Feb. 10—Arthur Selby of
As of Tuesday, he said, the letter had yet to arrive, and the company told him it's about to cancel his policy for non-payment.
The check he mailed to a credit card company in
"This would not be acceptable five to 10 years ago, or put up with," Selby, an 84-year-old retired
When he called to "complain or explain," Selby said, he was told that lots of others were dialing in with the same issue and that 14 other callers were ahead of him in line.
Selby said that made him think the
According to the
"Alert:" the postal service says in white lettering outlined in bold red on a bar across the top of its website, USPS.com. "
Another Charlotte resident told the Observer how his recent water bill arrived a week later than usual, although spokesman
Spokespersons for Duke Energy and its subsidiary,
And a Hickory man told the Observer on Wednesday that he's still waiting on a Valentine gift he ordered on
"I'm not a big fan of speculation without proof, but Amazon gets me in the 2 day window nearly 100% of the time," the man said in an email.
The gift was still stuck Wednesday morning at the USPS Distribution Center in
"I had called the company, and they sent me a replacement that arrived yesterday and told me to keep the original if it ever arrived," the man said.
COVID challenges, record
Asked if delays in mail delivery persist in
"Throughout the peak season, the
During its peak season, the
"We extended lease agreements on annexes used to provide additional package processing and dispatch capacity beyond the holiday peak season," officials added.
BBB offer tips regarding late mail
The delays stem from more people shopping online and some post offices reducing staff because of COVID-19 cases, according to the BBB.
If you're concerned about a bill payment not arriving on time, the BBB advises you to:
— Call the company if you haven't received your bill. You can pay it over the phone.
If you mailed the payment, someone on the company phone line can tell you how to avoid late fees, BBB officials said.
"Always be careful when dialing customer service numbers because scammers purchase similar phone numbers," according to the BBB alert.
— Log into your online account to pay your bill.
"Double check the URL before entering any information," the BBB advised. "Scammers often squat on lookalike website domains.
— If you sent a check that hasn't arrived in time, ask your bank to waive the stop-payment fee so you can pay the bill over the phone or online. Then call the company.
Best way to avoid hassles
The BBB suggests a simple way to eliminate such worries, by switching to one of two forms of online payments: paying companies through their mobile apps or websites, or arranging automated bill pay with your bank or credit union.
Selby told the Observer he uses the bill pay option for some of his payments, but prefers using the
The company mailed him the check on
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