Shift Technology and Duck Creek Partner to Implement AI Fraud Detection Within Duck Creek Claims
Delivering an exceptional claims experience is at the forefront of carriers' strategic initiatives. The ability to settle policyholders' claims as quickly, fairly, and accurately as possible is a key element in exceeding customer expectations. Insurance fraud, and the requirement to ensure that only legitimate claims are being paid, can often inject unnecessary friction, slowing down the process. Giving insurance professionals real-time access to insights about the claims they are handling, and whether those claims should be processed immediately or referred for further investigation can help mitigate this friction. The partnership between
"Insurance carriers often wrestle with identifying fraudulent claims in real time, which challenges carriers' efficiency and, ultimately, contributes to higher expenses," said
Duck Creek Claims is a comprehensive claims management solution that helps insurers manage the entire claims lifecycle – from first notice of loss to claim settlement – in a single integrated solution. Regardless of claims complexity,
Shift Claims Fraud Detection uses artificial intelligence to effectively identify suspicious claims with a high degree of accuracy. Alerts generated by the solution provide claims professionals with key fraud indicators as well as investigative next steps all of which helps claims handlers make more informed, data-driven decisions and take definitive action. Having these valuable alerts delivered directly to Duck Creek Claims creates new efficiencies, leading to superior customer experiences.
"Policyholders want their insurance providers to be there for them throughout the claims process and a big part of that is to have their claim settled as quickly as possible," explained
About
About Shift Technology
Shift Technology delivers the only AI-native decision automation and optimization solutions built specifically for the global insurance industry. Addressing several critical processes across the insurance policy lifecycle, the Shift Insurance Suite helps insurers achieve faster, more accurate claims and policy resolutions. Shift has analyzed billions of insurance transactions to date and was presented
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SOURCE Shift Technology
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