OneAmerica® to Improve Customer and Agent Journey with iPipeline’s DocFast for e-Delivery

DocFast e-Delivery to Simplify Policy Delivery, Speed Processing, and Improve Policy Placement Rate

EXTON, Pa.--(BUSINESS WIRE)-- iPipeline® – a leading provider of cloud-based software solutions for the life insurance industry– today announced OneAmerica, a national leader in the insurance and financial services marketplace, is implementing the DocFast® e-Delivery solution to simplify and speed the policy delivery experience for customers and agents and improve policy placement rates. DocFast streamlines and improves the customer communication experience across the channel by digitally sending policies and critical business documents. Rapid digital delivery and two-way communications offer speed-to-market advantages and unprecedented levels of responsiveness. DocFast also provides a unique upsell capability allowing the customer to increase coverage based on preapproval.

“An article written by a Celent analyst to the life insurance industry titled ‘You’ve Got Email, But Not From Your Life Insurance Company’ really says it all. The industry has the ability to adopt and exploit today’s e-Delivery technology to improve the customer and agent experience and drive up policy placement rates. Also, the exorbitant postage, paper, re-issue, and manual labor costs can be significantly reduced,” said Tim Wallace, CEO, iPipeline. “OneAmerica is a progressive carrier, intent on leveraging smart technology to achieve new operational efficiencies and eliminate costly delays. DocFast will help them to achieve this critical business goal, and we are dedicated to the success of the implementation.”

“Responsiveness is top of mind at OneAmerica. We are committed to proactively identifying and urgently resolving customers’ needs. Technology can contribute in a big way to supporting this goal, and we see e-Delivery as a necessary component,” said Gregg Poston, Vice President of Individual Operations, OneAmerica. “iPipeline’s DocFast e-Delivery emerged as the solution of choice. It allows us to acquire e-signatures, speed up secure policy delivery, accelerate commission payments, and improve the overall customer and agent experience, while increasing policy placement rates and reducing mailing costs. DocFast will be integrated with our current implementation of iGO® e-App to extend our straight-through processing workflow. We’re excited about this leap forward in capability and look forward to teaming with iPipeline on the implementation.”

About OneAmerica

A national leader in the insurance and financial services marketplace for nearly 140 years, the companies of OneAmerica help customers build and protect their financial futures. OneAmerica offers a variety of products and services to serve the financial needs of their policyholders and customers. These products include retirement plan products and recordkeeping services, individual life insurance, annuities, asset based long-term care solutions and employee benefit plan products. Products are issued and underwritten by the companies of OneAmerica and distributed through a nationwide network of employees, agents, brokers and other sources that are committed to providing value to our customers. To learn more about our products, services and the companies of OneAmerica, visit www.OneAmerica.com/companies, the OneAmerica Newsroom or follow @OneAmerica on Twitter.

About iPipeline

iPipeline is a leading provider of cloud-based software solutions for the life insurance industry. Through our SaaS solutions, we accelerate and simplify insurance sales, compliance, operations and support. We provide process automation and seamless integration between every participant in the life insurance industry including carriers, agents (such as financial advisors and independent insurance agents), distributors (such as banks, broker-dealers and general agencies) and consumers. Our innovative solutions enable automated processing for pre-sales, point-of-sale execution of applications, post-sale support, reporting, consumer delivery and agency management.

iPipeline provides the process automation and seamless integration needed on a global basis to make a sale by aggregating more than 120 carriers, 875 distributors and financial institutions, and their producers and licensed advisors in a cloud-based environment. Headquarted in Exton, Pennsylvania, iPipeline has locations in Cheltenham (UK), Fort Lauderdale, Huntersville, Philadelphia, Salt Lake City, and Vancouver. Visit us at www.ipipeline.com. Join us at the Connections 2017 User Meeting & Conference from March 15-17, 2017 at the ARIA in Las Vegas.

iPipeline is not an affiliate of OneAmerica and is not a OneAmerica company.

View source version on businesswire.com: http://www.businesswire.com/news/home/20160524005036/en/

For iPipeline:

Lisa Bollinger
Marketing

484-870-6234

Source: iPipeline