The Wisconsin State Journal SOS column
Then soon after he turned 91 -- an age at which a person usually hopes the details of his life insurance coverage have long been squared away -- Wilson started seeing signs that his insurance company had botched one of his policies. And it sure wasn't providing the kind of customer service that would allow the both of them to figure it out.
Wilson bought the
Central Life had long since been merged, renamed and purchased out of existence, and today Wilson's policies are in the hands of
The first two bills, for
"Anytime I've called, I can never get beyond the initial contact," he said. The billing department wouldn't return his calls, he said, and a local number for a local agent was always busy.
By the time Wilson drove in to the
Wilson is not the only customer to run into customer service hassles with Athene. The company and another company that has purchased some of its policies,
Wilson's problem, though, began looking solvable after SOS began making inquiries, and on
He hadn't received that as of Friday, but he did get a letter earlier this month from Global Atlantic vice president of operations
The company also waived
Check received
The Trines had little success trying to get the refund until SOS stepped in.
___
(c)2018 The Wisconsin State Journal (Madison, Wis.)
Visit The Wisconsin State Journal (Madison, Wis.) at www.wisconsinstatejournal.com
Distributed by Tribune Content Agency, LLC.
Inside John Hancock’s 4-Year Core Transformation Effort
GOP firebrand moves to outflank Baker among conservatives
Advisor News
Annuity News
Health/Employee Benefits News
Life Insurance News