2013 KM World Promise and Reality award finalists

The winners of the KM Promise and the KM Reality awards will be formally announced on Thursday, Nov. 7, at the 2013 KM World Conference at the Renaissance Downtown Hotel in Washington, D.C.

KM PROMISE AWARD

Many companies promise that their technology is the best knowledge management solution. One of the greatest challenges for organizations purchasing these technologies is to determine which of the companies will deliver on its promise. This award is given to the organization that is delivering the promise to its customers by providing innovative technology solutions for implementing and integrating knowledge management practices into their business processes. The award-winning organization demonstrates how it goes beyond simply delivering technology to working with clients to ensure that both the technology and knowledge processes are embedded into the work processes. In other words, it helps organizations realize positive business results.

Because our finalists are chosen from those who submitted nominations, some familiar KM-sawy companies might be missing from the list.

KM Promise Award Finalists:

Accellion (accellion.com) delivers enterprise-class mobile productivity solutions to enable secure, anytime, anywhere access to information while ensuring enterprise security and compliance. Its solutions can be deployed in public, private and hybrid cloud environments and provide the ease of use business users demand while enabling flexibility, scalability and protection.

Attensity (attensity.com) provides customer analytics for discovering feedback found in social media (blogs, forum threads, tweets, Facebook postings, reviews, etc.), making it easy for customers to combine open and internal data for validation and insight.

AvePoint (avepoint.com) DocAve 6 Software Platform is a comprehensive suite of products for Microsoft SharePoint infrastructure management and protection. With a unified, browserbased user interface and a fully distributed architecture, it integrates AvePoint's backup, administration, data management, governance and compliance technologies into a highly scalable, enterprise-level solution for all Microsoft SharePoint products and technologies.

BA Insight (bainsight.com) offers search technologies that help organizations leverage the power of Microsoft SharePoint across the enterprise. BA Insight's flagship Longitude Search and Longitude Connector products enable organizations to extend Microsoft's enterprise search capabilities across dozens of CRM, ERP, ECM, messaging and collaboration systems.

BP Logix's (bplogix.com) BPM solution, Process Director, employs the proprietary Process Timeline to understand process execution history to predict when each task is likely to complete, no matter how far in the future that task is scheduled to begin, and provides a real-time calculation of the critical path, as well as deviations from that path.

Colligo's (colligo.com) enterprise SharePoint collaboration solution enables increased productivity, streamlines collaboration and improves compliance by delivering a consistent, secure experience across desktop and mobile devices.

Coveo's (coveo.com) Unified Indexing and Insight platform transforms knowledge management initiatives by redefining how people access and share fragmented knowledge around the customer-focused enterprise with relevance and context.

Datawatch's (datawatch.com) visual data discovery solutions allow organizations to optimize the use of any data, regardless of its structure, volume or velocity, to analyze and gain insights into what is driving their business. It integrates structured, unstructured and semi-structured sources such as reports, PDF files and EDI streams with real-time streaming data into analytic applications with rich visualizations.

Decooda (decooda.com) provides text analytics solutions including Latent Semantic Indexing (LSI) technology to turn content in social media, customer feedback and other unstructured content into meaningful, actionable insights about customer sentiment and purchase behavior intentions.

Digital Reasoning's (digitalreason ing.com) machine learning platform, Synthesys, aggregates a collection of technologies that enable enterprises to quickly go from unstructured data to a knowledge graph of actionable information about entities, facts and relationships.

Expert System (expertsystem.net) has built semantic analysis and rich semantic networks to ensure complete understanding of text beyond the limitations of traditional technologies based on keywords or statistics.

H iSoftware (hisoftware.com) provides end-to-end information security and compliance solutions to help organizations address business process, regulatory and productivity concerns around the secure collaboration of data in content management systems and social environments.

Information Builders (information builders.com) offers software solutions for business intelligence and analytics ; integration and data integrity empower people to make smarter decisions, strengthen customer relationships and drive growth.

Interneer (interneer.com) Smart Mobile Apps are built on the "no programming," drag-and-drop Intellect Business Process Management Suite, and are designed for speed, freeing up IT resources.

kCura (kcura.com) has developed the e-discovery software Relativity, a Webbased platform for the processing, review, analysis and production of electronic evidence during litigation and investigations. kCura helps corporations, law firms and government agencies meet e-discovery challenges by installing Relativity on premises and providing hosted, on-demand solutions through a global network of partners.

LucidWorks' (lucidworks.com) enterprise-grade search development platforms are built on Apache Lucene/ Solr open source search. The LucidWorks Product Suite consists of two powerful and complementary development platforms that enable organizations and users to easily and securely search, discover and analyze any multistructured data.

M-Files' (m-files.com) enterprise content management solutions transform how businesses manage, secure and share information with a unique metadata-powered approach that organizes and processes content based on what it is, rather than where it resides.

MWH (mwhglobal.com), a strategic consulting, technical engineering, environmental and construction services firm serving the wet infrastructure sector, offers a full range of solutions beginning in the initial planning phases for projects and programs that focus on water, energy, natural resources and infrastructure.

NextLabs (nextlabs.com) develops data protection and entitlement management products, combined with an XACML-based policy management platform to deliver a comprehensive information risk management solution in the market. The products enable information sharing while preserving confidentiality, preventing data loss and ensuring compliance.

Qumu (qumu.com) offers an enterprise video management platform that allows organizations to easily create, share and manage video content. The platform integrates into existing employee portals/intranets. Qumu's technology includes a speech search function that allows users to search videos based on audio keywords.

SDL (sdl.com) enables global businesses to enrich their customers' experience through the entire customer journey by providing technology and services to help manage their brands, to predict what their customers want and to engage with them across multiple languages, cultures, channels and devices.

SYSPRO (syspro.com) specializes in delivering software for manufacturing and distribution entities. Every business component, including financials, sales, CRM, inventory, operations and the supply chain is controlled through SYSPRO.

Telerik's (telerik.com) Sitefinity is a broad portfolio of solutions for application development and empowers businesses to engage, convert and retain customers on the Web with a newer codebase equipped to tackle mobile applications.

T1BC0 (tibco.com) tibbr is a social tool that helps people get work done more efficiently and collaboratively by addressing several of the key issues associated with knowledge management. Its integrated platform brings together the knowledge stored in various siloed applications in a meaningful way, so information is instantly discoverable and accessible for everyday work.

Wolper Information Services (wolper. com) delivers integrated solutions to facilitate library systems and e-procurement. WOLPERweb is a significant component of clients' overall content management ecosystems, helping to expose and maximize the value of purchased information resources.

ZL Technologies' (zlti.com) Unified Archive is a powerful e-mail and file archiving solution enabling large enterprises to meet the demands of regulatory compliance, litigation support, corporate governance and storage management. I

KM REALITY AWARD

In many organizations, knowledge management is just rhetoric. This award recognizes an organization in which knowledge management is a positive reality. The recipient of the KM Reality award is an organization demonstrating leadership in the implementation of knowledge management practices and processes by realizing measurable business benefits.

KM Reality Award Finalists:

Ameriprise Financial (ameriprise.com), a diversified financial services company, implemented a new KM system from RightNow (oracle.com/right now) to replace outdated systems. Internally branded as ASK (Ameriprise Source of Knowledge); key phases included design, build, migration, training, implementation and change management. Features include: search; guided assists (interactive decision tree system for highly complex scenarios or service questions); knowledge articles that are easy to find, use and improve; clear iconography; cross-portal data sharing; and a user-friendly interface. www.kmworld.com

Capgemini Consulting (capgemini.com), a provider of consulting, technology, outsourcing and local professional services, has been able to launch new offerings faster and more effectively by creating KM-customized frameworks, sales collateral and communications. The company encourages and facilitates connecting with leadership by launching Yammer (yammer.com). The result has been increased and better collaboration across the group by maintaining SME databases, moderators on collaborative platforms and generation and sharing of best practices.

Cisco Systems (cisco.com) adopted a broad range of KM practices to measure the quality of its intellectual capital (IC). It set up a process to certify and validate its IC and established standards to identify additional needs for the business that add value, resulting in boosting the growth and value of the business and increasing efficiency and quality.

Deloitte (deloitte.com), a worldwide professional services firm, has established a successful KM initiative that focuses on: seamless, unified search with improved taxonomy; an integrated global profiling system that fosters expertise location; a global content repository; collaboration and innovation across Deloitte's global network with the rollout of worldwide communities; and enterprisewide micro-blogging.

Dorsey & Whitney (dorsey.com), one of the 100 largest law firms in the United States, partnered with enterprise search provider BA Insight (bainsight.com). Dorsey & Whitney created a KM solution that could be built on top of its current SharePoint platform, which gave the company the ability to leverage existing IT infrastructure. The solution that Dorsey built, ultimately called Swift, requires minimal training and acts as a gateway to driving key activities of its legal teams including search and workflows. With BA Insight's TotalView for Legal application, Dorsey & Whitney moved toward creating efficiency with enterprise search.

EY (ey.com/uk), a provider of assurance, tax, transaction and advisory services, has a deeply embedded knowledge culture. Within practitioner teams, people more clearly recognize their responsibility to share their work and materials as well as to provide access to the best internal content alongside a library of external research sources. That helps underpin the idea of a global, coordinated knowledge offering where practitioners can address their knowledge needs using EY's intranet and in-house resources.

Flextronics (flextronics.com), a supply chain solutions company that delivers design, engineering, manufacturing and logistics services, selected FirstRain's (firstrain.com) Customer Insights to increase sales production through: content to educate and empower sales expertise, which enables learning and competitiveness; tools to accelerate and automate sales functions to provide better performance for repetitive tasks, projects and data gathering; and a platform to manage and drive the sales process, in particular a mobile, cloudbased, Salesforce.com-centric infrastructure for cross-segment sales.

FMC Technologies (fmcti.com), a global provider of technology solutions for the energy industry, implemented a knowledge management initiative to improve and facilitate the process of capturing and sharing knowledge and information, leveraging an existing structure of business and technical "councils." They created a defined process and supporting technologies for employees to collaborate and to use the council structure to solve business-related problems and align processes. Another outcome was the ability to push relevant information and discoveries to employees on topics pertinent to their roles and interests and to make it easier to find reliable answers to questions in a timely fashion.

HCL Technologies (hcltech.com), a global IT services company, developed a KM program based on the tenet of "faster, smarter and better," including: knowledge-driven decision making, role-based onboarding, communities of practices, expert networks, project closures, enterprise search, forums for innovation through best practices, learning and development programs such as a KM academy and knowledge auditing of project closures.

Honeywell Technology Solutions' (honeywell.com) global technology and R&D center, a KM initiative, was designed to create a continuously learning organization that delivers ahead of the competition in a cost-effective way by: building on past experience; developing and using the capability of every existing and new resource; and by consolidating, creating and integrating effective core assets into its products, solutions and services.

1C Group (icgrouplp.com), which develops interactive promotions, marketing, customer relationship management and loyalty rewards programs, created a successful KM initiative to lower costs, reduce risk, enhance processes, streamline procedures and effectively use talent resources.

Mercer (mercer.com), a global consultancy in talent, health, retirement and investment services, launched its knowledge sharing function and program in 2008 to: help drive revenue generation by supporting cross-selling efforts and growth in established and emerging markets; increase collaboration by fostering connections among colleagues; improve access to knowledge by standardizing all solutions, services and products; improve efficiency by instilling consistency, standardization and globalization of processes; and accelerate innovation by increasing innovation visibility, capturing ideas in real time and responding to client and employee suggestions.

Microsoft Services (microsoft.com/ en-us/microsoftservices), which says, "Knowledge is what we sell," has created a knowledge culture based on intellectual property creation, sharing and rating. It has also developed a five-level KM model to assess the maturity in knowledge management by its practices, indexes of which have evolved and to track more than 30 KM key performance indicators at the worldwide level.

Mindtree (mindtree.com), a global IT solutions company and longtime proponent of KM, established a new Value Add Program, a framework designed to address new generation business challenges for Mindtree customers, which uses a unique methodology based on an inventive model-leveraging systematic innovation techniques and problem definition and solving approaches-to help facilitate idea generation and deliver successful outcomes for customers.

NASA Safety Center (nasa.gov) is focused on improving the development of personnel, processes and tools needed for the safe and successful achievement of NASA's strategic goals. Through a variety of KM strategies and systems, it has become the source for safety information for the agency and provides cross-organizational collaboration through two approaches: support multiple NASA objectives (safety and mission assurance, knowledge management, risk management) and enable mission success (key knowledge access, knowledge capture, knowledge sharing and reuse, enable workgroups and collaboration).

Ogletree, Deakins, Nash, Smoak & Stewart (ogletreedeakins.com), an international law firm focused on global labor and employment, established a KM department to develop: ODSearch, to quickly and easily locate relevant sample and precedent documents from among the 20+ million documents in its document management system; ODConnect, a highly robust, widely used intranet; Ogletree IntelhCase, a proprietary tool to enable clients to monitor and manage employment discrimination charges with state and federal agencies; and ODComply, a compliance tool enabling clients to adhere to federal laws, regulations and court interpretations.

Organization for Economic Cooperation and Development (OECD, oecd.org), which provides a forum in which governments work together to seek solutions to common problems, has established a knowledge management program to: realize efficiency in staff time to produce quality and timely information; enable a flow of information among staff and across OECD areas of expertise to facilitate the collaboration and combining of both tacit and explicit knowledge to produce new insight that informs policy advice; and lower the cost of assembling information across domains through use of taxonomy, tagging and automated generation of briefing book materials.

Pella (pella.com), a provider of home and commercial building construction components, deployed the KnowledgeLake (knowledgelake.com) Enterprise Content Management solution based on Microsoft technologies. Pella was able to significantiy improve its business processes with employee productivity gains and a reduction in consumables and office space. Pella made improvements with a cost-effective investment in new technology.

SAP (sap.com), a provider of enterprise software, launched a companywide search improvement initiative that currently centralizes more than 20 repositories that had previously been unconnected, covering the majority of SAP's internal and external knowledge management platforms. It has enhanced its technology to support searching across more than 28 million documents, pages and collaborative items in sub-second average times. SAP has individualized search and supports a full permissioning model that allows users only to see results of content to which they are granted access.

Sapient (sapient.com), a services company focused on business, marketing and technology, instituted Vox, a social, collaboration and knowledge management platform that was established to connect and strengthen its worldwide talent network by: aiding its people in forming communities of practice; speeding the identification of expertise within the firm; fostering a culture of sharing, learning and reuse; encouraging engagement with senior leadership and leveraging the "wisdom of the crowd" to develop ideas that advance its business and better serve its clients.

Schneider Electric (shneider-clectric.com), a global energy management and infrastructure company, developed a companywide, broadly adopted collaboration platform headlined "Communities for Our Collective Intelligence" for its 140,000-plus employees.

Tech Mahindra (techmahindra.com), a global business and IT services company, developed an ambitious KM program that leverages industry and functional expertise and leading technology practices to enable customers to transform their business processes and improve business performance. The initiative enables teams to draw on the wisdom of specialists and subject matter experts across the enterprise, work together virtually to create strategic, operational and high-quality knowledge assets and deliver value-added services to customers.

The MITRE Corp. (mitre.org), a not-forprofit organization that manages six federally funded research and development centers for the Department of Defense, Federal Aviation Administration, Internal Revenue Service/Department of Veterans Affairs, Department of Homeland Security, Center for Medicare and Medicaid Studies and U.S. Courts, revamped its collaboration capabilities with Handshake, an externally accessible social business networking environment optimized for enterprise use, based on the Elgg (elgg.org) open source platform.

Tokyo Electron America (tel.com), a developer, manufacturer and seller of semiconductor production equipment, flat-panel display and photovoltaic cell production equipment, implemented a powerful indexing solution to find technical knowledge where it resided, federate it quickly and in a logical fashion and allow employees to interact with the knowledge to not only find it but also to contextualize it for their specific needs. The solution from Coveo (coveo.com) allowed it to: improve upon best-in-class service performance in response to a growing customer base while keeping costs flat; develop further standardized and streamlined service teams across all product lines and regions; optimize resource utilization and continue to deliver high C-Sat scores; and provide quality-driven, knowledge-centered service execution.

VMware (vmware.com), a developer of virtualization and cloud infrastructure, launched a two-prong approach to KM: for customers and for employees. For customers, it resulted in 30 percent of customers self-serving instead of contacting the support organization, a 20 percent year-over-year increase in external traffic to the knowledgebase, and use of social media to promote selfservice and alert customers to new content. For employees, it resulted in internal business processes added to the knowledgebase; increased linking between knowledgebase articles and customer cases; and deploying VM Link from Socialcast (socialcast.com), enterprise social software that facilitates increased communications and real-time knowledge sharing.

Wipro (wipro.com), a global provider of IT services, outsourced R&D, business process services and business consulting, has long been a champion of knowledge management, and its knowledge culture pervades the entire workforce (senior management, middle management, project engineers and contractors), customers, partners and external eminent experts in the industry. Every employee participates to learn, share, contribute and collaborate. I

Deloitte is the largest private professional services provider In the world. We have over 190,000 people in 150 countries delivering audit, consulting, financial and risk advisory and tax services to our clients. Deloitte aspires to be the Standard of Excellence and the first choice of the most sought-after clients and talent. Together we deliver excellence in all of the services provided by the member firms through shared values of integrity, outstanding value to markets and clients, commitment to each other, and strength through diversity.

The landscape of professional services is relentlessly competitive, and successful knowledge management can be tremendously differentiating. Done properly, connecting professionals to each other and to key intellectual capital in a timely fashion can have important impacts in: helping our clients be successful through collective wisdom, improving win rates and operating margins, and crucially, keeping a large workforce connected and productive. Furthermore, professional services organizations are expansive and diverse with a wide range of service offerings. This environment presents a complex risk and legal landscape that makes forging knowledge connections difficult. In order to succeed in an increasingly competitive environment, Deloitte initiated formal knowledge management practices and teams in the mid-1990s across various member firms and service areas. In 2008 recognizing the need to better transcend borders and boundaries we refreshed our approach to knowledge sharing.

Deloitte's 2008 knowledge strategy created competitive advantage via improved speed to market, quality service to clients, and the productivity and experience of our people. The strategy centered on three key components:

* Focused investment in technology

* Realignment of knowledge resources

* Individual and leadership accountability for knowledge sharing

Specifically, the following improvements came to fruition in 2012-13:

* Seamless, unified search, with improved taxonomy

* Integrated global profiling system which fosters expertise location

* Global content repository

* Collaboration and innovation across Deloitte's global network with the rollout of global communities

* Enterprise-wide micro-blogging

* Global Knowledge Management Committee which includes engaged executives across member firms and business units with comprehensive governance and individual product boards

* Realigned knowledge resources to shared vision and streamlined organizational responsibilities

Our KM strategies and projects have executive and business leader support from many areas of the business. Key Chief Knowledge Officers assigned at the global, country, and business level partner closely with strategy, talent, and technology leaders across our network of member firms. KM governance committees have been created to drive executive consensus, maintain engagement with key business units, and ensure coordination between KM teams.

We measure success by how we help our clients be successful, improve our win rates and operating margins, and keep our workforce connected and productive. Metrics are difficult to tie directly to knowledge management, so instead we measure usage and user satisfaction. For individual products we track adoption, engagement, user experience, and systems integration. With our 2013 strategy, we are exploring hypotheses around how engagement with knowledge systems is directly tied to individual utilization and productivity.

Our knowledge strategy has become a critical business driver and creates competitive advantage for Deloitte every single day.

Deloitte

30 Rockefeller Plaza

New York NY 10112-0015

Phone: +1 212 492 4000

www.deloitte.com

Recognized as a "Leader in Gartner's 2013 E-Discovery Magic Quadrant, kCura are the developers of the ediscovery software Relativity, a webfiased platform for the processing, review, analysis, and production of electronic data. Relativity has more than 80,000 active users worldwide from organizations including the U.S. Department of Justice and all of the top 100 law firms in the United States. Relativity also powers Method, kCura's workflow and notification system for managing legal hold and risk assessment processes.

As a fully featured, web-based platform, Relativity allows users to create and automate custom workflows, make use of a complete set of text analytics capabilities including computer-assisted review and email threading, and build custom applications within the software to manage and search all types of caserelated data and information. A simple, intuitive processing workflow allows case teams to quickly ingest data into the system and start review.

kCura helps corporations, law firms, and government agencies meet ediscovery challenges by installing Relativity and Method on-premises and providing hosted, on-demand solutions through a global network of partners.

In addition to being recognized as a finalist for the KM Promise award, kCura has been ranked one of the fastest-growing technology companies in North America on Deloitte's Technology Fast 500 and named one of Chicago's Top Workplaces ty the Chicago Tribune. Please contact kCura at [email protected] or visit www.kcura.com for more information.

kCura

231 South LaSalle Street

8th Floor

Chicago, IL 60604

(312) 263-1177

[email protected]

www.kcura.com