting Responsibility
- Consolidated Financial Statements
- Independent Auditor's Report
- Directors and Senior Officers
10 Shareholder Information
12
16
112
113
219
225
226
The financial information in this report is presented in millions of Canadian dollars for the period ended
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1 |
About Us
We operate in
42M+
Customer relationships1
232,000+
Advisor relationships supporting our customers1
33,500+
Employees supporting our customers1
Base Earnings1,2
an increase of 11% from 2022
Net Earnings
Assets under Administration1,2,3
- Figures are as of
December 31, 2023 and includePutnam Investments , which was sold onJanuary 1, 2024 - This metric is a non-GAAP financial measure. Refer to the "Non-GAAP Financial Measures and Ratios" section of this report for additional details.
- Other assets under management included
$161.6 billion related to the discontinued operations ofPutnam Investments
2 ANNUAL REPORT 2023
Directors' Report
For over 175 years, we have been there for you - our shareholders, customers, advisors, partners, and communities. By doing what's right, we're creating lasting value.
Taken together, these actions are helping us to deliver on our purpose: to build stronger, more inclusive, and financially secure futures.
In the last year, we've grown alongside you; stronger and more resilient.
The steps we've taken will help us do more for all stakeholders. With stronger businesses and enhanced capabilities, we can do more to help our customers achieve their goals. And with a stronger portfolio of businesses, we strengthen our ability to deliver on our medium-term financial objectives for shareholders.
Expanding Access to Financial Advice: Improving the client experience
Our belief in the fundamental value of advice continues to drive strategic investments across our businesses. We're enabling advisors and supporting customers with market leading platforms and tools to help more people reach their goals while navigating through all of life's moments.
Empower is making money management simpler, clearer, and more accessible for millions of Americans. Through their new personal wealth platform, customers can see their full financial picture in a customized dashboard with ready access to financial advisors for personalized advice.
Canada Life's acquisitions of
Driving Value Creation: Disciplined choices, creating long-term growth
We're repositioning our portfolio of businesses through strategic actions and disciplined execution to grow our franchise and create value over the long-term. This includes prioritizing capital allocation to businesses that present the greatest opportunities for sustainable capital- light growth, that help to establish and extend low-cost market leadership positions, and that leverage our deep expertise in delivering advice and risk-based solutions.
Earlier this year we entered into a strategic partnership with
and allows us to increase our focus on the attractive retirement and personal wealth segments in the
We also grew organically by leveraging our strong capabilities to win more clients in 2023. Canada Life became the largest provider of workplace benefits in the country, serving 1 in every 3 Canadians. In
This past year marked the successful implementation of IFRS 17 and 9.
Advancing Inclusive Futures: Partnering together for shared success
We're focused on what we can do to improve today, and build a better tomorrow. This starts with our customers and communities.
That is why over the past 10 years, we've worked with thousands of community organizations to deliver over
In 2023, we published Advancing Inclusive Growth, our update on impact, inclusion and citizenship. We're making progress building an even more inclusive workforce - one that reflects our communities and customers. We are on track to grow representation of women in management roles to 50% across our business segments by 2030. We are also working to increase representation of underrepresented groups in management roles to 25% by 2030.
Thank You
As we move forward into 2024, our business is well positioned to deliver on our commitments and create even greater value for shareholders and other stakeholders. Using our value drivers as our guide, we'll leverage our strengths and seize new opportunities in workplace solutions, wealth and asset management, and insurance and risk solutions.
Effective governance is key to creating consistently strong long-term performance and for developing positive outcomes for all our stakeholders. We sincerely thank our Board of Directors, who lead our companies with strong governance and management oversight.
On behalf of
We look forward to continuing our impactful work together, delivering reliable, responsive advice and solutions that individuals, families and businesses can depend on every day - for today, tomorrow, and for life.
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Chair, Board of Directors |
President and Chief Executive Officer |
4 ANNUAL REPORT 2023
Our Purpose
Our Purpose
To build stronger, more inclusive, and financially secure futures.
We're here for life.
Our Ambitions
We're invested for the long-term, to achieve growth and create lasting value for our people, our customers, our communities, and our planet.
Our Value Drivers
Reflecting our strengths and business strategy, our value drivers enable growth and value creation for shareholders and customers.
Building Better Financial Futures |
Workplace Solutions |
Advancing Inclusive Growth |
Wealth & Asset Management |
Partnering for a More Sustainable Economy |
Insurance & Risk Solutions |
IFRS 17: A New Financial Reporting Standard
portfolio through enhanced disclosures and metrics. The transition to the new standard did not have a material impact on the Company nor did it impact the underlying economics of the Company's business activities or strategy.
Financial Performance
The strength of our performance reflects our disciplined capital deployment to deliver sustainable growth across our portfolio of businesses.
Medium Term Financial Objectives (Base Earnings) 1 |
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1-Year |
5-Year |
|
8-10% base EPS growth per annum |
11% |
11% CAGR |
16-17% base ROE (IFRS 17) |
17% |
16% average |
Target dividend payout ratio 45-55% of base earnings |
53% |
56% average |
Base Earnings ($ billions) |
Base Earnings per Share ($) |
Base Retuon Equity 4 (%) |
billion
3.26 |
3.60 |
3.67 |
||
3.13 |
3.32 |
2.74 |
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Net |
Base3 |
|||
20215 |
2022 |
2023 |
per share
3.51 |
3.86 |
3.94 |
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3.37 |
3.56 |
2.94 |
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Net |
Base3 |
|||
20215 |
2022 |
2023 |
17% |
||||
ROE |
||||
17.2 |
16.6 |
|||
15.8 |
||||
14.6 |
||||
14.0 |
||||
12.4 |
||||
Net4 |
Base3 |
|||
20215 |
2022 |
2023 |
Comparative 2021 to 2023 Base and Net Financial Performance
LICAT Ratio6
128%
- Base earnings per common share (EPS), base retuon common shareholders´ equity (ROE) and target dividend payout ratio (base) are non-GAAP ratios calculated using base earnings, a non-GAAP financial measure. These ratios/measures do not have standardized meanings under GAAP and might not be comparable to similar financial measures disclosed by other issuers. Additional information on these ratios/measures is incorporated by reference and can be found under "Non-GAAP Financial Measures and Ratios" on page 100 of this report.
- 2018 base earnings were calculated by excluding items from net earnings as discussed in the "Non-GAAP Financial Measures and Ratios" section of Lifeco's 2023 Annual MD&A, which is included in this Annual Report. Refer to note 2 on page 20 for additional details regarding the calculation of 2018 base earnings.
- 2-yearaverage under IFRS 17.
- The description of net ROE is incorporated by reference and can be found under "Glossary" in our 2023 Annual MD&A.
- 2021 measures are under IFRS 4/39 while the 2022/23 measures are under IFRS 17/9.
6 LICAT ratio of
6 ANNUAL REPORT 2023
Workplace Solutions
Canada Life reaches even more Canadians
In 2023, Canada Life became the largest provider of workplace benefits in
Canada Life continues to deepen its relationships with Canadians by providing products and services that support customers on their wellness journeys. Canada Life Freedom Experience™ recently launched Freedom at Work, a program designed to support small businesses in building and delivering affordable health and wealth solutions for their employees.
All Freedom Experience™ services are now available in more than 20 different languages, including American Sign Language, helping reach and connect with even more Canadians.
With the new
Empower successfully integrates Prudential's retirement business
In 2022, Empower completed the acquisition of
1
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Making well-being support accessible and within customers' reach
Our companies continue to invest and support well-being services and apps to make it easier for customers to access the well-being support they need, when they need it:
Canada Life
In an industry first, Canada Life
Helping customers find resilience with a new mental well-being app
Canada Life
Following substantial consumer and medical research,
Meeting customers where they're at
With a rapidly growing broker market, Canada Life in
8 ANNUAL REPORT 2023
Wealth & Asset Management
Selling
In 2023,
As part of this strategic partnership with
Empower Personal Wealth celebrates its inaugural year with extraordinary growth and impact
In its first year, Empower's personal wealth business saw positive growth and reached even more Americans wanting to grow their wealth through digital tools and advice. The business division grew its client base by approximately 19% and saw asset growth of 31%, as of
4 million customers have downloaded the mobile app. As America's second largest provider of workplace retirement strategies, Empower is a leader in digital- first planning which combines proprietary financial technology with human advice.
Empowering customers throughout their financial management journeys
Empower launched a new digital experience with their new virtual newsletter, The Currency™,
to support financial literacy and answer questions on money management. The new TV commercial, "Empower What's Next," also brings the conversation to a national stage, using levity and customer-friendly language to confront everyday financial worries head-on.
Attachments
Disclaimer
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