SSM Health’s ‘virtual visit’ treats common ailments with no insurance necessary
The
The web-based service offers treatment for acute, nonurgent medical conditions. Patients create an online profile and fill out a questionnaire about their medical history and symptoms. Within an hour, they receive a video chat or phone call from an SSM nurse practitioner.
"A lot has been done with virtual health and telehealth across the region," said
UnitedHealthcare, the nation's largest commercial health insurer, offers a virtual visit program that is available only to its clients and uses third-party providers, the telemedicine apps
SSM's program can be accessed regardless of insurance, for a cost of
If a prescription is needed, it's called in to a pharmacy. For patients who are directed to their primary physician or urgent care for further treatment, no fee is charged.
The service can be used for people ages 2 to 75, unless they have a pre-existing condition such as cancer or HIV or are taking immunosuppression drugs.
"We were very purposeful in making the decision of what is the appropriate patient to see with this care," said Powell. She stressed that the program could be an alternative to urgent care but is not meant to replace the role of a primary care physician.
But it allows common ailments such as the flu, colds, bladder infections and pink eye to be addressed without requiring a trip to a physician's office or urgent care center.
"One of the things that isn't considered is how much transportation and mobility in health care affects treatment," Powell said. "This is a convenient service for people who would struggle to get care otherwise, including patients in rural communities. We're trying to close the loop on health care."
Since February, about 150 patients a month have accessed SSM's virtual visit program in the
"I really do like that they're getting skin in the game, because the fact of the matter is it improves health care access," said
Heartland offers free assistance to smaller health care providers in
Garcy said that telemedicine options have expanded as doctors and patients have become more comfortable with technology and insurers have broadened their reimbursement policies.
Virtual visits are among the newer platforms in telemedicine. Research done last year by JAMA Internal Medicine found that there were six virtual care visits per 1,000 customers with private health insurance, up from virtually zero in 2008.
"Someday we're just going to call telemedicine health care. It's just a different way of providing it," she said. "It's done a great job of improving access."
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