Pacific Specialty Selects AgencyPortal® For Delivery of Elegant Digital Agent Experience

Integration with Duck Creek On-Demand to enhance producer experience, streamline claims process and support growth

BOSTON--(BUSINESS WIRE)-- Palo Alto-based Pacific Specialty Insurance Company, an industry leader in motorcycle, personal watercraft and residential property insurance, has chosen Agencyport Software’s AgencyPortal as a front-end producer portal to its new suite of software from Duck Creek Technologies delivered via Duck Creek On-Demand, a software as a Service (SaaS) model. The implementation is part of a complete system transformation that will eventually move all legacy-based insurance core systems to Duck Creek On-Demand and AgencyPortal.

“Pacific Specialty is positioned for growth,” said Jim P. Lee, the company’s chief information officer. “We’ve known for some time, however, that our strategic initiatives required more than our aging legacy stack could provide. In late 2015, we transitioned to a SaaS delivery of the Duck Creek Suite, giving us the ability to leverage modern core technology quickly with minimal disruption to the business, which was critical. AgencyPortal will round out the offering. In addition to a faster, simpler online experience for our producers, which we expect to improve retention rates, we also aim to reduce customer service department workloads by streamlining the policy management process through a range of functionality not available in our existing portal.”

Pacific Specialty chose Agencyport in part for the company’s deep experience integrating with policy administration systems (and particularly Duck Creek software using Agencyport’s Duck Creek Integration Kit), Agency Systems and Comparative raters; front-ending multiple back-end systems; and for its deep knowledge of product distribution and agent behaviors.

Pacific Specialty has also licensed Agencyport’s BookSmart^®solution, both for the migration of policy data from the company’s legacy AS400 system to Duck Creek’s modern platform, and for book roll analysis and transfer during its growth initiatives.

“As marketplace expectations of online experiences grow and shift faster than ever, carriers recognize the extraordinary benefits of coupling best of breed solutions—agility, efficiency and speed to market being just a few of them,” said Curt Stevenson, CEO of Agencyport. “It is exciting to work with companies like Pacific Specialty and Duck Creek Technologies to develop systems and processes that are able to keep pace with today’s technology and business demands and remain ready to handle whatever change is around the corner.”

About Pacific Specialty
Since 1989, Pacific Specialty Insurance Company, flagship of the McGraw Group of Affiliated Companies, has been recognized as an industry leader in motorcycle, personal watercraft and residential property insurance. For the past 16 years, Pacific Specialty has had an “A” rating with AM Best, proving Pacific Specialty has an excellent financial standing, reflecting a solid balance sheet, which assures that the necessary financial reserves are in place. AM Best is the world leader in assessing the financial strength of insurance companies. With a full suite of powersports, property and liability insurance products, Pacific Specialty is the smart choice for independent insurance agents and brokers.

About Agencyport Software
Agencyport lets P&C insurers engage simply and quickly with their product distribution channels and technology partners. We offer the world's leading web-based distribution technologies and robust business intelligence tools—making the complex business of insurance simpler and smarter, increasing efficiency, improving underwriting, and sharpening carriers’ competitive edge.

View source version on businesswire.com: http://www.businesswire.com/news/home/20160510005259/en/

Agencyport Software

Julie Howe, 857-239-5694

[email protected]

Source: Agencyport Software