"I was surprised when we drove in," said Luna, who is from
Instead of checking in, she planned to start calling a list of motels and hotels provided by
Some places, including
Where the rental is a private home, vacationers may have to negotiate with their landlord to receive any reimbursement, reduction in rates or credit for future stays, according to a Cape attorney.
"Each (rental) lease is different,"
A day after a tornado touched down on
Vacationers are being reimbursed and referred to motels that will honor the rates charged by
"We have to relocate them," Khan said.
"In the industry it's called walking your guests to another property," said
It helps that the tornado occurred early in the week, when motels and hotels are not typically full, Northcross said.
The Chatham Tides is reimbursing guests who choose to leave due to lack of power and limited services, said
The hotel overlooking Nantucket Sound also is reaching out to guests expected to arrive by Friday to let them know they'll get a refund if they cancel and will be given the opportunity to rebook at a later date at the same rate, Mucciano said.
Hotel officials hope the power is back on by Thursday, but they do not have a guarantee, Mucciano said.
Even so, "we're open. Everybody's safe and sound," Mucciano said.
By late Wednesday afternoon, the parking lot of the Soundings on Nantucket Sound in
A man who worked there said the corporate office made the call to evacuate given the lack of working fire alarms and pumps for the septic system.
Some vacationers are staying put in their rentals and doing their utmost to make the most of rustic circumstances.
"We are going to enjoy it," Axler said during a visit to Englewood Beach in
The neighborhood surrounding the beach was among the hardest hit in town, according to Town Administrator
On the narrow roads leading to Nantucket Sound, large branches squashed white picket fences in front of small cottages that remained remarkably unscathed.
Vacationers renting private homes who want some compensation for tornado-related power outages flattening their plans have to look to their leases -- or the goodwill of landlords -- Pierce said.
The clauses in leases that refers to unexpected or disruptive events are called by a French term, "force majeure," Pierce said.
"They deal with unforeseen events or circumstances," Pierce said.
Unless language specifies that the tenant is entitled to a refund, price reduction, relocation or credit, the landlord may be free of any obligation to provide the tenant with compensation, Pierce said.
"A lot of landlords want overly broad act-of-God clauses," Pierce said.
But some landlords provide automatic refunds before even considering other ways to satisfy guests for circumstances totally out of the landlords' control, said
Besides checking in with guests and making sure they are safe, landlords may consider negotiating with the guest and coming up with a solution that both the renter and the landlord agree on, Weedon said.
We Need A Vacation has more than 1,400 clients from
Vacationers in homes that rely on well water to flush toilets and run water are going to have a harder time when the power is out than vacationers in rentals with town water, Weedon said.
Every case is different, she said.
When a guest of We Need A Vacation co-owner
Be responsive and sympathetic, Weedon said.
Having rental insurance also can make it easier to reimburse renters when the unexpected happens to the guests' vacations and the landlords' budgets, Weedon said.
Put things in perspective, Mucciano said.
"They can always rebuild hotels. They can't rebuild people," Mucciano said.
(c)2019 Cape Cod Times, Hyannis, Mass.
Visit Cape Cod Times, Hyannis, Mass. at www.capecodtimes.com
Distributed by Tribune Content Agency, LLC.