Superior HealthPlan’s STAR+PLUS Medicare-Medicaid Plan (MMP) Rated Top 5 in Nation

PR Newswire

AUSTIN, Texas, March 15, 2018 /PRNewswire/ -- In its first such rating measuring member satisfaction, Superior HealthPlan finished in the top five nationally for its STAR+PLUS Medicare-Medicaid Plan (MMP). The company earned a score of 89 out of 100 in an annual member survey, the fifth highest score in the country and only two points away from the top-place finisher.

"We are proud of the work we do each day to support all of our members," said Cindy Adams, Plan Product President of Complex Care Programs. "This is especially true for those with complex care needs. This rating, which is based on overall member satisfaction, confirms our commitment to providing quality, holistic healthcare to those who need it most."

The rating is based on the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey, which is part of the Centers for Medicare and Medicaid Services (CMS) annual measurement of consumer experience. A portion of Superior's roughly 10,000 STAR+PLUS MMP members participated in the survey.

Superior STAR+PLUS MMP is a product for members who qualify for both Medicare and Medicaid. The product is offered in three counties in Texas: Bexar, Dallas and Hidalgo. Superior first began offering the product on March 1, 2015.

"This is a direct reflection on the role our employees play in ensuring our members receive the healthcare they deserve," explained Anna Velasquez, Vice President of STAR+PLUS MMP. "Each one of our members in this program works directly with a Service Coordinator at Superior, who can help them navigate the complex healthcare system. We believe this demonstrates our dedication to recognizing that each member has a very distinct set of needs that require individualized attention."

For more details about the CAHPS survey, visit https://www.ma-pdpcahps.org/.

About Superior HealthPlan
Austin-based Superior HealthPlan is a managed care company that employs more than 3,400 people across eight Texas offices. Superior is a wholly-owned subsidiary of Centene Corporation, a leading multi-national healthcare enterprise offering both core Medicaid and specialty services. Superior is licensed by the Texas Department of Insurance and is a Qualified Health Plan issuer in the Texas Health Insurance Marketplace. More information on Superior can be found at www.SuperiorHealthPlan.com.

About CAHPS
The Centers for Medicare & Medicaid Services (CMS) is committed to measuring and reporting information from the consumer perspective for Medicare Advantage (MA) and Prescription Drug Plan (PDP) contracts. The Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys are sponsored by CMS. The surveys provide information to Medicare beneficiaries on the quality of health services provided through MA and Medicare and Part D programs. For more information about the CAHPS Project, please go to http://go.cms.gov/cahps.

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